The document discusses strategies for developing Gen Y employees. It summarizes research on Gen Y preferences which found they value meaningful learning, skill development, collaboration and work-life balance. It then outlines the learning and development framework introduced by the company, including competency-based training, e-learning, certifications, collaboration tools and linking learning to total rewards. Technology, clear communication and employee modeling were used to promote the new programs. The results included improved productivity, customer satisfaction, learning speed and retention.