a Scottish perspective on the challenges faced by the public sector and reform proposed to meet these challenges. In particular the presentation will assess if collaboration, shared services, new ways of working and technology can support better outcomes for customers and citizens.

1. SMARTERCITIESSMARTERSERVICES Demanding Times Simon Haston Change Lead Improvement Service Scotland

2. Demanding Times...this is real!!! . £2.8 billion

3. Demanding Times...on top of this... .

4. Demanding Times...what we use to do.. .

5. Demanding Times...radical change? Solving problems not managing problems – prevention Give people what they need – personalisation Whole system approach – collaboration Focus: Single Outcome Agreements

6. Demanding Times...creating headroom... External Internal Customer First New ways of working

7. Demanding Times...maybe not.. “A pessimist sees the difficulty in every opportunity; an optimist sees the opportunity in every difficulty.” - Winston Churchill