1 Ignore requirements (and user stories) for clarity (why? why? why?)2 Keep questioning for clarity (why? why? why?)3 Deﬁne the desired outcomes4 Resolve conﬂicting desired outcomes My wallpaper is peeling off–5 Separate Real from Perceived Constraints how do I get the wallpaper to6 Step back, look for complementary projects… and people! stay on the wall?7 Rinse & repeat. Learn along the way. Why is it falling off the wall? The wall is wet Why is the wall is wet? The wall is wet because there’s a leak in the attic. Why is there a leak in the attic?