Steve Kenow
2 SlideShares 17 Seguidores 42 Siguiendos
Personal Information
Organización/Lugar de trabajo
Greater Minneapolis-St. Paul Area, Minnesota United States
Ocupación
Manager, Helpdesk and End User Support
Sector
Technology / Software / Internet
Sitio web
www.christianwebresources.net
Acerca de
Responsible for end user support delivery for all external customers, leading a team of support analysts. Educate and develop support systems for all customers across multiple industry verticals - grocery, hospitality, fuel and c-store. Implement a new case tracking system, defining and measuring service levels, response times and escalation procedures. Establish and deliver training, documentation, and project management for new products and functionality.
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Etiquetas
icmsexpo cmsx impresscms
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Presentaciones

(2)

ImpressCMS: CMS Expo 2010

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Personal Information
Organización/Lugar de trabajo
Greater Minneapolis-St. Paul Area, Minnesota United States
Ocupación
Manager, Helpdesk and End User Support
Sector
Technology / Software / Internet
Sitio web
www.christianwebresources.net
Acerca de
Responsible for end user support delivery for all external customers, leading a team of support analysts. Educate and develop support systems for all customers across multiple industry verticals - grocery, hospitality, fuel and c-store. Implement a new case tracking system, defining and measuring service levels, response times and escalation procedures. Establish and deliver training, documentation, and project management for new products and functionality.
Etiquetas
icmsexpo cmsx impresscms
Ver más