Stop Solving Problems!

•

5 likes•4,709 views

The old maxim says we should “Find a need and fill it;” while at a one level that is certainly true, even in this era of fetishized disruption, organizations seem to easily fall in love with the idea of being in the problem solving business. Steve will review a number of different mindsets for creating products and services, consider their benefits and risks, and challenge you to go beyond a fixing mentality.

Design

1
Stop Solving Problems!
Steve Portigal
@steveportigal

Click to edit Master title style
Patterns, trends, archetypes
in approaches to innovation

Click to edit Master title style
Be aware of your approach,
and risks/tradeoffs

Click to edit Master title style
Headlin
e for this
section
Focus
on the
Solution
Extend

Click to edit Master title style
Focus
on the
Solution
Headlin
e for this
section

Click to edit Master title style
Focus
on the
Solution
Expedia

Click to edit Master title style
Steve Jobs - Woodside, CA 1984 by Norman Seeff

Click to edit Master title style
Focus
on the
Solution
Iron Man

Click to edit Master title style
Focus
on the
Solution
Headlin
e for this
section
Know the
Problem
Fix

Click to edit Master title style
"DSC_0302 bloom" (CC BY-ND 2.0)
by Pan American Health Organization PAHO

Click to edit Master title style
Fox 5 San Diego

Click to edit Master title style
"Selfie stick" (CC BY-SA 2.0) by simbiosc

Click to edit Master title style
Focus
on the
Solution
Electronic Ink

Click to edit Master title style
Discover

Click to edit Master title style
"Snow" (CC BY-NC 2.0) by Stephen Downes

Click to edit Master title style
Bank
Merger
Life
The customer’s framework
Life
Bank
Merger
The bank’s perspective

Click to edit Master title style
@steveportigal
steve@portigal.com
linkedin.com/in/steveportigal
Thank you!

Beating the Blank Page

Steve Portigal

(from an event at IxDA SF with Dan Szuc and Jo Wong) Driving change is not as easy it sounds. Change is about people and is thus inherently messy. Coping with the mess means we must relate to, engage with and encourage people's thinking, feeling and acting as well as their actions. We already spend a reasonable proportion of our time influencing people we call collaborators, clients, stakeholders, bosses, customers (to name a few), although we may not always be aware we are doing it. Together we will look at influence in work, question the language used during change and reflect on the various elements of influence that we too often fail to consider in our own aspirations. We will also look at frustrations and barriers that get in the way of the work we would prefer to be doing. Steve, Jo and Dan will lead a small exercise to help make the principles of influence more personally actionable.

Moments of Influence

Steve Portigal

Soft Skills Are Hard

Steve Portigal

Therapists, as part of their education, must go through therapy themselves. They are expected to achieve a certain level of insight about themselves – their biases, their discomforts, and so on. While we are not therapists, we go out and study people without that level of self-insight! A lack of self-insight sometimes manifests itself as passion, commitment, or being driven by a mission. While those have their place, it’s easy to become blinded by what we can’t let ourselves see. Sometimes this shows up as discomfort at the micro level, when we react to something a user might tell us about themselves; sometimes it’s a macro issue, when we’re uncomfortable with people who hold different values, preferences, or beliefs than ourselves. And it crescendos as know-it-all douchebaggery, when we think our job is to tell other people what’s best for them – when phrases like “frictionless sharing” fall from our lips as naturally as “what time is dinner?” In this workshop we will delve into the concepts of presence and mindfulness and develop an understanding of how this informs how you engage with the world around you, as a designer and a professional and as a person.

The Designer is Present

Steve Portigal

[Slides and the accompanying audio posted at http://www.portigal.com/blog/designing-for-unmet-needs-my-presentation-from-warm-gun] Don’t be surprised if Steve Portigal, author of Interviewing Users, invites himself to your family breakfast or follows hotel maintenance staff to the boiler room. For more than 15 years, he’s led hundreds of interviews that help clients understand customers and turn insights into design opportunities. Steve knows that our success depends on letting the unmet needs of our audience shape our designs. Okay—but how do we hit a target we can’t see? How do we design for people who aren’t us? How do we solve for the complexity of those people? Dig into the details, ditch the guesswork, and join Steve to engage deliberately with the people we’re designing for. Look at ways to acknowledge the complexity of your users. Offer solutions rooted in the connections you make with people. Get unstuck and discover opportunities for design that adds value.

Designing for Unmet Needs

Steve Portigal

[Slides and the accompanying audio posted at http://www.portigal.com/blog/designing-the-problem-my-keynote-from-isa14] Too often we assume that doing research with users means checking in with them to get feedback on the solution we've already outlined. But the biggest value from research is in uncovering the crucial details of the problem that people have; the problem that we should be solving. As the design practices mature within companies, they need to play an active role in driving the creation of new and innovative solutions to the real unmet needs that people have. In part, driving towards this maturity means looking at one's own culture and realizing the value of being open-minded and curious, not simply confident. This is a challenge to each of us personally and as leaders within our teams and communities. I will speak about the importance of this evolution and offer some tips to help guide the changes.

Designing The Problem

Steve Portigal

One of the most persistent factors limiting the impact of user research in business is that projects often stop with a cataloging findings and implications rather than generating opportunities that directly enable the findings. We’ve long heard the lament “Well, we got this report and it just sat there. We didn’t know what to do with it.” But design research (or ethnography, or user research, or whatever the term du jour may be) has also become standard practice, as opposed to something exceptional or innovative. That means that designers are increasingly involved in using contextual research to inform their design work. Ongoing acceptance of design research has increased the ranks of designers and others who feel comfortable conducting user research. But analysis and synthesis is a more slippery skill set, and we see how easy it is for teams to ignore (more out of frustration than anything malicious) data that doesn’t immediately seem actionable. This workshop gives people the tools to take control over synthesis and ideation themselves by breaking it down into a manageable framework and process.

EuroIA14 - Well, We've Done All This Research, Now What?

Steve Portigal

From IxDA Seattle, part of a series of presentations and workshops done in collaboration with Dan Szuc. Steve speaks about the interpersonal, creative, and cognitive skill sets that are essential in innovative work cultures. Moving beyond tactical skills and overarching processes, the UX community is increasingly focusing on the role of the whole person in design and innovation. Steve describes the "muscles of innovation" that are needed for growth and success.

Soft Skills Are Hard: A Journey To Healthier Work

Steve Portigal

More from Steve Portigal (20)

Steve Portigal - The Designer is Present

We’ve done all this research, now what?

User research: Uncovering compelling insights through interviews

Learning from User Research War Stories

Learning From User Research War Stories

We’ve done all this research, now what?

User Research War Stories

Doorbells, Danger, and Dead Batteries: User Research War Stories

Doorbells, Danger, and Dead Batteries (Amuse 2016)

Fieldwork Fundamentals (UX Australia)

Yes, My Tuatara Loves to Cha-Cha Improv, Creativity and Design

The Designer is Present

Beating the Blank Page

Moments of Influence

Soft Skills Are Hard

The Designer is Present

Designing for Unmet Needs

Designing The Problem

EuroIA14 - Well, We've Done All This Research, Now What?

Soft Skills Are Hard: A Journey To Healthier Work

Recently uploaded

Booking open Available Pune Call Girls Kirkatwadi 6297143586 Call Hot Indian Girls Waiting For You To Fuck Booking Contact Details WhatsApp Chat: +91-6297143586 pune Escort Service includes providing maximum physical satisfaction to their clients as well as engaging conversation that keeps your time enjoyable and entertaining. Plus they look fabulously elegant; making an impressionable. Independent Escorts pune understands the value of confidentiality and discretion - they will go the extra mile to meet your needs. Simply contact them via text messaging or through their online profiles; they'd be more than delighted to accommodate any request or arrange a romantic date or fun-filled night together. We provide - 01-may-2024(v.n)

Booking open Available Pune Call Girls Kirkatwadi 6297143586 Call Hot Indian...

Call Girls in Nagpur High Profile

VVIP CALL GIRLS Lucknow 💓 Lucknow < Renuka Sharma > 7877925207 Escorts Service Escorts Service Available Whatsapp Chaya ☎️ : [+91-7877925207] Escorts Service Lucknow are always ready to make their clients happy. Their exotic looks and sexy personalities are sure to turn heads. You can enjoy with them, including massages and erotic encounters. Our area Escorts are young and sexy, so you can expect to have an exotic time with them. They are trained to satiate your naughty nerves and they can handle anything that you want. They are also intelligent, so they know how to make you feel comfortable and relaxed Independent Escorts Service Lucknow They know all the sex positions and can satisfy you in any way that you desire. They can even give you erotic massages to help you relax before your session. This is essential, because a man who is stressed won’t be receptive to the pleasures of sex. They also know how to play with your sexy organs, so you’ll have plenty of foreplay and cuddling. P352024SS SERVICE ✅ ❣️ ⭐➡️HOT & SEXY MODELS // COLLEGE GIRLS HOUSE WIFE RUSSIAN , AIR HOSTES ,VIP MODELS . AVAILABLE FOR COMPLETE ENJOYMENT WITH HIGH PROFILE INDIAN MODEL AVAILABLE HOTEL & HOME ★ SAFE AND SECURE HIGH CLASS SERVICE AFFORDABLE RATE ★ SATISFACTION,UNLIMITED ENJOYMENT. ★ All Meetings are confidential and no information is provided to any one at any cost. ★ EXCLUSIVE PROFILes Are Safe and Consensual with Most Limits Respected ★ Service Available In: - HOME & HOTEL Star Hotel Service .In Call & Out call SeRvIcEs : ★ A-Level (star escort) ★ Strip-tease ★ BBBJ (Bareback Blowjob)Receive advanced sexual techniques in different mode make their life more pleasurable. ★ Spending time in hotel rooms ★ BJ (Blowjob Without a Condom) ★ Completion (Oral to completion) ★ Covered (Covered blowjob Without condom ★ANAL SERVICES.

VVIP CALL GIRLS Lucknow 💓 Lucknow < Renuka Sharma > 7877925207 Escorts Service

aroranaina404

Call Girls In Mahipalpur (Delhi) Call or Whataap {+91-8377877756} Escorts Provide 24×7 Available With Room ☆☆TIMINGS 24 HOURS OPENS☆☆☆ Booking Now Gentleman Only:-Call Now Best High Class Normal Call Girls Escorts Service In Delhi NCR 24-7 Hours Available Service I provide In Delhi NCR Female Escorts Sex Service 100% Customers Satisfaction Guarantee VIP Profiles Top Grade Service 100% Cooperative All round Service ꧁❤8377877756❤꧂ InCall: – You Can Reach At Our Place in Delhi Our place Which Is Very Clean Hygienic 100% safe Accommodation OutCall: – Service For Out Call You Have To Come Pick The Girl From My Place. We Also Provide Door Step Services. Note: – Pic Collectors Time Passers And Bargainers Stay Away As We Respect The Value Of Your Money And Time And Expect The Same From You. 8377877756. Hygienic: – Full Ac Neat And Clean Rooms Available In Hotel 24 * 7 Hrs In Delhi NCR 8377877756. Place: – South Extension Nehru Place Saket Malviya Nagar Munirka Vasant Kunj Safdarjung Katwaria Sarai Lajpat Nagar Kalkaji Hauz Khas Mahipalpur Dwarka Karol Bagh Noida Gurgaon Faridabad All Outcall Only Hotel Service In Delhi Ncr 8377877756. We are providing. : – House Wife’s : – Private Independent House Wife’s : – Private Independent Collage Going Girls : – Corporate MNC Working Profiles : – Call Center Girls : – Live Band Girls : – Foreigners and Many More: – Independent Models Service type : – Incall Short 2500 : – Outcall Short 3500 : – Incall Night 8500 : – Outcall Night 95,00 For Pictures And Other Details Pls Whatsapp Me Otherwise Call Me Any Time Incall Outcall Both Are Services Available Door Step, House, Apartment, Guest House, Flate, All Star Hotel Available ꧁❤8377877756❤꧂ THANKS FOR VISITING. Booking 24×7 HRS

FULL ENJOY Call Girls In Mahipalpur Delhi Contact Us 8377877756

dollysharma2066

Nisha Yadav Escorts Service Ernakulam ❣️ 7014168258 ❣️ High Cost Unlimited Hard Call Girls Ernakulam Available Booking Contact Details :- WhatsApp Chat :- +91-7014168258 4-May-2024(SMW) Call Girls In Model Towh +91-7014168258 !! Best Woman Seeking Man Call Girls Service, Escorts Service in Home Hotel in NCR 24 Hours Available Service Call Girls, Contact Us +91-7014168258 (Any Time. Any Where) Call Girls in , Noida, Gurgaon, Ghaziabad,Sexy Indian Female Escorts Service NCRWelcome To Escorts Service – An All Over New Very Sexy Hot Call Girls Agency Service Escorts In South NCR’s No. 1 High Profile Independent Female Escorts Service. We Provide Good Quality Educated Profile At Very Regnebal Price 100% Safe And Original.We Are Provide Escorts Service All OYO Hotels ,3*,4*,5* Star Hotel And Home Flat, Apartment. Guest-House. Services In -Call And Out – Call Both Are Services Available. 24Hrs. Any Time Any Where. In All Over Noida Gurgaon Ghaziabad Faridabad.More Information And Contact Profile Real Pic Visit Our Website City Wise Escorts Service Agency.Good Looking Cheap And Best Models Girls U Can Get Best Click On Link……Night Call Girls Now In Hotel Le Meridien Gurgaon Near Female Escort One Shot — 5000/in call (time 1 hour), 6000/out call Two shot with one girl — 8000/in call (time 2 hour), 10000/out call Body to body massage with sex- 8000/in call (time 1 hour) Full night Service for one person– 12000/in call, 13000/out call (shot limit 3-4 shots) Full night Service for more than 1 person — please contact Us —7014168258 We are available 24*7 all days of the year. Call us — 7014168258 Thank you for Visiting.

Nisha Yadav Escorts Service Ernakulam ❣️ 7014168258 ❣️ High Cost Unlimited Ha...

nirzagarg

Top Rated Pune Call Girls Koregaon Park ⟟ 6297143586 ⟟ Call Me For Genuine Sex Service At Affordable Rate Booking Contact Details WhatsApp Chat: +91-6297143586 pune Escort Service includes providing maximum physical satisfaction to their clients as well as engaging conversation that keeps your time enjoyable and entertaining. Plus they look fabulously elegant; making an impressionable. Independent Escorts pune understands the value of confidentiality and discretion - they will go the extra mile to meet your needs. Simply contact them via text messaging or through their online profiles; they'd be more than delighted to accommodate any request or arrange a romantic date or fun-filled night together. We provide - 01-may-2024(v.n)

Top Rated Pune Call Girls Koregaon Park ⟟ 6297143586 ⟟ Call Me For Genuine S...

Call Girls in Nagpur High Profile

Pooja 9892124323, Call girls Services and Mumbai Escort Service Near Hotel Gi...

Pooja Nehwal

(Vivek)Call Us, 8448380779,Call girls in Delhi NCr – We Offer best in class call girls. escort Service At Affordable Price At low Rate with Space Night 8000 We Are One Of The Oldest Escort and Call girls Agencies in Delhi. You Will Find That Our Female Escorts Are Full Of Fun, Sexy And They Would Love Enjoy Your Company. We Have A Fantastic Selection Of Escort Ladies Available For In-Calls As Well As Out-Calls. Our Escorts Are Not Only Beautiful But All Have Great Personalities Making Them The Perfect Companion For Any Occasion. In-Call:- You Can Come At Our Place in Delhi Our place Which Is Very Clean Hygienic 100% safe Accommodation. Out-Call:- You have To Come Pick The Girl From My Place We Are Also Provide Door Step Services (Delhi Ncr, Noida, Gurgaon, Faridabad, Ghaziabad Note:- Pic Collectors Time Passers Bargainers Stay Away As We Respect The Value For Your Money Time And Expect The Same From You Hygienic:- Full Ac room And Clean Rooms Available In Hotel 24 * 7 Hourly In Delhi NCR More Details, With WhatsApp Number, +91-8448380779

Sector 104, Noida Call girls :8448380779 Model Escorts | 100% verified

Delhi Call girls

call girls in Vaishali (Ghaziabad) 🔝 >༒8448380779 🔝 genuine Escort Service 🔝✔️✔️

Delhi Call girls

This research explores the potential of User Interface (UI) and User Experience (UX) design to improve the lives of underprivileged transgender individuals living in poverty in India. It examines how mobile-based UI/UX solutions, focusing on factors like accessibility, local language support, and cultural sensitivity, can connect them to crucial resources like healthcare, education, and legal aid.

UI:UX Design and Empowerment Strategies for Underprivileged Transgender Indiv...

RitikaRoy32

Brookefield Call Girls: 🍓 7737669865 🍓 High Profile Model Escorts | Bangalore Escorts Service Booking Contact Details :- WhatsApp Chat :- +91-7737669865 2-May-2024(SMW) Call Girls In Model Towh Bangalore +91-7737669865 !! Best Woman Seeking Man Call Girls Service, Escorts Service in Home Hotel in Bangalore NCR 24 Hours Available Service Call Girls, Contact Us +91-7737669865 (Any Time. Any Where) Call Girls in Bangalore, Noida, Gurgaon, Ghaziabad,Sexy Indian Female Escorts Service Bangalore NCRWelcome To Bangalore Escorts Service – An All Over New Bangalore Very Sexy Hot Call Girls Agency Service Escorts In South BangaloreNCRBangalore’s No. 1 High Profile Independent Female Escorts Service. We Provide Good Quality Educated Profile At Very Regnebal Price 100% Safe And Original.We Are Provide Escorts Service All OYO Hotels ,3*,4*,5* Star Hotel And Home Flat, Apartment. Guest-House. Services In -Call And Out – Call Both Are Services Available. 24Hrs. Any Time Any Where. In All Over Bangalore Noida Gurgaon Ghaziabad Faridabad.More Information And Contact Profile Real Pic Visit Our Website City Wise Escorts Service Agency.Good Looking Cheap And Best Models Girls U Can Get Best Click On Link……Night Call Girls Now In Hotel Le Meridien Gurgaon Near Female Escort One Shot — 5000/in call (time 1 hour), 6000/out call Two shot with one girl — 8000/in call (time 2 hour), 10000/out call Body to body massage with sex- 8000/in call (time 1 hour) Full night Service for one person– 12000/in call, 13000/out call (shot limit 3-4 shots) Full night Service for more than 1 person — please contact Us —7737669865 We are available 24*7 all days of the year. Call us — 7737669865 Thank you for Visiting.

Brookefield Call Girls: 🍓 7737669865 🍓 High Profile Model Escorts | Bangalore...

amitlee9823

Abortion pill for sale in Muscat (+918761049707)) Get Cytotec Cash on deliver...

instagramfab782445

Pooja 9892124323, Call girls Services and Mumbai Escort Service Near Hotel Hy...

Pooja Nehwal

Anamika Escorts Service Darbhanga ❣️ 7014168258 ❣️ High Cost Unlimited Hard Call Girls Darbhanga Available Booking Contact Details :- WhatsApp Chat :- +91-7014168258 4-May-2024(SMW) Call Girls In Model Towh +91-7014168258 !! Best Woman Seeking Man Call Girls Service, Escorts Service in Home Hotel in NCR 24 Hours Available Service Call Girls, Contact Us +91-7014168258 (Any Time. Any Where) Call Girls in , Noida, Gurgaon, Ghaziabad,Sexy Indian Female Escorts Service NCRWelcome To Escorts Service – An All Over New Very Sexy Hot Call Girls Agency Service Escorts In South NCR’s No. 1 High Profile Independent Female Escorts Service. We Provide Good Quality Educated Profile At Very Regnebal Price 100% Safe And Original.We Are Provide Escorts Service All OYO Hotels ,3*,4*,5* Star Hotel And Home Flat, Apartment. Guest-House. Services In -Call And Out – Call Both Are Services Available. 24Hrs. Any Time Any Where. In All Over Noida Gurgaon Ghaziabad Faridabad.More Information And Contact Profile Real Pic Visit Our Website City Wise Escorts Service Agency.Good Looking Cheap And Best Models Girls U Can Get Best Click On Link……Night Call Girls Now In Hotel Le Meridien Gurgaon Near Female Escort One Shot — 5000/in call (time 1 hour), 6000/out call Two shot with one girl — 8000/in call (time 2 hour), 10000/out call Body to body massage with sex- 8000/in call (time 1 hour) Full night Service for one person– 12000/in call, 13000/out call (shot limit 3-4 shots) Full night Service for more than 1 person — please contact Us —7014168258 We are available 24*7 all days of the year. Call us — 7014168258 Thank you for Visiting.

Anamika Escorts Service Darbhanga ❣️ 7014168258 ❣️ High Cost Unlimited Hard ...

nirzagarg

Case Study of Hotel Taj Vivanta, Pune

LukeKholes

Editorial design Magazine design project.pdf

tbatkhuu1

infant assessment fdbbdbdddinal ppt.pptx

suhanimunjal27

Call me 7477056842 LOVELY HOTTY 👅💏 HI MODELS COLLEGE GIRLS👅💋 HI PROFILE VERY NAUGHTY💦📞👙 💥ANAL SEX💥 BDSM💥69 POSE💥LIP KISS💥 DEEP SUCKING WITHOUT CONDOM💥 CUM ON FACE💥 NUDE DANCE💥 BOOBS RUBBING💥 LICKING💥HAND JOB 💏GIRLFRIEND EXPERIENCE💏 EROTIC MASSAGE💥 💥 SEX IN DIFFERENT POSITION etc. A to Z SERVICE WITHOUT ANY RESTICATION💥 Sensual massaging and proper passionate blowjobs are just some of the things I have in store for you tonight. I am an experienced lover of skill who can blow your mind between the sheets. Call fast 👙👙💋 welcome guys 💋💋📞 Thank you visit

💫✅jodhpur 24×7 BEST GENUINE PERSON LOW PRICE CALL GIRL SERVICE FULL SATISFACT...

sonalitrivedi431

Design Inspiration for College by Slidesgo.pptx

TusharBahuguna2

Abortion Pills in Oman (+918133066128) Cytotec clinic buy Oman Muscat

Abortion pills in Kuwait Cytotec pills in Kuwait

Whitefield Call Girls Service: 🍓 7737669865 🍓 High Profile Model Escorts | Bangalore Escorts Service Booking Contact Details :- WhatsApp Chat :- +91-7737669865 4-May-2024(SMW) Call Girls In Model Towh +91-7737669865 !! Best Woman Seeking Man Call Girls Service, Escorts Service in Home Hotel in NCR 24 Hours Available Service Call Girls, Contact Us +91-7737669865 (Any Time. Any Where) Call Girls in , Noida, Gurgaon, Ghaziabad,Sexy Indian Female Escorts Service NCRWelcome To Escorts Service – An All Over New Very Sexy Hot Call Girls Agency Service Escorts In South NCR’s No. 1 High Profile Independent Female Escorts Service. We Provide Good Quality Educated Profile At Very Regnebal Price 100% Safe And Original.We Are Provide Escorts Service All OYO Hotels ,3*,4*,5* Star Hotel And Home Flat, Apartment. Guest-House. Services In -Call And Out – Call Both Are Services Available. 24Hrs. Any Time Any Where. In All Over Noida Gurgaon Ghaziabad Faridabad.More Information And Contact Profile Real Pic Visit Our Website City Wise Escorts Service Agency.Good Looking Cheap And Best Models Girls U Can Get Best Click On Link……Night Call Girls Now In Hotel Le Meridien Gurgaon Near Female Escort One Shot — 5000/in call (time 1 hour), 6000/out call Two shot with one girl — 8000/in call (time 2 hour), 10000/out call Body to body massage with sex- 8000/in call (time 1 hour) Full night Service for one person– 12000/in call, 13000/out call (shot limit 3-4 shots) Full night Service for more than 1 person — please contact Us —7737669865 We are available 24*7 all days of the year. Call us — 7737669865 Thank you for Visiting.

Whitefield Call Girls Service: 🍓 7737669865 🍓 High Profile Model Escorts | Ba...

amitlee9823

Recently uploaded (20)