Measuring HR success is important. Here are the KPIs you need to ensure that your HR strategy is heading in the right direction.

1. Vital Human Resources KPIs
for Every Business

2. • For any company to succeed, it’s
critical to focus on reducing
employee churn.
• Gauging the human resource health
in your organization rests on
keeping track of employee
satisfaction (or dissatisfaction) from
every possible viewpoint.
• It inevitably means understanding
the key performance indicators (KPIs)
that reflect the best or worst of the
people running your departments
and engaging with your customers.
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3. Seven KPI Metrics That Matter
The Most For HR

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• This KPI calculates absenteeism as a
percentage of the total working days for all
employees and then provides the same metric
for each staff member.
• Your first question should be this: “How is my
average versus industry-best comparisons?”
Absenteeism rate

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• Overtime hours is a great KPI that can
reflect employee dedication on the one
hand or lapses in work processes on the
other.
• The latter might occur through an
understaffed workforce creating
unwarranted high pressure, impacting on
absenteeism and other performance
influences.
Overtime hours
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• This human resources KPI measures the
company’s dollars spent onboarding recruits
and bringing their education up to speed.
• Are you investing too little or overspending
on employee development?
Training costs

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• A standard employee productivity
calculation is dividing the number of
employees into sales revenue to derive
turnover value per employee.
• However, it’s a little oversimplified because
it doesn’t drill down to an individual
employee focus.
• Consider looking at KPIs like employee
hours spent working, product delivered per
employee, and product returns per
employee in dollar terms.
Employee productivity
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8. www.SoGoSurvey.com
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• This is an essential HR KPI in post-COVID-19
times where there’s a shortage of skilled
workers and a scramble to secure the best
talent for the job.
• How does your company measure up in
providing an excellent work-life balance,
flexible working hours, remote working as a
preferable option, and integration into the
corporate culture?
Talent satisfaction

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• This KPI measures the total number of
applicants versus those eventually hired.
• You should look at this in the framework
of your industry, region, and market
segment.
• It should shed light on your recruitment
method’s effectiveness.
Recruiting conversion
rate
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• Employee turnover rate is the one KPI
that goes to the heart and soul of HR
issues.
• The metrics in this segment measure
how many of your employees leave
voluntarily or via termination.
Employee turnover
rate

11. It also should trigger an investigation to
discover if:
• The talent exiting the company begins
with the managers or the job itself
• Turnover arises from employer and
employee simply not being a good fit
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