- Presentaciones
- Documentos
- Infografías
Transforming Customer Experience: From Moments to Journeys
McKinsey on Marketing & Sales
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Hace 10 años
Beyond Boarding Passes: Service Innovation for Copenhagen Airport
eilidh dickson
•
Hace 12 años
The Connected Traveler - Eindhoven Airport Digital Strategy
elilejeune
•
Hace 10 años
#SFAwards13 Best Airport on Social Media - Finalist Presentations
SimpliFlying
•
Hace 10 años
Top 10 Airports on Social Media - The 2012 Edition
SimpliFlying
•
Hace 11 años
Top 10 Social Media Initiatives by Airports
SimpliFlying
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Hace 12 años
Describing the elephant: Moving beyond professional silos when defining UX
Eric Reiss
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Hace 9 años
[Report] The Converged Media Imperative: How Brands Must Combine Paid, Owned & Earned Media, by Rebecca Lieb and Jeremiah Owyang
Altimeter, a Prophet Company
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Hace 11 años
[Report] The Collaborative Economy, by Jeremiah Owyang
Altimeter, a Prophet Company
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Hace 10 años
Google, the customer journey: WTM Travel Perspective 2013
Mark Frary
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Hace 10 años
Strategic Management models and diagrams
http://www.drawpack.com
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Hace 13 años
Agile Australia 2014: Pop-ups and Startups in a Large Enterprise
Jason Yip
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Hace 9 años
We Are Social presents Social Brands: The eBook
We Are Social Singapore
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Hace 10 años
Gathering content insights from user surveys confab2014
Content Strategy Inc.
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Hace 9 años
All Together Now: Content & Collaboration in a Responsive Redesign
Sara Wachter-Boettcher
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Hace 9 años
Making UX happen: A UXPA Workshop
Tim Loo
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Hace 11 años
The shift: UX Designers as Business Consultants
Erin 'Folletto' Casali
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Hace 10 años
The SoDA Report (Volume 1, 2014)
Society of Digital Agencies
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Hace 10 años
5 Things I Wish I Knew – A Service Design Journey
Jamin Hegeman
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Hace 10 años
Experience as Strategy
Jamin Hegeman
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Hace 12 años