4. Three Components of Attitude Attitudes Evaluative statements or judgments concerning objects, people, or events. Cognitive Component The opinion or belief segment of an attitude. Affective Component The emotional or feeling segment of an attitude . Behavioral Component An intention to behave in a certain way toward someone or something . Evaluation Feelings Action
5. Cognitive = evaluation My superior gave a promotion to a coworker who deserved it less than me. My supervisor is unfair. Affective = feeling I dislike my supervisor! Behavioral = action I’m looking for other work; I’ve complained about my supervisor to anyone who would listen. Negative attitude toward supervisor ATTITUDES
6. Functions of Attitude (According to Katz) 1. The Adjustment Function . Attitudes often help people to adjust to their work environment. 2. Ego-Defensive Function . Attitudes help people to retain their dignity and self- image. 3. The Value-Expressive Function . Attitudes provide individuals with a basis for expressing their values. 4 . The Knowledge Function . Attitudes provide standards and frames of reference that allow people to understand and perceive the world around him.
7. Changing Attitudes Employees’ attitudes can be changed and sometimes it is in the best interests of managements to try to do so. For example, if employees believe that their employer does not look after their welfare, the management should try to change their attitude and help develop a more positive attitude in them. However, the process of changing the attitude is not always easy.
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12. JOB SATISFACTION Specific Components Satisfaction with Pay Satisfaction with Promotion Satisfaction with Work Satisfaction with Supervision Satisfaction with Co-workers Organizational Commitment
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16. YOUR PAY AND PROMOTIONS What are YOUR PAY AND PROMOTION OPPORTUNITIES like? Circle YES if the item describes your PAY AND PROMOTIONS, NO if the item does not describe your PAY AND PROMOTIONS, and ? if you cannot decide. Choose a response for each item. Pay UNDERPAID......................................................... Yes ? No INCOME ADEQUATE FOR NORMAL EXPENSES........ Yes ? No BARELY LIVE ON INCOME.................................... Yes ? No INCOME PROVIDES LUXURIES.............................. Yes ? No BAD.................................................................... Yes ? No HIGHLY PAID....................................................... Yes ? No Promotions GOOD OPPORTUNITY FOR ADVANCEMENT.............. Yes ? No PROMOTION ON ABILITY........................................ Yes ? No DEAD-END JOB........................................................ Yes ? No GOOD CHANCE FOR PROMOTION............................ Yes ? No UNFAIR PROMOTION POLICY................................... Yes ? No INFREQUENT PROMOTIONS...................................... Yes ? No
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21. “ Pleasure in the Job puts perfection in the work” - Aristotle “ The best way to appreciate your job is to imagine yourself without one.” - Oscar Wilde
![[object Object],[object Object],ATTITUDES ex: “I like my job.”](data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7)