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Agile UX – How To Avoid Big Design Up Front By Pretending Not To Do Big Design Up Front

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My talk from UX Camp London 2011, about the lie of "No Big Design Up Front," the opinion that UX people need to be less lazy and feckless, and finding the gap between the two where Agile UX can flourish.

Publicado en: Tecnología, Empresariales
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Agile UX – How To Avoid Big Design Up Front By Pretending Not To Do Big Design Up Front

  1. The Secret Of Agile UX James O’Brien james@sparrk.co.uk
  2. The Secret Of Agile UX Or, How to avoid Big Design Up Frontby pretending not to do Big Design Up Front James O’Brien james@sparrk.co.uk
  3. Who is this guy anyway?
  4. Who is this guy anyway? UX Freelancer for 10 years
  5. Who is this guy anyway? UX Freelancer for 10 yearsAgile UX practitioner for 5 years
  6. Who is this guy anyway? UX Freelancer for 10 yearsAgile UX practitioner for 5 years Sideline in Agile Enablement
  7. Who is this guy anyway? UX Freelancer for 10 yearsAgile UX practitioner for 5 years Sideline in Agile Enablement I HAVE DONE WRONG THINGS
  8. Who is this guy anyway? UX Freelancer for 10 yearsAgile UX practitioner for 5 years Sideline in Agile Enablement I HAVE DONE WRONG THINGS But you can learn from my mistakes
  9. ๏ No magic bullets contained within
  10. ๏ No magic bullets contained within๏ Do not attempt to implement by rote
  11. ๏ No magic bullets contained within๏ Do not attempt to implement by rote๏ Not guaranteed to work with Enterprise Agile, Cargo Cult Agile or Scrumbut
  12. ๏ No magic bullets contained within๏ Do not attempt to implement by rote๏ Not guaranteed to work with Enterprise Agile, Cargo Cult Agile or Scrumbut๏ Requires interaction with BAs and Developers
  13. ๏ No magic bullets contained within๏ Do not attempt to implement by rote๏ Not guaranteed to work with Enterprise Agile, Cargo Cult Agile or Scrumbut๏ Requires interaction with BAs and Developers๏ Risk of improved delivery and morale
  14. “No Big Design Up Front”
  15. i1 i2 i3 i4 i5
  16. Design for i1 i1 i2 i3 i4 i5
  17. Design Design for i1 for i2 i1 i2 i3 i4 i5
  18. Design Design Design for i1 for i2 for i3 i1 i2 i3 i4 i5
  19. Design Design Design Design for i1 for i2 for i3 for i4 i1 i2 i3 i4 i5
  20. Design Design Design Design Design for i1 for i2 for i3 for i4 for i5 i1 i2 i3 i4 i5
  21. Have aDesign Design Design Design Design fucking for i1 for i2 for i3 for i4 for i5 party i1 i2 i3 i4 i5
  22. Have aDesign Design Design Design Design fucking for i1 for i2 for i3 for i4 for i5 party i1 i2 i3 i4 i5 THIS NEVER WORKS
  23. i0 i1 i2 i3 i4 i5Agile’s Dirty Secret: i0
  24. i0 i1 i2 i3 i4 i5
  25. Design for i1 i0 i1 i2 i3 i4 i5
  26. DesignDesign for i1 for i1 & i2 i0 i1 i2 i3 i4 i5
  27. Design DesignDesign for i1 for i2 for i1 & i2 & i3 i0 i1 i2 i3 i4 i5
  28. Design Design DesignDesign for i1 for i2 for i3 for i1 & i2 & i3 & i4 i0 i1 i2 i3 i4 i5
  29. Design Design Design DesignDesign for i1 for i2 for i3 for i4 for i1 & i2 & i3 & i4 & i5 i0 i1 i2 i3 i4 i5
  30. Design Design Design Design DesignDesign for i5, for i1 for i2 for i3 for i4 for i1 & i2 & i3 & i4 & i5 plan fucking party i0 i1 i2 i3 i4 i5
  31. Design Design Design Design Design Have aDesign for i5, for i1 for i2 for i3 for i4 fucking for i1 & i2 & i3 & i4 & i5 plan fucking party party i0 i1 i2 i3 i4 i5
  32. Design Design Design Design Design Have aDesign for i5, for i1 for i2 for i3 for i4 fucking for i1 & i2 & i3 & i4 & i5 plan fucking party party i0 i1 i2 i3 i4 i5 THIS NEVER WORKS
  33. Agile’s Other Dirty Secret: Planning
  34. GatherRequirements Agile’s Other Dirty Secret: Planning
  35. Gather AnalyseRequirements Requirements Agile’s Other Dirty Secret: Planning
  36. Gather Analyse WriteRequirements Requirements Epics Agile’s Other Dirty Secret: Planning
  37. Gather Analyse Write ScopeRequirements Requirements Epics R1 Agile’s Other Dirty Secret: Planning
  38. Gather Analyse Write Scope WriteRequirements Requirements Epics R1 Stories Agile’s Other Dirty Secret: Planning
  39. Gather Analyse Write Scope Write PlanRequirements Requirements Epics R1 Stories R1 Agile’s Other Dirty Secret: Planning
  40. Gather Analyse Write Scope Write PlanRequirements Requirements Epics R1 Stories R1 Agile’s Other Dirty Secret: Planning ~= Design
  41. WriteEpics
  42. Wait... isn’t that how design works?
  43. Wait... isn’t that how design works?✦ Pair with BAs during analysis
  44. Wait... isn’t that how design works?✦ Pair with BAs during analysis✦ Wireframe based on requirements and feed those into epics
  45. Wait... isn’t that how design works?✦ Pair with BAs during analysis✦ Wireframe based on requirements and feed those into epics✦ Refine your wireframes as the epics are validated by the business
  46. Wait... isn’t that how design works?✦ Pair with BAs during analysis✦ Wireframe based on requirements and feed those into epics✦ Refine your wireframes as the epics are validated by the business✦ Some IA and UX artefacts will pop out of this process naturally
  47. Wait... isn’t that how design works?✦ Pair with BAs during analysis✦ Wireframe based on requirements and feed those into epics✦ Refine your wireframes as the epics are validated by the business✦ Some IA and UX artefacts will pop out of this process naturally✦ Develop your modular design language
  48. Wait... isn’t that how design works?✦ Pair with BAs during analysis✦ Wireframe based on requirements and feed those into epics✦ Refine your wireframes as the epics are validated by the business✦ Some IA and UX artefacts will pop out of this process naturally✦ Develop your modular design language✦ Only go hi-fi when the release is scoped
  49. Gather Analyse Write Scope Write PlanRequirements Requirements Epics R1 Stories R1
  50. Gather Analyse Write Scope Write PlanRequirements Requirements Epics R1 Stories R1 Identify UXRequirements
  51. Gather Analyse Write Scope Write PlanRequirements Requirements Epics R1 Stories R1 Define Identify UX large-scale IARequirements (to feed into epics)
  52. Gather Analyse Write Scope Write PlanRequirements Requirements Epics R1 Stories R1 Define Identify UX large-scale IA WireframeRequirements (to feed Epics into epics)
  53. Gather Analyse Write Scope Write PlanRequirements Requirements Epics R1 Stories R1 Define Begin Identify UX large-scale IA Wireframe siteRequirements (to feed Epics design into epics) language
  54. Gather Analyse Write Scope Write PlanRequirements Requirements Epics R1 Stories R1 Define Begin Identify UX large-scale IA Wireframe site WireframeRequirements (to feed Epics design Stories into epics) language
  55. Gather Analyse Write Scope Write PlanRequirements Requirements Epics R1 Stories R1 Define Begin Identify UX large-scale IA Wireframe site Wireframe Hi-FiRequirements (to feed Epics design Stories i1 of R1 into epics) language
  56. Align Your Strategies Early
  57. Align Your Strategies Early✦ Mobile First == Agile Minimum Valuable Product
  58. Align Your Strategies Early✦ Mobile First == Agile Minimum Valuable Product✦ User Testing fits with frequent demos and releases
  59. Align Your Strategies Early✦ Mobile First == Agile Minimum Valuable Product✦ User Testing fits with frequent demos and releases✦ Browser Testing fits with Continuous QA
  60. Align Your Strategies Early✦ Mobile First == Agile Minimum Valuable Product✦ User Testing fits with frequent demos and releases✦ Browser Testing fits with Continuous QA✦ Accessibility exposes a layer that automated testing can exploit
  61. Align Your Strategies Early✦ Mobile First == Agile Minimum Valuable Product✦ User Testing fits with frequent demos and releases✦ Browser Testing fits with Continuous QA✦ Accessibility exposes a layer that automated testing can exploit✦ Feedback from the business validates your design
  62. Align Your Strategies Early✦ Mobile First == Agile Minimum Valuable Product✦ User Testing fits with frequent demos and releases✦ Browser Testing fits with Continuous QA✦ Accessibility exposes a layer that automated testing can exploit✦ Feedback from the business validates your design✦ Share knowledge with BAs wherever possible
  63. Support Story Writing
  64. Support Story Writing✦ Feed Wireframes into stories as functional artefacts
  65. Support Story Writing✦ Feed Wireframes into stories as functional artefacts✦ Develop your personas with BAs so they can frame stories around the personas
  66. Support Story Writing✦ Feed Wireframes into stories as functional artefacts✦ Develop your personas with BAs so they can frame stories around the personas✦ Define your UX principles as NFRs
  67. Support Story Writing✦ Feed Wireframes into stories as functional artefacts✦ Develop your personas with BAs so they can frame stories around the personas✦ Define your UX principles as NFRs✦ Let developers know that the wireframes are canonical
  68. Support Story Writing✦ Feed Wireframes into stories as functional artefacts✦ Develop your personas with BAs so they can frame stories around the personas✦ Define your UX principles as NFRs✦ Let developers know that the wireframes are canonical✦ Feed hi-fis if you have them, but keep the developers focused on the wireframes
  69. During Development
  70. Prepare to Refactor
  71. Prepare to Refactor✦ Organise your files to prepare for change
  72. Prepare to Refactor✦ Organise your files to prepare for change http://photoshopetiquette.com/
  73. Prepare to Refactor✦ Organise your files to prepare for change
  74. Prepare to Refactor✦ Organise your files to prepare for change✦ Use design/UX patterns wherever possible
  75. Prepare to Refactor✦ Organise your files to prepare for change✦ Use design/UX patterns wherever possible✦ Use stubbed design and UX debt
  76. Prepare to Refactor✦ Organise your files to prepare for change✦ Use design/UX patterns wherever possible✦ Use stubbed design and UX debt✦ Build a reusable asset library early on
  77. Prepare to Refactor✦ Organise your files to prepare for change✦ Use design/UX patterns wherever possible✦ Use stubbed design and UX debt✦ Build a reusable asset library early on✦ Use a preprocessor like LESS to ensure your CSS can be quickly refactored
  78. Prepare to Refactor✦ Organise your files to prepare for change✦ Use design/UX patterns wherever possible✦ Use stubbed design and UX debt✦ Build a reusable asset library early on✦ Use a preprocessor like LESS to ensure your CSS can be quickly refactored✦ Focus on high-friction targets first - the UX debt will be less painful for users on the low-friction ones
  79. Digression:
  80. Digression:
  81. Digression:We Need To Rethink The Way We Do Deliverables
  82. The web is not flat images any more
  83. The web is not flat images any more✦ We need to be able to show multiple states and animations easily
  84. The web is not flat images any more✦ We need to be able to show multiple states and animations easily✦ We need the rest of the team to be able to understand the scope of a design unambiguously
  85. The web is not flat images any more✦ We need to be able to show multiple states and animations easily✦ We need the rest of the team to be able to understand the scope of a design unambiguously✦ We need to be able to refactor our deliverables quickly, and have the refactoring cascade through the whole project
  86. The web is not flat images any more✦ We need to be able to show multiple states and animations easily✦ We need the rest of the team to be able to understand the scope of a design unambiguously✦ We need to be able to refactor our deliverables quickly, and have the refactoring cascade through the whole project✦ We need to have a tool that supports patterns and modularity
  87. Hannah Donovan✦ What does our 3/4 view look like?✦ http://www.webdirections.org/ resources/hannah-donovan- designing-without-the-browser/✦ http://www.webdirections.org/ resources/hannah-donovan- telling-stories-through-design/✦ @han
  88. Jan Srutekhttp://www.slideshare.net/JanSru/communicating-and- selling-ux-design-deliverables
  89. Project Meteorhttp://projectmeteor.org/
  90. Stubbed Designs?
  91. Stubbed Designs?✦ Stubbed Designs act as placeholders for features that haven’t been designed yet
  92. Stubbed Designs?✦ Stubbed Designs act as placeholders for features that haven’t been designed yet✦ They can also be your progressive enhancement baseline
  93. Stubbed Designs?✦ Stubbed Designs act as placeholders for features that haven’t been designed yet✦ They can also be your progressive enhancement baseline✦ They should be simple, but they don’t need to be ugly
  94. You can flag stubs too.stub:before{width : 64px; height : 64px;background : url(/core/images/nodeploy/flag-stub.png)right top no-repeat;display : block; content:" ";position : absolute; right : 0; top : 0;}.stub{position : relative;}
  95. You can flag stubs too.stub:before{width : 64px; height : 64px;background : url(/core/images/nodeploy/flag-stub.png)right top no-repeat;display : block; content:" ";position : absolute; right : 0; top : 0;}.stub{position : relative;}
  96. UX Debt?
  97. UX Debt?“Good enough” or “quick fix”solutions that get you past a problem quickly
  98. UX Debt?“Good enough” or “quick fix”solutions that get you past a problem quicklyBut too much debt can choke a project further down the line
  99. UX Debt?“Good enough” or “quick fix”solutions that get you past a problem quicklyBut too much debt can choke a project further down the lineSo you must address UX debtperiodically - during i zero or UAT are good times
  100. Defining “Done”
  101. Defining “Done”✦ Don’t be precious about signoff
  102. Defining “Done”✦ Don’t be precious about signoff✦ If it works well enough, sign it off and raise an enhancement - let the client decide how important design perfection is
  103. Defining “Done”✦ Don’t be precious about signoff✦ If it works well enough, sign it off and raise an enhancement - let the client decide how important design perfection is✦ Or track imperfections as defects or UX debt and raise tasks to fix them
  104. Defining “Done”✦ Don’t be precious about signoff✦ If it works well enough, sign it off and raise an enhancement - let the client decide how important design perfection is✦ Or track imperfections as defects or UX debt and raise tasks to fix them✦ Be open to developers’ suggestions but stand firm on the really important stuff
  105. Continuous Availability
  106. Continuous Availability✦ Is horrible and makes it difficult to get into the zone and you can’t listen to music and YOU HAVE TO DO IT
  107. Continuous Availability✦ Is horrible and makes it difficult to get into the zone and you can’t listen to music and YOU HAVE TO DO IT✦ If developers think you’re unapproachable, they’ll guess at implementation – THIS IS BAD
  108. Continuous Availability✦ Is horrible and makes it difficult to get into the zone and you can’t listen to music and YOU HAVE TO DO IT✦ If developers think you’re unapproachable, they’ll guess at implementation – THIS IS BAD✦ Be available with your body language as well as your speech: “My time is infinite and you can have as much as you want”
  109. Continuous Availability Strategies
  110. Continuous Availability Strategies✦ The Sacrificial Lamb – when there are >1 people in a role, they rotate their availability
  111. Continuous Availability Strategies✦ The Sacrificial Lamb – when there are >1 people in a role, they rotate their availability✦ The Scary Face – a physical flag you can raise when you need to focus, but it requires a lot of discipline
  112. Continuous Availability Strategies✦ The Sacrificial Lamb – when there are >1 people in a role, they rotate their availability✦ The Scary Face – a physical flag you can raise when you need to focus, but it requires a lot of discipline✦ No-meeting Hours – you stay available to the team but no meetings can be booked, reduces the chance of being pulled away
  113. Continuous Availability Strategies✦ The Sacrificial Lamb – when there are >1 people in a role, they rotate their availability✦ The Scary Face – a physical flag you can raise when you need to focus, but it requires a lot of discipline✦ No-meeting Hours – you stay available to the team but no meetings can be booked, reduces the chance of being pulled away✦ Be careful not to overuse these and drive devs away!
  114. Leverage QA and Showcases
  115. Leverage QA and Showcases✦ Don’t let the devs destroy the showcase environment - use it for guerilla user testing!
  116. Leverage QA and Showcases✦ Don’t let the devs destroy the showcase environment - use it for guerilla user testing!✦ Ensure the devs focus on making deployment simple so you can incorporate rapid prototyping (but you probably don’t want to do this on the showcase environment)
  117. Leverage QA and Showcases✦ Don’t let the devs destroy the showcase environment - use it for guerilla user testing!✦ Ensure the devs focus on making deployment simple so you can incorporate rapid prototyping (but you probably don’t want to do this on the showcase environment)✦ You can automate some UI and accessibility testing using Selenium: http://code.google.com/p/web- accessibility-testing/downloads/list
  118. Leverage QA and Showcases✦ Don’t let the devs destroy the showcase environment - use it for guerilla user testing!✦ Ensure the devs focus on making deployment simple so you can incorporate rapid prototyping (but you probably don’t want to do this on the showcase environment)✦ You can automate some UI and accessibility testing using Selenium: http://code.google.com/p/web- accessibility-testing/downloads/list✦ While you’re automating, ensure that test data is structured so as to stress the UI
  119. There’s moreHow do we estimate UX effort? Leveraging Test DataReusable Brainstorming UX and AutomationUX and Spikes Optimising Research with Agile UX on the card wall
  120. Agile Won’t Wait http://www.flickr.com/photos/uriel1998/
  121. Now go and buildincredible things.
  122. Thank You James O’Brienjames@sparrk.co.uk

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