awareness about how to react to professional change.

1. Managing
Professional Success
IN TIMES OF CHANGE
Ericka Hines, JD
Every Level Leadership

2. Who am I – Ericka Hines
•Principal & Lead Consultant of Every Level
Leadership.
•15+ years working inside organizations on
leadership and diversity topics
•Have worked in both the public and
private sector.
•Like the idea of change but her gut
clenches when she initially hears about it.
•Went to law school to learn how to think.
Has never practiced law.
•Myers Briggs – INTJ
•Strength Finders 2.0 top strengths:
Ideation, Learner, Developer,
Individualization, Relator

3. What is your
reaction to the
word
“change”?

4. What are you doing here
Examining 3 areas of your life where change is occurring
Developing an understanding of your own attitudes about change
Recognizing the cycle of change and diagnosing where you are in
the cycle
Identifying how human behavior responds to change
Practicing preparation, planning and performance strategies to
help you successfully handle change.

5. Activity: Goals
Instructions
1. Meet and greet each other
2. Brainstorm 2-3 questions that you would like to have answered by the
end of this workshop.
3. Write it down on post- it notes on your table.
4. Elect someone to post them on the “The more you know” flipcharts on
the wall.

6. What are 3 current
changes that you
want help with ?

7. Activity: Three changes
Instructions
1. Create three columns that read:
Change|Success|Reward.
2. Fill out the first column, “Change” with three changes that
you have in your life.
3. Find a partner at your table to share your answers.
4. Follow up with answers to these questions:
• What would make it a success?
• How would you reward yourself if you manage the change well?
5. Take notes on you answers to the “success” and “reward”
questions that your partner ask you.

8. Human
Nature and
Change

9. Change
Disruptive Opportunity Future Impulsive

10. Comfort
& Control
Change
Fear &
Resistance
Experiment
& Discovery
Learning &
Accepting
Four stages of
experiencing
change

11. Comfort and Control
How do you feel when you are in control?
•You might feel: safe, satisfied and positive
•Being in this stage: You want to keep the
status quo going.

12. Fear and Resistance
How do you feel when you are afraid and
resisting ?
•You might feel: anxious or insecure.
•Being in this stage: You might be participating
in the change skeptically and half-heartedly.

13. Experimenting and Discovering
How do you feel when you are experimenting
with something new?
•You might feel: challenged, hopeful and
committed to seeing it through
•Being in this stage: You will get positive
reinforcement for what is working and know
what the roadblocks are.

14. Acceptance and Commitment
How do you feel when you accept that change
is happening and you commit to a new way of
working, living, etc.?
•You might feel: energized, successful, a rock
star
•Being in this stage: You feel accomplished
and motivated to try something else new.

15. Which stage are you in
Fill in the blank
I am in the (which) stage of change.
I know this because I am feeling/thinking/behaving
_________________________________ .
For me, the effect of being in this stage is that I
______________________.
I am feeling stuck/resistant to do anything right now
because _________________.

16. Why do we
resist
change?

17. Why do we resist ?
Loss Mistrust Ambivalence Intolerant

18. Change causes us
discomfort &
stimulates our
emotional response
to stop it.

19. Paying attention to resistance
Clarity Highlight Improvement Determined

20. Getting
Stuck in
a Stage
What happens
when we feel stuck
in a stage of
change?

21. When people get stuck
Stage Can lead to
Comfort and Control Complacent and no longer needed
Fear and Anger Depressed and acting out
Experimentation Confused and Anxious
Acceptance Sliding back into the “comfort” phase

22. You have to appeal to two sides
THE ELEPHANT THE RIDER

23. Four Stages of
experiencing
change
Comfort
& Control
Change
Fear &
Resistance
Experiment
& Discovery
Learning &
Accepting

24. Brainstorm-Getting Unstuck
What can you do?
What might you think?
What support do you want?

25. Getting unstuck:
Comfort and control
•Remember past successes.
•Remind yourself of the consequences if the
change doesn’t occur.
•Educate yourself about why the change will help
you.

26. Getting unstuck:
Fear and Resistance
•Know when you are afraid.
•Don’t try to talk yourself out of your feelings.
•Think about alternative endings.
oPlay devil’s advocate

27. Getting unstuck:
Experimentation
• Be able to tolerate the “challenge zone.”
•Take time to reflect on what is happening and
pick out what is working.
•Set short-term goals that lead to long term
progress.

28. Getting Unstuck:
Acceptance
•Celebrate successes.
•Acknowledge what you left behind.
•Reward your new behaviors.

29. Activity: Being Stuck and Getting
Unstuck
Instructions
1. On you own, identify which phase you are stuck in.
2. Think about ways that you could get unstuck.
• How might you change your thinking?
• How would you act differently?
3. Find a partner and share both ways that you might be “stuck” and
how you plan to get “unstuck”.
4. Take turns sharing your answers .
5. Answer the follow up question: What support do you need?

30. Resilience is the
ability to recover
after being
subjected to
adversity or
stress.

31. 5 ways to build your resilience
muscle
•Have a clear personal vision- “Why am I doing this?”
•Be flexible- “Shift happens, how will I go with it?”
•Be solution oriented- “ Where do I go next?”
•Interpersonal Intelligence- “Who is my support?”
•Be proactive- “What am I learning here?”

32. 6 word resiliency mantra
In six words, what can you say to yourself to
unlock your resistance/stuckness and manage
change differently?
•Use strong words
•Be action oriented
•Make it memorable

33. Activity: Resilience
Instructions
1. Find 2 partners at your table.
2. Take turns sharing your 6 word resilience mantra.
3. Answer the following questions:
◦ Why did you choose those words ?
◦ How will you use the mantra?
◦ What effect it has on you?

34. In Summary
What we now know is:
•Our attitudes about change impact our
reactions to change
• Finding out where we are in the cycle of change
helps us know what comes next and what we
can do when we feel stuck
•While change is in inevitable, being mindful with
our response is a choice.

35. Thank you!
To stay in touch:
Email- ericka@everylevelleads.com
Twitter-@everylevelleads
Website-www.everylevelleads.com