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Designing the Unknown - IA Konferenz Berlin 2013

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Designing the Unknown - IA Konferenz Berlin 2013

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Designing the Unknown - IA Konferenz Berlin May 3rd 2013

Transcripción

  1. 1. Designing the unknown Bogdan Stanciu @bog_dan IA Konferenz Berlin, May 3rd, 2013
  2. 2. People > Process > Culture > Products
  3. 3. The products
  4. 4. The solutions Talent Management Acquire Apply Hire OnboardManage Performance Offboard Train Promote Write up Unempl. Interview E-Verify Tax credits Screen Schedule Background check Do not rehire
  5. 5. The culture
  6. 6. The people Tom Illmensee UX director Chip Trout VD manager Archie Miller IxD manager Chris Brown IxD Ste Grainer IxD Chris Eklund IxD Bridget Walsh VD Shannon Sady VD Bogdan Stanciu IA
  7. 7. 5x The teams Core Balanced
  8. 8. The process If you can't describe what you are doing as a process, you don't know what you're doing. William Edwards Deming
  9. 9. The methodology Waterfall Agile Waterfall Agile picture by Bruce Kenny © 2009 Lean
  10. 10. What I learned Lack of consistent frameworks. Inconsistent processes. Unbalanced teams.
  11. 11. The misconceptions Speed over quality. No process. No documentation. Delivery over discovery.
  12. 12. The barriers Some resistance to change. Lack of consensus across and within product teams. Incomplete understanding of UX.
  13. 13. You don’t create a culture. Culture happens. It’s the by- product of consistent behavior. Jason Fried
  14. 14. What we wanted Consistent design process. Dialog between people and teams. Better quality in our work.
  15. 15. You rarely improve an organization as a whole by improving the performance of one of its parts. Russell Ackoff
  16. 16. Designers don’t design anything. Organizations design everything. Austin Govella
  17. 17. Lean framework
  18. 18. 1:1 Interviews
  19. 19. Critique
  20. 20. Card sort
  21. 21. UX process
  22. 22. Art resides in the quality of doing; process is not magic. Charles Eames
  23. 23. Test Think Monday Personas Charter Scenarios Make Tuesday Sketches Design studio IA Prototyping Copy Check Wednesday Research planning Session facilitation Qualitative analysis Think / Make Thursday Scenarios Revise prototypes Visual design Check Friday Research planning Session facilitation Analysis Critique PM
  24. 24. Core Team process Ideas Discovery Design Delivery Products Experiments backlog Product backlog Opportunity backlog
  25. 25. Practice
  26. 26. Practice
  27. 27. Practice
  28. 28. Designer > Team > VP > CEO Promote
  29. 29. What you can do Interview your team. Map individual processes and critique them. Unify the findings and test the results. Share with your organization.
  30. 30. Who can do it Anyone. Teams of one. In-house teams. Agencies with their clients.
  31. 31. Why do it? Because you owe it to yourself and to the people who work with you. Because you want to know where you stand. Because you want to be prepared for the future.
  32. 32. People > Process > Culture > Products Change agents Ignite dialog Lead with vision Refine quality
  33. 33. Thanks to Jan Jursa T-systems Jim Kalbach Citrix Online Stephen Köver IA Konferenz Andreas Lange Mediaworx Wolf Noeding InterComponentWare Lutz Schmitt Nexum
  34. 34. Thank you! bog_dan
  35. 35. Credits Cover photo http://www.blogcdn.com/media/2010/03/kids-workshop-590ks031810.jpg Snagajob office photos by Baskerville http://baskervill.com/portfolio/divisions-corporate-office/item/446-snag-a-job#.UYO4XIKTm6Y Snagajob website design by Chip Trout and Bridget Walsh Solutions flow by James Barett Waterfall Agile picture by Bruce Kenny © 2009 Prototype photos by Tom Illmensee Story map and personas by Archie Miller and Nick Jester

Descripción

Designing the Unknown - IA Konferenz Berlin May 3rd 2013

Transcripción

  1. 1. Designing the unknown Bogdan Stanciu @bog_dan IA Konferenz Berlin, May 3rd, 2013
  2. 2. People > Process > Culture > Products
  3. 3. The products
  4. 4. The solutions Talent Management Acquire Apply Hire OnboardManage Performance Offboard Train Promote Write up Unempl. Interview E-Verify Tax credits Screen Schedule Background check Do not rehire
  5. 5. The culture
  6. 6. The people Tom Illmensee UX director Chip Trout VD manager Archie Miller IxD manager Chris Brown IxD Ste Grainer IxD Chris Eklund IxD Bridget Walsh VD Shannon Sady VD Bogdan Stanciu IA
  7. 7. 5x The teams Core Balanced
  8. 8. The process If you can't describe what you are doing as a process, you don't know what you're doing. William Edwards Deming
  9. 9. The methodology Waterfall Agile Waterfall Agile picture by Bruce Kenny © 2009 Lean
  10. 10. What I learned Lack of consistent frameworks. Inconsistent processes. Unbalanced teams.
  11. 11. The misconceptions Speed over quality. No process. No documentation. Delivery over discovery.
  12. 12. The barriers Some resistance to change. Lack of consensus across and within product teams. Incomplete understanding of UX.
  13. 13. You don’t create a culture. Culture happens. It’s the by- product of consistent behavior. Jason Fried
  14. 14. What we wanted Consistent design process. Dialog between people and teams. Better quality in our work.
  15. 15. You rarely improve an organization as a whole by improving the performance of one of its parts. Russell Ackoff
  16. 16. Designers don’t design anything. Organizations design everything. Austin Govella
  17. 17. Lean framework
  18. 18. 1:1 Interviews
  19. 19. Critique
  20. 20. Card sort
  21. 21. UX process
  22. 22. Art resides in the quality of doing; process is not magic. Charles Eames
  23. 23. Test Think Monday Personas Charter Scenarios Make Tuesday Sketches Design studio IA Prototyping Copy Check Wednesday Research planning Session facilitation Qualitative analysis Think / Make Thursday Scenarios Revise prototypes Visual design Check Friday Research planning Session facilitation Analysis Critique PM
  24. 24. Core Team process Ideas Discovery Design Delivery Products Experiments backlog Product backlog Opportunity backlog
  25. 25. Practice
  26. 26. Practice
  27. 27. Practice
  28. 28. Designer > Team > VP > CEO Promote
  29. 29. What you can do Interview your team. Map individual processes and critique them. Unify the findings and test the results. Share with your organization.
  30. 30. Who can do it Anyone. Teams of one. In-house teams. Agencies with their clients.
  31. 31. Why do it? Because you owe it to yourself and to the people who work with you. Because you want to know where you stand. Because you want to be prepared for the future.
  32. 32. People > Process > Culture > Products Change agents Ignite dialog Lead with vision Refine quality
  33. 33. Thanks to Jan Jursa T-systems Jim Kalbach Citrix Online Stephen Köver IA Konferenz Andreas Lange Mediaworx Wolf Noeding InterComponentWare Lutz Schmitt Nexum
  34. 34. Thank you! bog_dan
  35. 35. Credits Cover photo http://www.blogcdn.com/media/2010/03/kids-workshop-590ks031810.jpg Snagajob office photos by Baskerville http://baskervill.com/portfolio/divisions-corporate-office/item/446-snag-a-job#.UYO4XIKTm6Y Snagajob website design by Chip Trout and Bridget Walsh Solutions flow by James Barett Waterfall Agile picture by Bruce Kenny © 2009 Prototype photos by Tom Illmensee Story map and personas by Archie Miller and Nick Jester

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