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ASSIGNMENT
DRIVE FALL 2013
PROGRAM Master of Business Administration- MBA
SUBJECT CODE & NAME MU0011 – Management and Organisational Development
SEMESTER 4
BK ID B1765
CREDITS 4
MARKS 60
Note: Answer all questions. Kindly note that answers for 10 marks questions should be
approximately of 400 words. Each question is followed by evaluation scheme.
1 Define Organizational Development (OD).Elaborate the history of OD. Explain the importance of
OD from a manager’s perspective
Answer : Meaning of organizational development :
Organization development is the process through which an organization develops the internal
capacity to most efficiently and effectively provide its mission work and to sustain itself over the
long term. This definition highlights the explicit connection between organizational development
work and the achievement of organizational mission. This connection is the rationale for doing OD
work. Organization development, according to Richard Beck hard, is defined as: a planned effort,
organization-wide, managed from the top, to
2 As an HR, you find that the OD professional in your organization is not competent enough. What
are the competencies you will consider in a good OD professional?
Answer : Much of the literature about the competencies of an effective OD practitioner reveals a
mixture of personality traits, experiences, knowledge, and skills presumed to lead to effective
practice. For example, research on the characteristics of successful change practitioners yields the
following list of attributes and abilities: diagnostic ability, basic knowledge of behavioral science
techniques, empathy, knowledge of the theories and
3 Discuss the Ethical Dilemmas in practicing OD
Answer : Organizational ethics is the ethics of an organization, and it is how an organization ethically
responds to an internal or external stimulus. Organizational ethics is interdependent with the

organizational culture. Although, it is akin to both organizational behaviour (OB) and business ethics
on the micro and macro levels, organizational ethics is neither OB, nor is it solely business ethics
(which includes corporate governance and corporate ethics). Organizational ethics express the
values of an organization to its employees and/or other entities irrespective of governmental and/or
regulatory laws.
4 What is a Learning Organization? Discuss the attributes of a learning organization. Explain the in
learning various learning disciplines organization
Answer : Learning organization :
A learning organization is the term given to a company that facilitates the learning of its members
and continuously transforms itself. Learning organizations develop as a result of the pressures facing
modern organizations and enables them to remain competitive in the business environment. A
learning organization has five main features; systems thinking, personal mastery, mental models,
shared vision and team learning.
Attributes of learning organization :
(1)Information systems :
5 Describe the various tools used in OD intervention
Answer : There are eight characteristics of organization development interventions from more
traditional interventions:
1. An emphasis, although not exclusively so, on group and organizational processes in contrast to
substantive content.
2. An emphasis on the work team as the key unit for learning more effective modes of organizational
behavior.
6 Write short notes :
a) Role Analysis Technique(RAT)
Answer : Role analysis technique (RAT) is used to help employees get a better grasp on their role in
an organization. In the first step of a RAT intervention, people define their perception of their role
and contribution to the overall company effort in front of a group of coworkers. Group members
then provide feedback to more clearly define the role. In the second phase, the individual and the
group examine ways in which the employee
b) Reward Systems
Answer : Every company needs a strategic reward system for employees that addresses these four
areas: compensation, benefits, recognition and appreciation. The problem with reward systems in
many businesses today is twofold: They're missing one or more of these elements (usually
recognition and/or appreciation), and the elements that are addressed aren't properly aligned with
the company's other corporate strategies.
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