1. Dear students get fully solved assignments
Send your semester & Specialization name to our mail id :
help.mbaassignments@gmail.com
or
call us at : 08263069601
ASSIGNMENT
DRIVE WINTER 2014
PROGRAM MBADS – (SEM 4/SEM 6) / MBAN2 / MBAFLEX – (SEM 4)
PGDTQMN – (SEM 2)
SUBJECT CODE & NAME QM0015 - ISO/QS 9000 ELEMENTS
SEMESTER 4
BK ID B1348
CREDITS 4
MARKS 60
Note: Answer all questions. Kindly note that answers for 10 marks questions should be approximately of
400 words. Each question is followed by evaluation scheme.
Q.1. Explainthe keybenefits of all eight principles of Quality management system. Mention the elements
of Quality management system. (Benefits, Elements) 5, 5
Answer : The eight quality management principles are defined in ISO 9000, Quality management systems
Fundamentals and vocabulary, and in ISO 9004, quality management systems guidelines for performance
improvements.
This section provides you the standardised descriptions of the principles as they appear in ISO 9000, In
addition,itprovidesexamplesof the benefitsobtainedfromtheiruse and of actions that managers typically
take in applying the principles to improve their
Q.2. Explain the following: a) Design review b) Design verification. 5, 5
Answer :Design review :
A design review is a set of activities whose purpose is to evaluate how well a potential product (a design)
meets all
qualityrequirements.Duringthe course of this review, problems must be identified and solutions must be
developed. Moreover Design review is a set of activities whose purpose is to evaluate the suitability,
adequacy,effectiveness,andsometimesthe efficiencyof asetof characteristicsorspecifications.Designand
developmentreviewcanbe usedto evaluate product, process, and system characteristics or specifications.
In this context, an effective set of characteristics or

2. Q.3. Explain conformance to requirements with respect to purchasing in ISO 9000. List out the steps
followed in implementation of ISO 9000 in compliance to purchasing processes.
Answer:-ISO 9000 - a set of standard series, first published in 1987 by the International Organisation for
standardisation(ISO) hasbecome anecessityfortoday'severyorganisation,exceptforsmallest or only local
commercial enterprises,since globalisationandliberalisationhasbecome arealityinthe world and India too
has acceptedthis.Todaywe see inmarketplace not only products but also services offered by ISO certified
organisationswhichincludesgoodsonone handandbanks,hospitals, schools etc on the other. We also see
products and services from multinational companies
Q4. Explain in-process inspection and testing. Discuss Measurement system analysis (MSA) in QS 9000.
(Explanation – 5 marks, MSA – 5 marks) 10 marks
Answer:- In-processinspectionand testing are performedtovalidate the featuresandcharacteristicsduring
the assembly or processing of products. The objective hence is to verify and document specifications and
requirements that pertain to final product and that it is stable and can continue to meet the specifications
and requirementsthroughoutthe productrun.The product is put into inspection and test as per the quality
planor the otherproceduresof documentation.The mainobjective behind this is to identify the changes at
variouslevelsof production,especiallythe contextwherethe characteristics of the products are exposed to
measurement. This also makes sure that
Q.5. Explain the audit criteria. Briefly explain the audit process. (Explanation of audit criteria ,
Explanation of audit process) 4, 6
Answer:-CICA standards require that the practitioner (principal) identify or develop suitable audit criteria
that are relevant,reliable (resultinginconsistentconclusionswhenusedbydifferent practitioners in similar
circumstances), neutral (free from bias), understandable, and complete. They must also be appropriate to
the characteristics and activities of the audited entity.
However,the sourcesof performance auditcriteriaacceptable tothe Office differ from the possible sources
described in CICA 5025.38. The Office’s performance audit criteria are not usually derived from (a) “. . .
recommendations of the CICA.” Criteria for
Q6. What are the advantages of employee training? What are the different activities an organisation
should undertake while training the employees?(Advantages – 5 marks, Activities – 5 marks) 10 marks
Answer : Advantages of employee training :
1. Increased job satisfaction and morale among employees. This has an added benefit of making your
company more attractive to prospective employees.
2. More motivated workers, which in turn tends to increase productivity and spur profits.
3. More effective andefficientuse of workers'time as a result of higher skill levels, combined with a better
understanding of the job function.
Dear students get fully solved assignments

3. Send your semester & Specialization name to our mail id :
help.mbaassignments@gmail.com
or
call us at : 08263069601