1. 29
BSN is
the member of
INFRASTRUKTUR
MUTU

2. 30
Enables sustainable development, can lead to full participation in international
trade, and satisfies the technical requirement of the multilateral trading system.
(3) Conformity
Assessment
Sampling, inspection, testing
certification
BSN is
the member of
Developing a Quality of Infrastructure (3 pillars)
(1) Metrology
Establisment of accurate, reliable,
traceable measurements
(Basis for performance
requirement in standards)
(2) Standardization
Standards facilitate trade, provide
basis for technical regulation
Developed by international, regional
or national standards bodies
Accreditation
Demontration of competence of
testing and calibration
laboratories, certification bodies
and inspection bodies
Legal Metrology
Establisment of accurate, reliable,
traceable measurements
Efficient Trading System
Reduction of unnecessary variety, interoperability,
economes of scale, quality assured, consumers
empowered to demand fitness-for- purpose
products and service that conform to standards
Sumber : Fast forward – NSB in Developing
Countries, ISO 2008-07/ 3000

3. 31
Banyak pakar dan organisasi mendefinisikan mutu berdasar sudut
pandang masing-masing :
BSN is
the member of
Mutu - Quality
1. Performance to the standard expected by customer
2. Meeting the customer’s needs first time and every time
3. Providing our customers with products and services that consistently
meet their needs and expectations
4. Continuous good product which a customer can trust
5. The meaning of excellence
6. The best product that you can produce with material that you have to
work with
7. Not only satisfying customers, but delighting them, innovating and
creating.
Contoh parameter ukuran mutu jasa boga di restoran :
Cita rasa/higienis/pilihan menu/porsi/keramahan dan
kecepatan pelayanan/kenyamanan tata ruangan/harga
MUTU DINAMIS

4. 32
Kebijakan Pembinaan & Pengembangan SSN
MTPS MTPK
Akreditasi
(KAN)
Penilaian Kesesuaian Pihak ke 3
BSN is
the member of
Penetapan SNI
(BSN)
Partisipasi
Masyarakat Standardisasi
(MASTAN)
Koordinasi Bidang Metrologi
(KSNSU)
(Lembaga Sertifikasi Produk)
(Lembaga Sertifikasi Sistem Manajemen)
(Lembaga Inspeksi)
(Laboratorium Uji)
(Laboratorium Kalibrasi)
Penusunan Program &
Perumusan SNI
(Panitia Teknis)
(BSN)
Tatanan Kelembagaan Sistem Standardisasi Nasional
Gambar 3 - Tatanan Kelembagaan SSN

5. 33
BSN is
the member of
Tantangan Nasional
Kebanjiran
Produk Impor
Akses
Pasar Global
Kebijakan Industri dan Perdagangan
Nasional → Regulasi
Kebutuhan Domestik
Dukungan Sistem
Standardisasi
Nasional
Orientasi Ekspor
Daya Saing
Industri Nasional