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Travel Wizard

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Publicado en: Viajes, Empresariales
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Travel Wizard

  1. 1. Travel Wizard<br />Online Travel Agency<br /><br />Sophia Rospars MBA 2 <br />
  2. 2. Targeted customer group<br />Sophisticated upscale travelers looking for customized trips <br />
  3. 3. Online customer service<br />A to Z services<br />Analysis of customers’ needs <br />Destination country information <br />Videos on the website<br />Personalized proposal <br />Trip management<br />Passport, visa<br />Online registration for cruises, tours and flights <br />Online check in before travel<br />Insurance coverage<br />Transport services pre and post travel<br />Selection of private guides before destination <br />
  4. 4. Travelwizard vs. Expedia<br />Expedia<br />Travel Wizard<br />Global leader of online travel agency with points of sale in more than 55 countries <br />Targets all customer segments<br />Has many country websites in multiple languages<br />Provides only website services <br />One point of sale in California USA for the Virtuoso travel agency network<br />Targets sophisticated upscale travelers<br />One English website<br />Provides online and personal advisers services<br />
  5. 5. Customer communication methods<br />Via the website <br />By phone at their main office in California USA at any time of the year <br />By email :<br />The Concierge analyses customer needs and directs them to one of the Virtuoso professionals who specializes in the client’s destination. <br />
  6. 6. The partners<br />Top 1% of travel agencies (300 Virtuoso network)<br />Luxury cruise companies<br />Luxury hotels <br />Customized tour operators<br />