It's no surprise that consumers turn to digital—
especially mobile—as they shop for a car. But
thanks to new data from Luth Research, we can
see exactly how (and how much) digital shapes
the auto customer journey. Check out the 900-plus
digital interactions one consumer had leading up
to her lease.
Automotive companies have started to respond to changing customer buying behavior by piloting new online business models. However, most current initiatives are still removed from what customers expect.
Automotive companies have started to respond to changing customer buying behavior by piloting new online business models. However, most current initiatives are still removed from what customers expect.
Human drivers have always been an essential requirement in the operation of a motor vehicle. At the same
time, research has repeatedly demonstrated that driver error plays a role in more than 90% of road crashes
(NHTSA 2008; Blanco et al. 2016). As such, in the past two decades, vehicle manufacturers have designed new
and increasingly sophisticated features that provide more assistance to drivers to help mitigate such errors. Such
features are an important precursor to the development of automated vehicles and, currently, expectations are
high that the advent of semi- or fully- automated vehicles will dramatically reduce road crashes
The race is on
Clearly, Canadian executives are feeling that the race is on; but it remains to be seen whether they act quickly enough and with the right focus to effectively transform and evolve. Among our findings:
75 percent of CEOs agree that the next three years will be more critical to their industry than the previous 50 years;
74 percent of CEOs believe their company will remain largely the same in the next 3 years;
98 percent are concerned about the loyalty of customers;
13 percent feel confident that they are fully prepared for a cyber-event.
Automotive Revolution Perspective Towards 2030Stradablog
McKinsey & Company’s comprehensive research into the disruptions most likely to affect the automotive space through 2030 identifies eight key trends that could trigger an industry revolution. From innovative mobility plays to new industry entrants, these trends signal a changing of the guard that could shatter current business models and ways of doing things.
What Does the PARKTRONIC Inoperative, See Owner's Manual Message Mean for You...Autohaus Service and Sales
Learn what "PARKTRONIC Inoperative, See Owner's Manual" means for your Mercedes-Benz. This message indicates a malfunction in the parking assistance system, potentially due to sensor issues or electrical faults. Prompt attention is crucial to ensure safety and functionality. Follow steps outlined for diagnosis and repair in the owner's manual.
Human drivers have always been an essential requirement in the operation of a motor vehicle. At the same
time, research has repeatedly demonstrated that driver error plays a role in more than 90% of road crashes
(NHTSA 2008; Blanco et al. 2016). As such, in the past two decades, vehicle manufacturers have designed new
and increasingly sophisticated features that provide more assistance to drivers to help mitigate such errors. Such
features are an important precursor to the development of automated vehicles and, currently, expectations are
high that the advent of semi- or fully- automated vehicles will dramatically reduce road crashes
The race is on
Clearly, Canadian executives are feeling that the race is on; but it remains to be seen whether they act quickly enough and with the right focus to effectively transform and evolve. Among our findings:
75 percent of CEOs agree that the next three years will be more critical to their industry than the previous 50 years;
74 percent of CEOs believe their company will remain largely the same in the next 3 years;
98 percent are concerned about the loyalty of customers;
13 percent feel confident that they are fully prepared for a cyber-event.
Automotive Revolution Perspective Towards 2030Stradablog
McKinsey & Company’s comprehensive research into the disruptions most likely to affect the automotive space through 2030 identifies eight key trends that could trigger an industry revolution. From innovative mobility plays to new industry entrants, these trends signal a changing of the guard that could shatter current business models and ways of doing things.
What Does the PARKTRONIC Inoperative, See Owner's Manual Message Mean for You...Autohaus Service and Sales
Learn what "PARKTRONIC Inoperative, See Owner's Manual" means for your Mercedes-Benz. This message indicates a malfunction in the parking assistance system, potentially due to sensor issues or electrical faults. Prompt attention is crucial to ensure safety and functionality. Follow steps outlined for diagnosis and repair in the owner's manual.
Core technology of Hyundai Motor Group's EV platform 'E-GMP'Hyundai Motor Group
What’s the force behind Hyundai Motor Group's EV performance and quality?
Maximized driving performance and quick charging time through high-density battery pack and fast charging technology and applicable to various vehicle types!
Discover more about Hyundai Motor Group’s EV platform ‘E-GMP’!
Symptoms like intermittent starting and key recognition errors signal potential problems with your Mercedes’ EIS. Use diagnostic steps like error code checks and spare key tests. Professional diagnosis and solutions like EIS replacement ensure safe driving. Consult a qualified technician for accurate diagnosis and repair.
In this presentation, we have discussed a very important feature of BMW X5 cars… the Comfort Access. Things that can significantly limit its functionality. And things that you can try to restore the functionality of such a convenient feature of your vehicle.
𝘼𝙣𝙩𝙞𝙦𝙪𝙚 𝙋𝙡𝙖𝙨𝙩𝙞𝙘 𝙏𝙧𝙖𝙙𝙚𝙧𝙨 𝙞𝙨 𝙫𝙚𝙧𝙮 𝙛𝙖𝙢𝙤𝙪𝙨 𝙛𝙤𝙧 𝙢𝙖𝙣𝙪𝙛𝙖𝙘𝙩𝙪𝙧𝙞𝙣𝙜 𝙩𝙝𝙚𝙞𝙧 𝙥𝙧𝙤𝙙𝙪𝙘𝙩𝙨. 𝙒𝙚 𝙝𝙖𝙫𝙚 𝙖𝙡𝙡 𝙩𝙝𝙚 𝙥𝙡𝙖𝙨𝙩𝙞𝙘 𝙜𝙧𝙖𝙣𝙪𝙡𝙚𝙨 𝙪𝙨𝙚𝙙 𝙞𝙣 𝙖𝙪𝙩𝙤𝙢𝙤𝙩𝙞𝙫𝙚 𝙖𝙣𝙙 𝙖𝙪𝙩𝙤 𝙥𝙖𝙧𝙩𝙨 𝙖𝙣𝙙 𝙖𝙡𝙡 𝙩𝙝𝙚 𝙛𝙖𝙢𝙤𝙪𝙨 𝙘𝙤𝙢𝙥𝙖𝙣𝙞𝙚𝙨 𝙗𝙪𝙮 𝙩𝙝𝙚 𝙜𝙧𝙖𝙣𝙪𝙡𝙚𝙨 𝙛𝙧𝙤𝙢 𝙪𝙨.
Over the 10 years, we have gained a strong foothold in the market due to our range's high quality, competitive prices, and time-lined delivery schedules.
The Future of Autonomous Vehicles | civilthings.com | Detailed informationgettygaming1
civilthings.com Present Autonomous vehicles, also known as self-driving cars, represent a groundbreaking advancement in transportation technology. These vehicles utilize sophisticated sensors, advanced software, and machine learning algorithms to navigate roads and transport passengers without human intervention. Major companies in the autonomous vehicle industry are investing heavily in the development and testing of these innovative machines, aiming to enhance safety, efficiency, and convenience on the roads.
The autonomous vehicle market is rapidly expanding, driven by technological progress and increasing consumer interest. With the advent of autonomous vehicle technology, the future of transportation promises significant changes, including reduced traffic accidents and lower emissions. However, the widespread adoption of autonomous vehicles faces challenges, such as regulatory hurdles, safety concerns, and public acceptance.
Autonomous vehicle regulations and legislation are evolving to address these issues, ensuring that the integration of self-driving cars into everyday life is smooth and secure. As the industry grows, news and trends related to autonomous vehicles continue to capture global attention. From the development of cutting-edge sensors to advancements in autonomous vehicle software, this sector is poised to revolutionize how we think about mobility.
Stay informed about the latest in autonomous vehicle technology, industry developments, and market trends to understand the profound impact these vehicles will have on our future.
The Future of Autonomous Vehicles | civilthings.com | Detailed information
What One Consumer's Car Buying Process Reveals
1. It's no surprise that consumers turn to digital—
especially mobile—as they shop for a car. But
thanks to new data from Luth Research, we can
see exactly how (and how much) digital shapes
the auto customer journey. Check out the 900-plus
digital interactions one consumer had leading up
to her lease.
Written by
Lisa Gevelber
Published
March 2016
Topics
Automotive, Mobile,
Search
What One Consumer’s Car-
Buying Process Reveals About
Auto Marketing Opportunities
2. thinkwithgoogle.com 2
uto marketers know that the average research timeline for a
new car purchase can span months. Within that time, countless
intent-driven micro-moments occur when consumers turn to
their devices to answer a question or to address a need. Whether it's
a question about which car is the safest, which will fit a family of five
with all their gear, or what the lowest monthly payment can be, these
intent-driven moments are often Google Searches; and how auto brands
respond in these micro-moments shape car buyers' decisions.
But what exactly happens during those months of research? What types
of exploration do consumers conduct? What do actual micro-moments
look like?
Through new clickstream data provided by Luth Research's opt-in panel
(illustrating the order and pages a user visited), we are now able to
answer those questions by analyzing the searches, clicks, website visits,
and video views that make up one individual's path to purchase.1
The
result is a granular view of how the key auto shopping moments play out
in one consumer's car-buying process.
Meet Stacy
Stacy is a 32-year-old mother of two. At the time of her search, she drove
a mid-size SUV that fit her family of four. But with a third child on the way,
she needed a new car that would fit three car seats, and so she had to
decide between leasing a larger SUV or going with a minivan.
A
3. thinkwithgoogle.com 3
A Detailed Look at Stacy's Car-Buying Journey
During the three-month period leading up to her decision to lease a
car, Stacy's research included over 900 digital interactions where she
intentionally sought out information related to an auto lease or purchase.
71% of Stacy's digital interactions occurred on
mobile.
These interactions—which took the form of searches, visits, video views,
and clicks—were on Google, YouTube, manufacturer websites, dealer
websites, and review websites.
In those which-car-is-best, is-it-right-for-me, can-I-afford-it, where-
should-I-buy-it, and am-I-getting-a-deal moments, Stacy turned to
Google Search. Throughout the course of her research, Stacy conducted
139 Google Searches. Those are 139 instances where she intentionally
sought out information, presenting 139 opportunities for auto marketers
to meet her there with relevant and useful content that could shape her
decision.
Here we walk through what those micro-moments looked like for Stacy,
with examples of her actual mobile search paths and resulting actions.
Interactions defined
as searches, website
visits, video views, and
clicks. “Brands explored”
included at least five
interactions; “brands
considered” included
at least 20 interactions,
and “brands decided
between” included at
least 100 interactions.
4. thinkwithgoogle.com 4
Stacy's which-car-is-best moments
Six out of 10 car shoppers enter the market unsure of which car to buy.2
Stacy started out focusing on family friendliness and safety, which led her
to consider several brands and models.
Stacy's is-it-right-for-me moments
As shoppers start to weigh practical considerations (like seating capacity
and number of airbags, for instance), they start to determine their
checklist of important features. Stacy's checklist included fitting three car
seats and a sliding middle row.
5. thinkwithgoogle.com 5
Stacy's can-I-afford-it moments
As shoppers narrow down their options, cost consideration comes into
play. Stacy explored pricing and payment options that were right for her,
including: price points less than $30,000, comparisons of leasing vs. buying,
lease exchange programs, and the trade-in value of her current SUV.
Stacy's where-should-I-buy-it moments
Though much of the car-buying process has moved online, the visit to
a dealership remains a crucial step for many car buyers. In fact, search
interest for "car dealerships near me" has doubled in the past year.3
As
Stacy explored nearby dealerships, she also considered local inventory,
deals, and specials.
6. thinkwithgoogle.com 6
Stacy's am-I-getting-a-deal moments
Though many am-I-getting-a-deal moments take place at the dealership,
Stacy spent time researching deals both on the lot and off. She
researched lease money factors, read about how she might forgo a dealer
altogether, and crowdsourced actual prices paid for different brands and
models so that she could show up prepared.
The Implications for Auto Marketing
Ultimately Stacy leased an SUV that met the criteria she was searching
for in her micro-moments. In her own words: "My most important criteria
were number of seats and cargo space to fit my whole family and all our
gear."
While Stacy is just one person, she is one of many auto shoppers looking
to find the answers to their questions in micro-moments. Each of her
139 Google Searches, and the hundreds of interactions that followed,
represent a series of opportunities for auto marketers to be there and to
be useful.
7. thinkwithgoogle.com 7
As a starting point for your brand, think about how you're meeting
potential car buyers like Stacy across the key auto shopping moments.
Is your brand there? With the majority of the car-shopping process
moving online, and increasingly on mobile, it's crucial that you be there
when and where people are looking. Does your media plan make it easy
for someone like Stacy to find answers, especially in search?
Is your brand useful? Beyond just being there, consider how useful your
brand is. Does your brand answer the questions Stacy had about safety,
seating capacity, and price? Do you make it easy to compare across
models and competitor brands? And most importantly, since the majority
of Stacy's research happened on mobile, are those answers optimized for
a mobile experience?
Are you holding your brand accountable for connecting in these
moments? Make sure you're measuring your brand's share of these
key moments. Are you incorporating all of the potential outcomes from
mobile research—online and offline—into your attribution model? Are you
accounting for the impact that mobile has on sales? Have you tested the
impact of increasing mobile budgets in order to quantify the lift in sales?
For a more comprehensive look at the consumer trends behind the auto
shopping moments, check out "The 5 Auto Shopping Moments Every
Brand Must Own."
Sources
1 Methodology: Google partnered with Luth Research. Luth analyzed the digital activity of
its opt-in panel participants. This article details the cross-device clickstream data of one
individual named Stacy over a period of three months.
2 Automotive Shopper Path to Purchase, Millward Brown Digital and Polk, September 2015.
3 Google internal data, U.S., September 2015.