Implementing a Social Learning Platform from the Ground Up
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Implementing a Social Learning Platform from the Ground Up
- 3. Johnny Bunko
- 4. DISCLAIMER
- 5. Don’t believe the title
- 6. ing” is learn or k “W
- 7. “Social Learning works only when embedded in the context of work and life.”
- 9. ThoughtWorks
- 11. Business Case Technology Change Management Structure Community Management
- 12. Business Case
- 13. 1800 people, 23 offices
- 14. “I’m glad we’re all agreed then.” “Ah...” “I’m glad we’re all agreed then.” “Ah...” Tacit Knowledge
- 15. Lotus Notes File servers Mailing Lists Thoughtpedia Google Sites Fragmented Knowledge Base
- 16. Your problems will be different
- 17. User research to build your case
- 22. “Conversations in the same context as content” “ one-stop-shop for work” “ Collective Knowledge over temporal emails” “ camaraderie at work” “Overcome filter failure”
- 23. What is broken in the way your company learns? (PS: Don’t reverse engineer this answer)
- 25. Business Case Technology Change Management Structure Community Management
- 26. Technology
- 27. It’s a story of tradeoffs
- 28. Open Source Proprietary Vendor Extensible Dependent Self Hosted SaaS Desktop Only Mobile Capable Single Multiple Paradigm Paradigms
- 29. Open Source Proprietary Vendor Extensible Dependent Self Hosted SaaS Desktop Only Mobile Capable Single Multiple Paradigm Paradigms
- 30. Needs first, Technology next
- 32. Business Case Technology Change Management Structure Community Management
- 33. Structure
- 34. One community? OR patchwork of communities?
- 35. The walled gardens phenomena
- 36. The middle path
- 40. Context demo
- 41. old Jarche Credit: Har “The whole becomes greater than the sum of the parts, and knowing who to call becomes more important than having the right answer.”
- 42. “Everyone in your company is not a social media geek.”
- 43. Demo of the platform’s current structure.
- 44. Tips for structure: •Start with the simplest possible structure •Resist complexity - fight this hard •Monitor contributions and emergent structure regularly •Rework structure after the fact
- 46. Who will your champions be?
- 47. Chief Scientist How will leaders drive contribution?
- 48. Which groups will be key to uptake?
- 49. Business Case Technology Change Management Structure Community Management
- 51. Credit: Mark Oel hert “People’s time is a zero sum game.” - Mark Oelhert
- 52. “If ‘social’ doesn’t make life easier, then no one cares!”
- 54. Work with existing user behaviours
- 55. Get leaders bought in early
- 56. Seek help from key influencers
- 57. Provide ‘Help’ in Context
- 58. . . Listen and respond to feedback
- 59. Business Case Technology Change Management Structure Community Management
- 62. Community manager responsibilities •User education and onboarding •Monitor platform, look for trends •Surface content, connect users •Consult with the business •Interface with leadership •Evolve platform over time and.... •Generally help people!
- 63. sahan a 2802 @nikhilrn @
- 65. Top 3 users on the platform?
- 66. Top 3 users on the platform?
- 67. Business Case Technology Change Management Structure Community Management