1. WELCOME

2. I would like to thank “Frankfinn Institute of Air
Hostess Training” to give me this opportunity.
And also thank Hospitality Trainer Mr. Arun
Karumbaya for the tremendous support and
encouragement he has shown to all of us to do
this project.

4. The Oberoi Group, founded in 1934, now employs
about 12,000 people
worldwide and owns and manages about thirty hotels
and five luxury
cruisers. Oberoi Amarvilas, Agra, ranks amongst the
Top 10 Hotel
Spas Asia-Pacific, Africa, and the Middle East of the
Travel + Leisure
magazine., and also Rank 3rd in Best Hotels in Asia in
2007.
Other activities include airline catering, management
of restaurants
and airport bars, travel and tour services, car rental,
project management and corporate air charters. The
Group has a number
of hotels worldwide, latest hotel additions being in
Singapore,
Saudi Arabia, Sri Lanka, Nepal, Egypt and Africa.

5. Rai Bahadur Mohan Singh Oberoi (August 15, 1898 — May 3,
2002)
was a renowned Indian hotelier, widely regarded as the father
of 20th century India's hotel business, was the founder
Chairman
of Oberoi Hotels & Resorts, India's second-largest hotel
company,
with 35 luxury hotels in India, Sri Lanka, Nepal, Egypt,
Australia and Hungary.
A centenarian, he is acknowledged for putting the Indian
hoteliering on the global map by successfully establishing
noted hotel brands like Oberoi and Trident worldwide.
he was revered in his later years as a far-ranging visionary
who provided a modern structural model for South Asia's
tourism
and hospitality services industry.
He was awarded the one of India's highest civilian awards the
Padma Bhushan in 2001

6. The Oberoi Group Hotels in India
• The Oberoi, Amarvilas, Agra
• The Oberoi, Bangalore
• The Oberoi, New Delhi
• The Oberoi Rajvilas, Jaipur
• The Oberoi Grand, Kolkata
• The Oberoi, Mumbai
• The Oberoi Cecil, Shimla
• The Oberoi Udaivilas, Udaipur
• Oberoi Maidens Hotel, Delhi
• Clarkes Hotel Shimla
• Oberoi Vrinda Luxury House Boat

8. Introduction
The Oberoi, Mumbai, is located in the middle of the financial zone
of this bustling metropolis, which is the financial and film making
capital of India (formerly known as Bombay). This luxury hotel,
with its grand façade and well appointed rooms, has won several
awards and recognition, including a place on Conde Nast's gold
List.
It has been ranked amongst the best hotels in the world by
Asiamoney magazine and Travel + Leisure.
Basic Data
Name: The Oberoi, Mumbai
Category: 5 star delux
Contact Location: Nariman Point, Mumbai
400 021, India.
Number of rooms: 333 spacious rooms,
including 11 executive
suites, 6 deluxe suites and 4 presidential
suites.

9. •Health club
•24-hour front desk
•On-site medical assistance available
•Restaurant(s) in hotel
•Wireless (high-speed) Internet access
•Bar/lounge
•Massage - spa treatment room(s)
•Air-conditioned public areas
•Multiple small meeting rooms
•Currency exchange
•Parking (free)
•Fitness facilities
•Parking (valet)
•Internet access in public areas - high speed
•Porter/bellhop
•Internet access - wireless
•Room service
•Number of rooms: 287
•Safe-deposit box - front desk
•Laundry facilities
•Number of restaurants 3
•Medical assistance available
•24-hour business center
•Audio-visual equipment
•Security guard
•Banquet facilities
•Shoe shine
•Swimming pool - outdoor
•Shopping on site
•Concierge desk
•On-site car rental
•Multiple conference/meeting rooms
•Fax machine
•Dry cleaning/laundry service
•Photocopy machines
•Elevator/lift
•Spa services on site
•Express check- in
•Suitable for children
•Gift shops or newsstand
•Swimming pool
•Hair salon

11. Refined in design detail and meticulously appointed, the guest
rooms and suites are luxurious havens of contemporary
elegance.
Newly renovated 73 suites and 214 rooms are luxuriously
furnished and feature the latest technology with a focus on
comfort and convenience.
All rooms feature dark oak wood floor, deep walnut furniture,
leather clad headboard in pale ivory, hand tufted rug and
brilliant colours of the specially commissioned oil paintings.
An iPod docking station, a High Definition Media Interface
(HDMI) hub in the writing desk to connect electronic devices
to the large television and WiFi are some of the technology
features in each room.

17. The Oberoi,
Bangalore
Introduction
Located in the heart of downtown Bangalore, The Oberoi, Bangalore is
one of the premier 5 star hotels in India. It has won several awards,
including The Executive choice Award from Asiamoney Magazine,
two for Best Kept Garden And Buildings (1998, 2000) from Bangalore
Urban Arts commission; apart from a Certificate of Achievement
from Green Globe Travel and Tourism Council.
Health Facilities
For leisure and fitness, SMS Hotel Jaipur offers fully equipped
gymnasium for workouts. The cool waters of the pool can be enjoyed
for relaxation or passing away the time. you can also avail of the
sports facilities available at the hotel.

19. The Oberoi Udaivilas
Introduction
Nestled amidst the picturesque Himalayan ranges, the erstwhile
British hill station of Shimla, Himachal Pradesh, is a tourist's
paradise. The Clarke's Hotel, maintained by the Oberoi Group of
Hotels and Resorts, is a quiet, cozy tourist resort set amidst
the splendor of the Himalayan town. Built in 1898, this is one
of the oldest hotels in Shimla, if not India. Overlooking Shimla's
heart, The Mall, this is a charming, quaint getaway for those who
wish to experience the charms of the bygone British era in India.

20. Basic Data
Name: The Oberoi Udaivilas
Category: 5 star
Location: Haridasji Ki Magri, Udaipur - 313001, Rajasthan, India.
Number of rooms: 86, including 63 deluxe rooms, 19 superior rooms, 3 luxury
suites and the luxurious Kohinoor suite.

22. The Oberoi Rajvilas
Introduction
The Oberoi Rajvilas at Jaipur overlooks the colorful and vibrant
"pink city". The magnificent fort setting, together with 32 acres
of gardens landscaped in the style favored by Rajasthani royalty,
take you back to the days of the Rajput warriors and princesses.
The Oberoi Rajvilas has won many awards and recognitions,
and has been declared the 3rd best value hotel in Asia by the
Travel + Leisure 2005 polls, and an Editors' Choice Award from
Harpers.
Basic Data
Name The Oberoi Rajvilas, Jaipur
Location Goner Road, Jaipur
Category 5 star
Number of Rooms 54

23. The Oberoi Maidens Hotel
Introduction
Built in 1900, The Oberoi Maidens Hotel is famed for its elegant,
colonial era façade and quiet, private rooms. Situated close to
the Delhi University campus, as well as the busy Chandni Chowk market,
the Oberoi Maidens is a good option for tourists who wish to
explore the sights and sounds of Delhi.
Basic Data
State New Delhi
City New Delhi
Category 5 Star
Location 7 Sham Nath Marg, New Delhi - 110054, India.
Group Oberoi Group of Hotels

25. The Oberoi
Grand
Introduction
The Oberoi Grand stands on the historic Chowringee
crossing of Job Charnock's Kolkata. It is over 125 years
old, and one of the oldest luxury hotels in India. It
has been declared the 'Best Business Hotel in Asia' by
International Business Asia, a subsidiary of CNBC.
The tourism department of West Bengal, India, also
awarded it the 'Best Hotel in the 5 star Category in
Eastern India' prize.
Facilities
The Oberoi Grand, Kolkata, caters to those who wish to hold business
conferences. The conference room has a fax machine, PCs with Internet,
and the hotel provides secretarial service. The large ballroom seats
up to 800 people and can be used for conferences or get togethers.

26. Basic Data
Name: The Oberoi Grand
Category: 5 star
Contact Location: 15, Jawaharlal Nehru Marg, Kolkata, India.
Number of rooms: Total 216 well appointed rooms. 130 superior
rooms, 36 premium rooms, 41deluxe rooms, 3 suites each in junior,
deluxe and executive categories

28. The Oberoi Cecil, Shimla.
Introduction
Located in the picturesque hill capital of Himachal
Pradesh, The Oberoi Cecil is a remnant of the days of
British rule over India. Its 120-year-old façade,
wooden floors, Victorian era furniture and old
fashioned fireplaces transport you to the bygone times
when Shimla was the summer station of the British.
The mighty Himalayan ranges provide an apt
backdrop to this cozy, yet majestic, hotel.
Basic Data
Name: The Oberoi Cecil, Shimla.
Category: 5 star
Contact Location: Chaura Maidan, Shimla 171 0001. Himachal Pradesh

30. The Oberoi
Vrinda Luxury houseboat
Introduction
The Oberoi Luxury Houseboat Vrinda is a floating luxury hotel for
tourists who wish to tour the entrancing backwaters of Kerala.
The Motor Boat gently floats through the canals and backwaters
of God's Own Country as you relax on the decks with a camera.
Health Facilities
For leisure and fitness, Ushakirn Palace Gwalior features the Jiva Spa
where you can get both traditional Ayurvedic and more modern Western
Spa Treatments and Therapies. Enjoy a dip in the cool blue waters of the
pool to forget all get over from tiredness. Enjoy billiards, chess and
backgammon at the hotel premises. The library at the hotel is well stocked
with books of various topics and is an interesting companion on your
vacations. Visit the souvenir shop where you can get something of interest or use.

31. Basic Data
Name: The Oberoi Vrinda Luxury houseboat
Category: 5 star
Contact Location: C-46/452 (II), Bristow Road,
Willingdon Islands, Cochin-682003, Kerala, India.
Number of cabins: 8 at lower deck level

33. J. Willard Marriott, who had relocated with his business partner Hugh Colton and his wife
Alice from Utah to Washington, D.C., started the company in 1927, when he operated a
curbside food stand selling A&W Root Beer in the Columbia Heights neighborhood of
Washington at 14th Street and Park Road NW. He would later rename the food stand The
Hot Shoppe, adding Mexican food items to the menu.[2][3] Marriott's business expanded to
Baltimore, Maryland, in 1934, shortly after which the company started its food services
division. During the Second World War, the business expanded to include the management
of food services in defense plants and government buildings, such as the U.S. Treasury.
Then in the 1950s, Hot Shoppes, Inc. started providing food services to public schools and
to Children's Hospital in 1955, a contract which they held for 35 years.
Marriott's restaurant chain grew, and the company went public in 1953. In 1957, he
expanded his business to hotels, opening the first Marriott hotel—actually a motel, the
Twin Bridges Motor Hotel—in Arlington County, Virginia. The company became Marriott,
Inc., in 1967. Two large chains were added to the group, the Big Boy family restaurants in
1967 and Roy Rogers Family Restaurants in 1968.
Over the years, Marriott's company interests expanded. Continuing with food services,
Marriott eventually invented airline in-flight food service. This segment of their enterprise
continues to be a large part of their business, providing food services to many major
airlines. Ultimately, Hot Shoppes, Inc. changed its name, becoming the Marriott
Corporation in 1967. [4

34. In 1976, Marriott opened two theme parks called Marriott's Great America in California and
Illinois. The parks had replicas of the first Hot Shoppes. Both parks were sold in the mid-
1980s. In 1980, the company purchased the Howard Johnson's restaurant chain and
acquired Host International in 1982. By 1984, Marriott had formed a vacation time-share
division, now called Marriott Vacation Club International, and a senior-living division.
The Marriott Corporation ended its existence as a single company in 1993, when it was split
into two separate entities: 1) Marriott International Corporation, which operated the hotel
and lodging aspect of the business and Marriott Vacation Club International, and 2) Host
Marriott Corporation, the new name for the original Marriott Corporation and operating
the Marriott Food Services Management. The last Hot Shoppes restaurant, located in the
Marlow Heights Shopping Center, closed on December 2, 1999.

41. FIT
FFIT
GROUPS

44.  Fidelio includes the various types of reservation. Eg:
Individual, company, group, airlines, travel agents, etc.
 Waitlist reservations are done.
 Availabilities are displayed by room types.
 Manual and automatic rate assignment.
 Ability to form a standard confirmation letter and
automatic printing of the same.

45.  Automatic transfer of charges to another room or
account.
 Other aspects of reservation such as search of guest by
membership code by corporate ID, etc,.
 Multiple reservation for the same guest.
 Creates multiple traces for a guest
 Ability to print messages in multiple languages.

46. Fidelio Hotel Management System is an integrated system.
Features of Fidelio:
 It is an eco friendly as it reduces paper.
 Eliminates filling and storage cost.
 Hotels connected with this system will be seen by potential
bookers around the world 24hours a day.
 Can offer negotiated rates that are only visible to corporate
customers normal public rates will be available
to everyone automatically.

47.  Offers connectivity to all Global Distribution
Systems (GDS), with a private label service if
required.
 Reservation can be delivered by Fax, E-mail and an
interference is also provided so that the
reservations detail sent from Fidelio do not have to
be entered manually.
 The 2-way Interface will be able to update what
rates and rooms customer wants available in this
system automatically from Front Office.

48. INTERNET
CONNECTION(WIFI
ENABLED)
HAND DRYER
SPLIT AC 3TONN LCD 32 INCH TV

49. www.oberoihotels.com
www.wikipedia.com