Presentation for edUi 2013 in Richmond, VA. Presented by Rebecca Blakiston, University of Arizona, and Kim Vassiliadis, University of North Carolina Chapel Hill.

1. Getting ‘Em on Board
guiding staff through
times of change
#edui_onboard
Rebecca Blakiston
University of Arizona Libraries
Kim Vassiliadis
UNC Chapel Hill Libraries

2. Who we are. What we’ve done.

3. This matters because
change is constant.

4. Changing workflows, processes, procedures

5. Start with informal discussions.
Hey, we
started talking
about getting
a new system.
Cool, it’s
about
time.

6. Communicate a detailed vision.
Communicate a detailed vision

7. How will this
support the
strategic
plan?
Administration wants the big picture.

8. How will this
impact my
work?
Staff want to know how it affects them.

9. Back up decisions with data.

10. Stories are good, too.

11. Once staff is on board in theory…

12. Start small: identify your champions.

13. Identify potential naysayers.

14. Know your allies in each meeting.

15. Get bigger: communicate with entire staff.

16. Regular updates are critical.

17. Bring all conversations back to the user.

18. Usability
mantra:
You are not
your user.

19. Facilitate effective discussions.

20. Allow staff to express and
discuss their feelings.

21. Wear your thick skin.

22. This new
website is
mediocre at
best.

23. Don’t be rude or disrespectful.
Don’t talk behind people’s backs.

24. Anticipate and acknowledge problems.

25. Build ongoing trust.

26. Identify & utilize staff strengths.

27. Give staff the tools they need
to be successful.

28. Keep coming back to communication.
Keep talking about the changes
Keep people informed
Keep administrators on board
Keep emphasizing your message
Keep talking about the good that’s coming
Keep listening to ideas/criticisms
Keep your head up

29. Questions