I feared posting this due to the embarrassing deathy-by-bullet-point nature of it. However, it was pointed out to me that the content actually makes for a better leave-behind. A valid point. There are even more points in the notes.
The subject is pretty much exactly as the title says.
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The inside scoop on industry analysts and how to work with them
1. Industry Analysts:
The inside scoop and how to work with them
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Scott Liewehr | President and Principal Analyst | @sliewehr
May 6, 2013 | J.Boye CMS Experts Group
2. About Digital Clarity Group
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DCG helps business
leaders navigate the
digital transformation
and create competitive
advantage from
disruption.
3. First, the obvious…
We are individuals
(with varying expertise, backgrounds, interests, personalities…)
We have biases, opinions and world views
(the good ones among us do, anyway)
We are not the press
(not timely, bias will be evident, and we cover what interests us)
We are not product experts
(how can we be with so many to cover?)
We do not have a crystal ball
(study tons of data and some predictions come easy, but Confucius we’re not)
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4. Business Models
Buy-side vs Sell-side
Syndicated research and data
Open research
Advisory
Consulting
Events
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5. Things we spend time doing
Learning about the space we cover
– Taking briefings, reading, researching, working
with buyers
Advising
– Advisory days, inquiries, consulting projects
Broadcasting
– Writing, speaking, multimedia, social media
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6. For vendors (tech and services)
Understand our business model
– Pay-to-play: Myth or reality?
Research us – know what makes us tick
Decide what you’re looking for:
– Influence
– Collateral
– Advice
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7. For vendors seeking influence…
Select the firm(s) / analyst(s)
Build a relationship with us, individually
Have a plan
Brief us regularly
Solicit advice from us
Send us press releases in advance
Request feedback after a selection project
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8. An aside about briefings
Don’t pay…you shouldn’t have to
Request the specific analyst(s) you want to brief
Plan the agenda and determine your desired outcome
Bring your A-team
…and your A-game
Skip the setup (we can probably tell it better)
Go beyond 101…and probably 201 too
Tell us what you do *distinctively* well
Check in: Are we there? Hearing what we want?
Answer our questions honestly
Solicit our input
Deliver follow-ups
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9. For vendors seeking collateral
Understand what you are buying
Understand our research agenda
– Multi-client research
– Industry studies
– Licensed research
– Sponsored research
– Custom research
Multimedia events
– Webinars, webcasts
Speaking engagements
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11. For Buyers
Know what you want
Understand your options
Identify the individual analyst(s)
Take a test run
Choose a product / service mix:
– Reports and research
– Inquiries
– Advisories
– Consulting engagements
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12. Other Points to Consider
Most people who criticize the analyst
profession have never been analysts and
don’t understand the business.
Integrity is key.
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Individuals expertise background (from consulting, from buy side, from sell side, lifer analyst) interests – area of coverage, new vs old tech, trends personalities – cynics v optimist, straight v crooked, we are NOT the firms we work for, nor the same as our colleague, etc.Biases, opinions and world view show me one without this and I’ll show you a future unemployed analyst you WANT them to have biases / opinions you also want TRANSPARENCYNot press not timely often a single view / slant of an announcement or conference based on what interests usNot product experts so don’t expect us to beNo crystal ball don’t blame us if the company we recommended gets acquired or… We are also not equity analysts and can’t necessarily evaluate financials
Buy-side vs Sell-side One or the other or both RSG vs 451 vs us/forr/gartner/etcWe want to help businesses transform, working w vendors is one of the best ways INTEGRITY is keySyndicated research and dataUsually according to a research calendarSold individually at a premium, or via annual subscriptionInquiries usually includedFreemium modelUsually monetize via advisories and consultingAdvisorye.g. competitive intelligence, roadmap feedback, SWOT analysis, speaking, webinarsConsultinge.g. training, workshops, procurement, strategic planningEvents
Learning about the space we coverTaking briefings, reading, researching, working with buyersAdvisingAdvisory days, inquiries, consulting projectsBroadcastingWriting, speaking, multimedia, social media
Understand our model pay-to-play: myth or reality? comes down to understanding the model shouldn’t have to pay to brief shouldn’t have to pay to be covered, BUT you DO need to gain influence, so… Influence-wise, yes, paying gets you time, which can work for or against youResearch us Know our slant, what we’ve written, etc. How are we organized? Industry? Horizontal? Coverage area? Practice area?Decide what you’re looking for: Influence coverage, short- or long-listing Collateral licensed research, sponsored research, webinars, speaking, lead-gen… Advice critique, strategy, positioning, competitive intel, networking
Pick the right firms / analysts By need / engagement typeBuild a relationship with us INDIVIDUALLY Learn what makes us tick Advisory / SAS dayHave a plan For overall how you’ll work with the analyst and get the most out of the relationship Probably want to do a SAS day BEFORE you have them speak at an eventBrief us regularly 2x/yr Learn who to get advice from, who’s charismatic, who’s fair, what our POV isSolicit advice ask what we think about your strategy your opportunities your challenges vs competitorsSend us the press releases IN ADVANCE of their releaseHelp us help you…we often receive calls at 8a from the press asking for our thoughts Don’t meet w press and analysts togetherOur job is ask hard question which, often, point out a flaw in your planPress will latch onto thatAdditionally, don’t tell press you’ve just spoken w us unless you’ve addressed the criticism, because the press will call and we’ll tell them the sameRequest feedback after a selection project We owe it to you
Don’t pay…you shouldn’t have toRequest the specific analyst(s) you want to brief When you brief an analyst, you brief him/her, NOT the firm or his/her peersWe’re not very good at sharing informationPlan the agenda and determine your desired outcome - are you just trying to get introduced to us? Update us? What message do you want us to leave with?Bring your A-team…and your A-gameNOT an occasion for your standard sales deckBTW, it probably stinks anyway – we can help thereKNOW your analysts – research their interestTread carefully about the competitionSkip the setup and get to the meatwe can probably tell that story better than youGo beyond 101…and probably 201 tooIf I have to watch another vendor show me In Context Editing of a Press Release I’ll screamGet to what you do *distinctively* wellCheck in: Are we there? Hearing what we want?Answer our questions honestlySolicit our inputDeliver follow-ups
Understand what you are buying Access to research? Access to customer base? Perpetual license? Embargo? Modifications okay?Understand our research agendaWhat do we offer? How much? Embargo? Sole use?Multi-client researchIndustry studiesLicensed researchSponsored researchCustom research (TCO study, other hired market study)Multimedia eventsWebinars, webcastsWill it be custom?Plan and rehearseTake controlCo-marketing?Live speaking eventsWant to put butts in seats?Want charisma?Want top analyst?Use the rest of the time wisely
critique, strategy, positioning, competitive intel, networkingCritique during briefings / inquiriesAdvisory (SAS) day / hoursNetworking tech partners services partners other analysts VCs Customers press potential m&a targetsConsulting engagementSWOTs PositioningCompetitive intel
Know what you want general information? Pragmatic advice? Deep product expertise? CYA for decision / direction?Consiglieri to bounce ideas off or share existing strategy, etc. Ongoing or short-term?Understand your options are you a large enterprise discerning between multiple subscribed relationship, or a smaller firm looking to buy its first relationship what do you already have? established v disruptor | new v old | big personality v firm player do they know your vertical? Others your size?Take a test run Try them out, even if it’s an interviewChoose a product / service mix Reports and research Inquiries (3 parts) Description of your situation/problem (20%) Analyst drill-down questions (30%) Analyst insights/feedback with discussion (50%) Don't expect the analyst to solve your problem; you’ll get ideas about how you can solve your problem. Advisories Consulting