Web 2.0 technologies enable staff to create, share and store information in any number of web-hosted applications, such as Google Apps. The information is no longer exclusively held on an organisation's servers, and much of it is beyond the control of corporate standards and policies. Is Web 2.0 gradually eroding the relevance of traditional electronic document and records management systems (EDRMS), and will the role of the Records Manager survive in this new ecology?

1. EDRM and Web 2.0 Where two worlds collide EDRM Web 2.0 Steve Dale 26 March 2009

2. Let’s look at some trends…

3. 281 Exabytes of digital data created, captured, or replicated in 2007

8. Another 500 million users to come online by 2010. Source: IDC

13. New business models are emerging Source: www.futuregovconsultancy.com Vs.

14. … .or disappearing!

18. The traditional models of information management are becoming increasingly ignored or circumvented Private content Personal working area Unmanaged content Team working area Managed content Corporate memory area Public Info Area Published content I ncreasing rigour of information governance

19. 000 Computer science, information 100 Philosophy and psychology 200 Religion 300 Social sciences 400 Languages 500 Science 600 Technology & applied science 700 Arts and recreation 800 Literature 900 History, geography & biography Information Classification

20. We are less reliant on taxonomies and classification to find information

21. I don’t worry about email limits You are currently using 765Mb (10%) of your 7295MB . © Google – Terms – Privacy Policy – Google Home

22. Structured Freedom

23. Structured Freedom

24. Enterprise vs. Personal Data TRENND Enterprise Data Personal Data Enterprise Data Personal Data

25. 2 Terabytes of data. (1 Terabyte = 1024 GBytes)

27. The scale is tipping towards the Cloud and Software as a Service (SaaS) Cloud/ SaaS Security Reliability Compliance Control Risk Management Lower Admin Costs Easier Integration Platform Neutral Easy Collaboration More user control

33. The information life cycle Create/capture Index & Classify Process Store/manage Retrieve/publish Archive Destroy Policies and Standards

34. Retention Schedules? Document Value Time 1 Month 1 Year 5 Years 25 Years Document Management Focus (Short-Term) Records Management Focus (Long-Term)

36. Facebook Terms of Service You hereby grant Facebook an irrevocable, perpetual , non-exclusive, transferable, fully paid, worldwide license (with the right to sublicense) to (a) use, copy, publish, stream, store, retain, publicly perform or display, transmit, scan, reformat, modify, edit, frame, translate, excerpt, adapt, create derivative works and distribute …….. The following sections will survive any termination of your use of the Facebook Service: Prohibited Conduct, User Content, Your Privacy Practices, Gift Credits, Ownership; Proprietary Rights, Licenses, Submissions, User Disputes; Complaints, Indemnity, General Disclaimers, Limitation on Liability, Termination and Changes to the Facebook Service, Arbitration, Governing Law; Venue and Jurisdiction and Other.

37. What defines a record? A record is a collection of information , not a single document Documents Physical objects Meetings Instant message conversations E-mails Tasks Websites and intranet sites Records need to demonstrate authenticity, reliability, integrity and usability. All of the information, managed in context, that makes up an event or a business transaction

44. EDRMS and Web 2.0 models are diverging