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If people are given the right tools and the right environment, will hey spontaneously collaborate and share knowledge? Why do some people find it difficult to share and collaborate? Would incentives and rewards make a difference? These and similar issues are explored in this presentation given at the recent Knowledge and Innovation Network (KIN) Summer Workshop.
Collaborative Behaviours KIN Summer Workshop 2012 Stephen Dale KIN AssociateSunday, 1 July 2012
Collaborative Behaviours • What? • Why? • Technologies • Culture • Obstacles • Rewards and Incentives • The most important requirement? _ _ _ _ _ • The ART of collaboration Twitter: @stephendaleSunday, 1 July 2012
What is ‘Collaboration’? 1. The act of working with another or others on a joint project 2. Something created by working jointly with another or others 3. The act of cooperating as a traitor, especially with an enemy occupying ones own country Or.... Collaboration is when individuals or groups work together, combining their strengths and negating each others weaknesses to accomplish a set of goals. Twitter: @stephendaleSunday, 1 July 2012
Peer to Peer Collaboration Motivators: •Competence •Autonomy •Relatedness (knowing what you are doing is appreciated by others) Source: Dr Stephen Clulow, Founder: Action for Innovation Twitter: @stephendaleSunday, 1 July 2012
Group Collaboration has multiple, overlapping dimensions Public Clients, Partners, Stakeholders Workforce Social Collaboration (real-time, constant, unpredictable) Managed DISCOVER, DISCUSS authoritative, stable, reference REFER, DO Structured Collaboration creative, coordinated, goal-oriented. WORK, CREATE Motivators: •Pleasure •To feel an active participation •A wish to be recognised Source: “Making is Connecting” by David Gauntlet Source: Netstrategyjmc http://netjmc.com Twitter: @stephendaleSunday, 1 July 2012
Why Collaborate? • Networked professionals can no longer rest on their past accomplishments while their ﬁelds of knowledge change and grow. • In a complex world emergent practices must be continuously developed through cooperation and collaboration. The lone expert is at a disadvantage; He/she cannot learn and adapt as fast as a cooperative network. • Effective organisational collaboration comes about when workers regularly narrate their work within a structure that encourages transparency and shares power & decision-making. (Harold Jarche) • Social collaboration skills are now essential to the new networked society....but you can’t train people to be social! Twitter: @stephendaleSunday, 1 July 2012
Collaborative Technologies Technology is the vehicle for making collaboration happen. It should be easy Telepresence and transparent for employees to use new tools in their day-to-day activities. Collaborative AuthoringCapability Social Networks IM,Videochat ...but collaboration tools can be viewed as a Portals, Wikis, RSS threat to individual power, managerial Webcasts control, company Blackberry tradition and privacy. Email/Calendar Telephone Distant Past 2012 Twitter: @stephendaleSunday, 1 July 2012
Obstacles & Challenges •Knowledge is power •Fear of change •Can’t teach an old dog new tricks •Command and control •WIIFM •Lack of time •Lack of support from the top •Sceptical middle management •No tools/poor tools/too many tools •Inadequate education/support strategies •Information overload •Micromanagement •Rigid job descriptions •More....? Twitter: @stephendaleSunday, 1 July 2012
Culture Feedback from “How is your collaboration culture?” questionnaire Twitter: @stephendaleSunday, 1 July 2012
Rewards & Incentives Twitter: @stephendaleSunday, 1 July 2012
Gamiﬁcation - connects and engages people in new ways The market is expected to hit $2.8 billion in revenue by 2016. Twitter: @stephendaleSunday, 1 July 2012
Enterprise Social Platforms are introducing Gamiﬁcation modules This “serious game” explored how diverse people within a community could be brought together using real-world incentives (in this case, players holding half of a “play bond” tried to ﬁnd the local citizen bearing the other Achieving badges unlocks new features...but does half, then turned in their play money for real cash). it inﬂuence collaborative behaviours? Gaming concepts can draw people into taking interest and becoming part of something bigger than themselves. Twitter: @stephendaleSunday, 1 July 2012
Crowd-sourcing Twitter: @stephendaleSunday, 1 July 2012
Collaboration...what does it look like? http://youtu.be/S0qjK3TWZE8 Twitter: @stephendaleSunday, 1 July 2012
Collaborative Behaviour...the most important requirement? T-R-U-S-T Twitter: @stephendaleSunday, 1 July 2012
The ART Of Collaboration (work in progress) P2P What Makes Group Motivators: •Competence A Good Motivators: •Autonomy •Relatedness (knowing what Collaborator? •Pleasure •To feel an active you are doing is appreciated participation by others) •A wish to be recognised Source: Dr Stephen Clulow, Source: “Making is Founder: Action for Connecting” by David Innovation Gauntlet Authenticity You are who you say you are I am happy to knowing that what you share with this Enthusiasm are doing is appreciated person/these people by others Trust Recognition Source: Stephen Dale Twitter: @stephendaleSunday, 1 July 2012