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Mobile Number: 050-7926680
Email address: email@example.com
To obtain a challenging position that will prove my skills acquired through
my experience and be able to contribute good ideas to the company.
QUALIFICATIONS & Skills
A High motivated, experienced Strategic Technical Assistant/Office Administrator with
exceptional skills in Administration and secretarial works. Commended for dedication and
excellence in achieving goals and management objectives and willing to do whatever it takes to
complete tasks effectively and efficiently. Continually strives for excellence in self and provides
incentives for staff members to excel professionally and personally.
Abu Dhabi Motors L.L.C /Abu Dhabi August2010-Present
(Reception & Customer service & Appointment Planer)
Greeting the Customer and Receiving the Cars Checking the Complains
from the Customers and Delivering the Cars
Daily reports with the customer in and out plus the walking
Receive complain and suggestion from calling the customers
and asking for the service treatment from the reception area
and delivered to the CRM manager.
Answers incoming phone calls in a professional and courteous manner, determines intent
of caller and routes calls to make appropriate connections
Appointment planner ,making appointment for the service department in both system
(ABAS & AUTOLINE)
Receiving complaints and inquiries from Middle East and The Ministry of Economy, calling the
customers and asked them about the last visit for their car service and after receiving a
brand new car to ask about the sales and the service adviser, doing daily CRM complaint
reports and send it to the management. Upgrade service contract “extend warranty”
persuade customers to extend the service contract.
Receive complain and suggestion from calling the customers and asking for after the service
and delivered to the CRM manager.
2009-2010 Abu Dhabi Tourism Authority
Work as a model and hostess in the exhibitions (Abu Dhabi gulf, IDX, ADNC) give the guess
brochures about Abu Dhabi touristic places, and show them the maps of the places in UAE.
Sales Assistant Manager
VINCCI –MARINA MALLABU DHABIAL SHAMSI HOLDING GROUPOCTOBER 2007- 2009
Maintaining a higher sale
Personal Assistant of the Manager
Daily and weekly sales report
Responsible in receiving stocks shipments
Handling the staff
Receiving and sending fax
Checking emails for the company
Receiving complaints and suggestions of the customer
Company Of Telecommunication ( Maroc Telecome)/Morocco 2005-2007
(Customer service representative)
jointly responsible for customer service including account opening &maintenance
receiving the customer request
follow up with relative corporate customer
Receive complain and suggestion from the customers
and deliver it to the concern department
Education Level Board / University Year of Passing
University of Ibn Tofail
Baccalaureate in human science
Khwarizmi university / Abu Dhabi
ICDL certificate Kawatrou Institute / Abu Dhabi 2006
Name (full name) Siham Lahbichi
Date of Birth 15 October 1984
Marital Status Single
Language Proficiency Arabic (Mother Tongue). English. French