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ICPS International Electoral Affairs Symposium
Nairobi, Kenya
25/6/2014 – 27/6/2014
“Will technology help in building confidence and trust?”
Part 2
Good morning ladies & gentlemen,
I hope you have enjoyed yesterday’s talk. And if not then I
hope I will be more successful today.
Today I like to talk about the impact of voter registration
technology on confidence and trust in electoral processes.
But before I start with that and as an introduction to this
topic, I think it’s useful to first reiterate on some of the
most important messages of yesterday’s presentation.
The most important message of yesterday’s talk was ……..
1
2
Smartmatic’s digital pen
POLLING STATION
Preparation of count
report using Digital
Pen
Report
transmission
Reception of reports /
Validation of business
rules on the report
Aggregation of
results
Verification process
/Discrepancy resolution
/Final certification
Proclamation
RESULTS VERIFICATON & PROCESSING CENTER
Yesterday, I presented how the use of the Smartmatic digital pen
technology is helping to build confidence and trust by converting vote
count reports into aggregated tallies in a fast, accurate, reliable and secure
way.
The unique and patented paper, the pen technology, the speed of
collecting the count report together with a back-end system supporting a
procedure of verification, discrepancy resolution and certification of results
provides a watertight barrier against any risks that could compromise fair
election tallies caused by unintended administrative errors and even ill
intended manipulation.
I hope you all have had the opportunity to see a live demo either at our
stand or in our private demo room.
And when you did, you have seen that it’s really easy to use, without
intensive technical training. The threshold for implementation is also very
low. Since there’s no need for heavy investments and in most cases no
need for electoral code changes or law amendments.
If for some reason, you haven’t had the time to visit our stand, please take
the small effort to put it on your to-do list before the end of today’s
program of the symposium. I promise you, you won’t regret it.
2
3
The combination of Good Technology and
Process Improvement is needed for
Successful elections
Good
Technology
Process
Improvement
But the real message is that if you want to have successful
elections you need to combine good technology with
process improvement.
This overall message also applies to the specific message I
have hidden in today’s presentation.
Today’s specific message is ……..
3
“Buying voter registration equipment is
a waste of money …
4
Buying voter registration equipment is a waste of money ……….
So I urge all of you,
From now on, please don’t buy any voter registration
equipment anymore ……
You must all be thinking that guy from Smartmatic has gone mad, he must
be suffering from a sun struck, he completely lost his mind or …. ????
He represents the company that - mind you the same company that pays
his salary - is in the business of developing and manufacturing the best
voter registration equipment money can buy in the world. They even took
the effort to bring some of this equipment all the way from Amsterdam to
the lake front of Lake Naivasha to have it here on display, and he’s telling
to not buy this equipment anymore!!!!
Does anybody see a straight jacket or nurses with some sedatives???
No? So could this then mean that I’m serious??
4
…. because you don’t need to own equipment.
What you need is a voter register.”
5
………. because owning a pool of voter register equipment is not a
goal in itself, but what you need is a reliable and accurate
database with a voter register.
And of course in order to generate a reliable and accurate
database you need to use high quality voter registration
equipment and ditto software that are fit for its purpose.
But that’s something else than buying the equipment.
Before I go further into explaining what I mean let’s first go back
to some basics on voter registration and then I like to present a
case with a successful voter registration project, which generated
some lessons learned that underpins the main message today:
“Stop buying voter registration equipment, start
buying a voter register.”
5
6
To reduce the gap between the numbers
of the voting age population and the
registered voters…
What’s the purpose of voter registration?
The basic purpose of voter registration is to reduce the difference
between your demographic number of your voting age population
and the number of your registered voters, who formally are
eligible to vote.
If you look on the IDEA website and check data on voter turn out
statistics you will also find data per country on the voting age
population taken from census statistics and the registered
number of voters on which basis the turn out percentages are
calculated.
6
7
What’s the purpose of voter registration?
Country Voting age
population
Registered voters
Ethiopia 42M 32M
Tanzania 21M 20M
Uganda 15M 14M
Kenya 22M 14.3M
France 52M 43M
Germany 68M 62M
United Kingdom 49M 45M
Source: http://www.idea.int
You will in almost all countries find a big difference
between these two figures.
So there’s an deviation between the number of potential
and actual eligible voters.
In an ideal democratic situation you obviously want to
have that these numbers are one and the same.
7
8
To reduce the gap between the numbers
of the voting age population and the
registered voters…
What’s the purpose of voter registration?
8
9
Goals for voter registration
Inclusion of all groups of voters
Increasing legitimacy of electoral results
Ensuring accurate & consistent database for authentication
Achieving synchronization of National ID and voter databases
Increasing the public’s confidence in the Electoral Management Body
Higher turnout, confidence & trust
9
10
Challenges for voter registration
Hard to motivate voters to register
High complexity of registration operations in remote locations
Short timeframe for voter registration/data validation
Disparate standards in existing (non-)biometric voter databases
Achieving synchronization of National ID and voter databases
Poor database quality & missed deadlines
10
11
Smartmatic voter id projects
Bolivia
Zambia
Venezuela
Mexico
Haiti
Over 160M voter id’s processed
11
12
The Bolivia project
Key expectations:
Biometrically register 3.5 to 4 million citizens nationally and up to 200
thousand living abroad in 75 days
Key results:
5.2 million people (37% more than expected) biometrically registered in
under 75 days, with an average biometric registration time of just 3 minutes
per citizen
Increased inclusion in the Electoral Registry by 48.5% in less than 3 months
12
13
The Bolivia project
Impact on voter turnout:
Number of registered voters increased by 40%+
Voter turnout increased 10+ Points from previous Election
Electoral Event Year Registered
Voters
Votes
Issued
Voter
Participation
General Elections 1997 3.252.501 2.321.117 71%
General Elections 2002 4.155.055 2.994.065 72%
General Elections 2005 3.671.152 3.102.417 85%
General Elections
and Referendum
2009 5.139.554 4.859.440 95%
13
14
Key success factors for voter registration
Public Awareness & Strong Stakeholder Sponsorship
Proper staff recruitment and training
Inventory & configuration management for the biometric technology
Deployment management
Biometric enrollment and identification systems
Adequate field support for the registration process
Auditability of processes and technology
Overall project management
14
15
Key success factors for voter registration
Public Awareness & Strong Stakeholder Sponsorship
15
16
Key success factors for voter registration
Proper staff recruitment and training
Profile descriptions for each role and position
Train the Trainers strategy
Careful selection of facilitators
Selection of field personnel with prior similar
local experience
Certification of trained staff
16
17
Key success factors for voter registration
Inventory & configuration management
Logistics management methodology
designed for large-scale operations
Operations Center strategically
located with the right infrastructure and
logistics-savvy personnel
Technological tools to coordinate the
configuration at each stage of the
process
Structured process with strict quality
control at each stage
17
18
Key success factors for voter registration
Deployment management
Customized distribution strategy
Automated process and tools for logistical
handling of registration kits
Barcode Labeling of each registration kit
Reduced number of selected logistical
services providers nationwide.
Alignment of regional delivery schedules
with EMB’s plans and timeline
18
19
Key success factors for voter registration
Public Awareness & Strong Stakeholder Sponsorship
Proper staff recruitment and training
Inventory & configuration management for the biometric technology
Deployment management
Biometric enrollment and identification systems
Adequate field support for the registration process
Auditability of processes and technology
Overall project management
19
20
In summary
A well defined voter registration project:
Reduces the gap between voting age population & registered voters
Increases turn out
Make sure that all key success factors are addressed
Find solution providers that offer a voter register and pay per
correctly registered voter with a specified target database accuracy
Make sure that the solution provider assumes responsibility for the
end result: the contents of the database
20
“Buying voter registration equipment
is a waste of money, because you
don’t need to own equipment.
What you need is a voter register.”
21
21

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Impact of voter registration technology on confidence and trust in electoral processes

  • 1. ICPS International Electoral Affairs Symposium Nairobi, Kenya 25/6/2014 – 27/6/2014 “Will technology help in building confidence and trust?” Part 2 Good morning ladies & gentlemen, I hope you have enjoyed yesterday’s talk. And if not then I hope I will be more successful today. Today I like to talk about the impact of voter registration technology on confidence and trust in electoral processes. But before I start with that and as an introduction to this topic, I think it’s useful to first reiterate on some of the most important messages of yesterday’s presentation. The most important message of yesterday’s talk was …….. 1
  • 2. 2 Smartmatic’s digital pen POLLING STATION Preparation of count report using Digital Pen Report transmission Reception of reports / Validation of business rules on the report Aggregation of results Verification process /Discrepancy resolution /Final certification Proclamation RESULTS VERIFICATON & PROCESSING CENTER Yesterday, I presented how the use of the Smartmatic digital pen technology is helping to build confidence and trust by converting vote count reports into aggregated tallies in a fast, accurate, reliable and secure way. The unique and patented paper, the pen technology, the speed of collecting the count report together with a back-end system supporting a procedure of verification, discrepancy resolution and certification of results provides a watertight barrier against any risks that could compromise fair election tallies caused by unintended administrative errors and even ill intended manipulation. I hope you all have had the opportunity to see a live demo either at our stand or in our private demo room. And when you did, you have seen that it’s really easy to use, without intensive technical training. The threshold for implementation is also very low. Since there’s no need for heavy investments and in most cases no need for electoral code changes or law amendments. If for some reason, you haven’t had the time to visit our stand, please take the small effort to put it on your to-do list before the end of today’s program of the symposium. I promise you, you won’t regret it. 2
  • 3. 3 The combination of Good Technology and Process Improvement is needed for Successful elections Good Technology Process Improvement But the real message is that if you want to have successful elections you need to combine good technology with process improvement. This overall message also applies to the specific message I have hidden in today’s presentation. Today’s specific message is …….. 3
  • 4. “Buying voter registration equipment is a waste of money … 4 Buying voter registration equipment is a waste of money ………. So I urge all of you, From now on, please don’t buy any voter registration equipment anymore …… You must all be thinking that guy from Smartmatic has gone mad, he must be suffering from a sun struck, he completely lost his mind or …. ???? He represents the company that - mind you the same company that pays his salary - is in the business of developing and manufacturing the best voter registration equipment money can buy in the world. They even took the effort to bring some of this equipment all the way from Amsterdam to the lake front of Lake Naivasha to have it here on display, and he’s telling to not buy this equipment anymore!!!! Does anybody see a straight jacket or nurses with some sedatives??? No? So could this then mean that I’m serious?? 4
  • 5. …. because you don’t need to own equipment. What you need is a voter register.” 5 ………. because owning a pool of voter register equipment is not a goal in itself, but what you need is a reliable and accurate database with a voter register. And of course in order to generate a reliable and accurate database you need to use high quality voter registration equipment and ditto software that are fit for its purpose. But that’s something else than buying the equipment. Before I go further into explaining what I mean let’s first go back to some basics on voter registration and then I like to present a case with a successful voter registration project, which generated some lessons learned that underpins the main message today: “Stop buying voter registration equipment, start buying a voter register.” 5
  • 6. 6 To reduce the gap between the numbers of the voting age population and the registered voters… What’s the purpose of voter registration? The basic purpose of voter registration is to reduce the difference between your demographic number of your voting age population and the number of your registered voters, who formally are eligible to vote. If you look on the IDEA website and check data on voter turn out statistics you will also find data per country on the voting age population taken from census statistics and the registered number of voters on which basis the turn out percentages are calculated. 6
  • 7. 7 What’s the purpose of voter registration? Country Voting age population Registered voters Ethiopia 42M 32M Tanzania 21M 20M Uganda 15M 14M Kenya 22M 14.3M France 52M 43M Germany 68M 62M United Kingdom 49M 45M Source: http://www.idea.int You will in almost all countries find a big difference between these two figures. So there’s an deviation between the number of potential and actual eligible voters. In an ideal democratic situation you obviously want to have that these numbers are one and the same. 7
  • 8. 8 To reduce the gap between the numbers of the voting age population and the registered voters… What’s the purpose of voter registration? 8
  • 9. 9 Goals for voter registration Inclusion of all groups of voters Increasing legitimacy of electoral results Ensuring accurate & consistent database for authentication Achieving synchronization of National ID and voter databases Increasing the public’s confidence in the Electoral Management Body Higher turnout, confidence & trust 9
  • 10. 10 Challenges for voter registration Hard to motivate voters to register High complexity of registration operations in remote locations Short timeframe for voter registration/data validation Disparate standards in existing (non-)biometric voter databases Achieving synchronization of National ID and voter databases Poor database quality & missed deadlines 10
  • 11. 11 Smartmatic voter id projects Bolivia Zambia Venezuela Mexico Haiti Over 160M voter id’s processed 11
  • 12. 12 The Bolivia project Key expectations: Biometrically register 3.5 to 4 million citizens nationally and up to 200 thousand living abroad in 75 days Key results: 5.2 million people (37% more than expected) biometrically registered in under 75 days, with an average biometric registration time of just 3 minutes per citizen Increased inclusion in the Electoral Registry by 48.5% in less than 3 months 12
  • 13. 13 The Bolivia project Impact on voter turnout: Number of registered voters increased by 40%+ Voter turnout increased 10+ Points from previous Election Electoral Event Year Registered Voters Votes Issued Voter Participation General Elections 1997 3.252.501 2.321.117 71% General Elections 2002 4.155.055 2.994.065 72% General Elections 2005 3.671.152 3.102.417 85% General Elections and Referendum 2009 5.139.554 4.859.440 95% 13
  • 14. 14 Key success factors for voter registration Public Awareness & Strong Stakeholder Sponsorship Proper staff recruitment and training Inventory & configuration management for the biometric technology Deployment management Biometric enrollment and identification systems Adequate field support for the registration process Auditability of processes and technology Overall project management 14
  • 15. 15 Key success factors for voter registration Public Awareness & Strong Stakeholder Sponsorship 15
  • 16. 16 Key success factors for voter registration Proper staff recruitment and training Profile descriptions for each role and position Train the Trainers strategy Careful selection of facilitators Selection of field personnel with prior similar local experience Certification of trained staff 16
  • 17. 17 Key success factors for voter registration Inventory & configuration management Logistics management methodology designed for large-scale operations Operations Center strategically located with the right infrastructure and logistics-savvy personnel Technological tools to coordinate the configuration at each stage of the process Structured process with strict quality control at each stage 17
  • 18. 18 Key success factors for voter registration Deployment management Customized distribution strategy Automated process and tools for logistical handling of registration kits Barcode Labeling of each registration kit Reduced number of selected logistical services providers nationwide. Alignment of regional delivery schedules with EMB’s plans and timeline 18
  • 19. 19 Key success factors for voter registration Public Awareness & Strong Stakeholder Sponsorship Proper staff recruitment and training Inventory & configuration management for the biometric technology Deployment management Biometric enrollment and identification systems Adequate field support for the registration process Auditability of processes and technology Overall project management 19
  • 20. 20 In summary A well defined voter registration project: Reduces the gap between voting age population & registered voters Increases turn out Make sure that all key success factors are addressed Find solution providers that offer a voter register and pay per correctly registered voter with a specified target database accuracy Make sure that the solution provider assumes responsibility for the end result: the contents of the database 20
  • 21. “Buying voter registration equipment is a waste of money, because you don’t need to own equipment. What you need is a voter register.” 21 21