This document discusses the importance of facilities maintenance for retail stores during the holiday season. It notes that fewer people are shopping in stores compared to online. As such, each in-store customer experience is important. It recommends partnering with a national facilities maintenance provider to handle things like snow removal, cleaning, plumbing issues, and more. This ensures stores are safe, accessible and ready for customers during the busy holiday period.

2. You’ve made your list and checked
it twice. Your shelves are stocked
and your holiday hours are set.

3. Ecommerce sales are booming, while fewer and fewer
people are turning to brick and mortar stores for their
holiday shopping fix. This means each customer
impression at your store counts now more than ever.
Total holiday retail traffic
between 2012 and 2013, and has
continued to steadily drop off.

4. You know your stores like the back of your mitten,
but facilities maintenance is an often overlooked
aspect of holiday preparation.
Stay on your customers’ nice list this year and
make sure your retail store is ready for holiday
shopping season with these tips:

5. An influx of bustling shoppers paired with
adverse weather conditions in certain areas
can lead to devastating risks for your store.
SMS Assist, a national service provider
with over 90,000 client locations, reports
than the average month.

6. Partnering with a facilities
maintenance service provider that
indemnifies clients for slip and fall
claims and keeps parking lots safe and
clear during the holiday season can
make the difference between a happy
holiday or coal in your profit stocking.

7. The decorative lights and holiday displays that your
customers love can also create obstacles for your
standard window and floor cleaning routine.

8. Working with a national service provider who strategically
manages your stores’ scheduled services will help with this
process and ensure a holly jolly shopping experience for all.
Consider a proactive approach
for your scheduled floor care
and window washing services.

9. Mother nature never goes home for
the holidays, but some of your
contractors might. Many of them may
also be busy with the endless calls
that pour in during the winter months,
and you cannot afford to lose business
because your usual snowplow
contractor is buried in calls.

10. Contractors’ hectic winter schedules are no match for
a provider with a large network of vendors and a
technology platform to manage them.
Before you see the first flake of the season, confirm
that your national service provider has secondary and
even tertiary contractors available in your area.

11. of Americans plan to start their holiday
shopping before Thanksgiving, and
shoppers will take to the stores on
Black Friday.

12. When your customers are lined up around the block in
anticipation of your door-buster deals, the last thing you
need is a stock room full of damaged merchandise.
Your less-insulated storage rooms and basements are the
most susceptible areas in your store for frozen pipes or
pipe bursts during the winter season.

13. Pressure from the holiday retail madness can make these
types of problems extra stressful. Make sure that you are
working with a trusted vendor or service provider who is a
phone call away 24/7 365 days a year, so that you can resolve
these issues quickly, even during your extended holiday hours.

14. From the madness of Black Friday to the abundance of
lights and holiday displays, there are more factors
affecting your facilities maintenance during the holiday
season than any other time of year.

15. Your facilities maintenance strategy is
crucial to the success of your brick and
mortar business this holiday season.
Partnering with a strategic
facilities maintenance provider can
keep your business looking like a
winter wonderland and help you
have a happy and profitable
season this winter.

16. Sources: Mintel - “Americans Deck the Halls;” Shoppertrak - “Holiday Wrap;”
National Retail Federation - “140 Million Holiday Shoppers Likely to Take Advantage of
Thanksgiving Weekend Deals in Stores and Online, According to NRF”