2. 1) Figure out what went
wrong
What went wrong?
• Miscommunication? Misunderstanding ?
• Over-communication? Over- reaction?
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3. 2) Accept your mistake
• own it up, take responsibility
Person is more important than the
mistake
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4. 3) Understand the situation
• Understand what hurt them
Was it your
tone,actions,voice,behaviour..?
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5. 4) Say you’re sorry!
• Say the S word- It makes you
bigger
• Erases the thin line between
self-respect and Ego
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6. 5) Look into the person’s
eye
• convey to your counterpart as to how
honest you are and how much of it you
mean.
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7. 6) Smile about it
• smile at your foolishness
• have a good sense of humour
about it.
Humour softens the blow
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8. 7) Talk about the big picture
• what you really meant, why it was wrong
• what they mean to you and how important
they are
Most times the hurt is not about a situation but
the perception of a situation.
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10. 8) Appreciate yourself for
apologizing
• Apology tells how strong and mature you are
Best way to condition your behaviour is to
support yourself at it
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