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SITA SGS Command Centre MAY 2010
The document introduces SITA's new Command Centre (SCC), which provides global operational support for all of SITA's products and services. The SCC aims to deliver operational excellence and ensure business continuity for customers through proactive monitoring and full end-to-end service management from a single unified team. The SCC is located in Montreal, North America and Singapore, and operates 24/7 using a follow-the-sun model to provide support. It integrates SITA's service desk, regional support staff, data centers, Orange Business Services, and vendor management team to resolve incidents quickly and efficiently for customers.
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SITA SGS Command Centre MAY 2010
The document introduces SITA's new Command Centre (SCC), which provides global operational support for all of SITA's products and services. The SCC aims to deliver operational excellence and ensure business continuity for customers through proactive monitoring and full end-to-end service management from a single unified team. The SCC is located in Montreal, North America and Singapore, and operates 24/7 using a follow-the-sun model to provide support. It integrates SITA's service desk, regional support staff, data centers, Orange Business Services, and vendor management team to resolve incidents quickly and efficiently for customers.