The document discusses challenges for human resources (HR) in the services industry given emerging workforce trends. It notes that many jobs are being replaced by automation and machines, including low-skilled office jobs. By 2020, over a third of core skill sets will require skills not currently important. The workforce will include four generations working together and people working with machines. This shifts the role of HR to include branding, using technology and data analytics, developing strategic skills, and facilitating interactions to engage and retain employees as organizations move from hierarchies to empowered teams. The challenges for HR include hiring, onboarding, engagement, retention and managing this new global, virtual workforce.

1. © Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
Challenges for HR in Services
Industry
Guest Lecture
by
Surya Prakash Mohapatra
at
SrustiAcademyofManagement,Bhubaneswar
4th July2016

2. © Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
Before we take a look at
Challenges for HR, let’s look at
what is happening to Workand
Workforcetoday?

3. © Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
Before the Automobile Industry
revolution started, how were
people commuting?

5. © Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
What happened after the
Automobile Industry revolution?

7. © Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
Passengers themselves became
Drivers….

8. © Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
How would people commute
in Future?

9. Driverless Cars

10. © Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
Driving Will Disappear…..

11. © Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
What would happen to WORK?
Will Work Disappear?

12. © Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
Technology is slowly replacing human
beings at the workplace. Many of the
transactional, low skilled jobs like office
secretary, accountants, teller clerks, call
center agents, translators, interpreters
etc. have already been taken away by
machines. Now many of the white collar
and blue collars jobs are under threat.
According to a study, Automation will
displace 22.7 million US jobs by 2025.

13. © Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
What would happen to
WORKFORCE?

14. Emerging Workforce Trends
• By 2020, more than a 3rd of the desired core skill sets of most occupations will be skills that are
not yet considered crucial to today
• High unemployment with unfilled jobs…Rising productivity with stagnant wages..Economic
recovery with declining upward mobility
• The make-up of the workforce will keep changing. Four Generations will work together by 2020
• Man and Machines will work together at the workplace
• Shifting Workforce Demographics- Workforce will be global, virtual and mobile spread across
countries and cultures
• Organization Structures are Changing- Hierarchical Structures of the past are breaking down
Self Empowered Teams are Emerging

15. HR Trends 2020
Prediction 1: In-house HR will downsize and outsourcing will increase.
Prediction 2: Strategic thinking will become in-house HR’s new core competence.
Prediction 3: The pendulum will swing back to the specialist.
Prediction 4: HR will use analytics to augment its value to the Org.
Prediction 5: Technology will transform HR Function
Prediction 6: HR will leverage Social Media significantly
Prediction 6: HR will need to become more like Marketing.

16. Challenges for HR
• Hiring Right
• On-boarding Process
• Employee Attrition
• Engaging with long tenured employees
• Retaining Talent
• Engaging with Employees

17. Changing Role of HR
• Brand Ambassador for the Organization
• Technology Expert
• Design Thinking Experts
• Strategist for the Organization
• Delivering Training to Facilitating Interactions
• Managing the new age workforce
• Big Data Expert

18. HR is about….
Right Tool-set
Right Skill-set
Right Mind-set

19. • Surya P Mohapatra
• suryapm69@gmail.com
• Twitter: pmsurya
Thank You