Swapan's Resume of 2017 Aug

1. 123
Swapan Kumar Chattopadhyay
Top Level Assignment- IT Projects Management
An effective leader with expertise in setting-up objectives, designing & streamlining
business processes and executing work to improve productivity & reduce cost.
Swapan.chattopadhyay@in.ibm.com +91 9831131369
Swapanchat63@gmail.com
Profile Summary
• A strategic professional with nearly 26 years of insightful experience in managing IT Project Marketing, Consulting, Practice
Building and Delivery Management for many technologies across various geographies while meeting business goals involving
Budgets/ROI/SLAs & organizational compliances in dynamic & globally expanding MNC environment
• Managing large & complex migration project from Sun Solaris to LINUX Cloud Infrastructure for APMM (A.P. Moller Maersk)
• Driving the automation program in one of the large project, which will take the delivery to the next level
• Excellence in leading all IT projects through aggressive project governance processes; developing relationships with
business stakeholders and leadership teams across geographies & departments; presented changes, issues, risks &
contingency plans
• Liaising with top management for evolving strategic vision, driving change, infusing new ideas and taking enterprise system
performance and productivity to the next level
• Resourceful in mapping business processes, devising reengineering plan, steering transformation of organizational
practices with focus on leveraging IT as a strategic tool and assessing the impact of the interventions through regular audits
• Proficient in building, training & mentoring high-performing teams for consistent delivery of project KPIs
• A strategist & implementer with recognized proficiency in spearheading business to accomplish corporate goals
successfully
Education
Post Graduate Diploma in Computer Applications from Regional Computer Center, Jadavpur University, Kolkata in 1989
M.Sc. in Applied Mathematics (Operations Research) from Jadavpur University, Kolkata in 1988
Certifications:
Completed Executive Leadership Certificate course from Cornell University in 2014
PMP Certified in 2010
Area of Excellence
Soft Skills
Personal Details
Languages Known: English, Hindi and
Bengali
Address : 5/7, Paschim Putiary , Kolkata,
700041
Strategic Planning
Delivery Management
IT Program Management
P&L Management
Client Relationship Management
Cost & Budget Management
Team Management
Business Growth
MIS Reporting
Career Timeline
Team Player Problem Solver Analytical
Collaborator Communicator Innovator

2. Work Experience
Since Sep’98
IBM India, Kolkata
Growth Path:
Sep’98- Sep’02: Sr Consultant- PwCC
Sep’02- Aug’07: Project Manager
Aug’07–Mar’14: Practice Lead
Since Feb’14: Program Manager
Key Result Areas:
As Program Manager:
Managed large & complex migration project from Sun Solaris to LINUX Cloud Infrastructure for APMM (A.P. Moller Maersk)
Driving the automation program leveraging cognitive computing , dynamic automation utilities, log analyzer utilities and
code analyzer utilities
Aligning & defining IT strategies as per the organization objectives with strong knowledge of technology & business process
and cross-functional skills
Understandingchangingbusinessrequirementsandimplementingtechnologybasedsolutionstosupportstrategies&operations
Evaluating new technology trends to determine potential value for the company
Harnessing new and existing technology to make better business decisions, improve efficiency and customer satisfaction
Managing project life cycle which includes initial feasibility analysis, conceptual design, implementation, user training and
Hypercare post GO LIVE,
Leading the delivery management focusing on maximizing customer satisfaction, process compliance and software quality;
comprehensive experience in leading teams & multiple projects
Gathering details for clients’ end-to-end business processes, data and strategy, in terms of measurable performance
indicators, such as revenue, cost, customer/partner experience (CPE), risk, compliance, time-to-market, and other key
performance indicators (KPIs)
Developing appropriate technical options based on industry trends and business roadmap/goals
Implementing user-centered design approach that generates possibilities for a system to meet usability and business goals
Directing clients and stakeholders to a shared vision on a roadmap that extends beyond the current funding horizon and
leverages technological advantages to realize the client’s long-term business strategy and provide the expected return on
investment (ROI)
Managing the schedule to incorporate internal and cross-team dependencies, assigns appropriate resources, creates logical work
breakdown structures, identifies critical path elements, processes change requests, and measures progress against the plan
Establishing project governance to facilitate, track, log, and implement decisions
As Practice Lead– Oracle for 4 Industries (Retail & Consumer Product Goods, Travel & Transportation, , Pharma and Life
Sc.):
Worked as Oracle PAL (Practice Area Lead) for Distribution Sector (Retail, Travel & Transportation, Consumer Product
Goods, Pharma and Life Sciences Industries) for around 6 years
Have participated in the sales process Oracle R12 SCM , Oracle Retail , Fusion Apps sales process, and then played the
program manager role in various projects to manage those Oracle SCM, Oracle Retail and Oracle Fusion projects
Supervised a team of over 1100 practitioners across the 6 delivery centers in India for a large portfolio of over 70 complex
Consulting and AMS projects
Managed approx. 50 projects covering around 45 clients spanning the entire globe
Apr’90-Feb’97 Mar’97– Aug’98 Since Sep’98
SareGama
Hindalco IBM India,
Kolkata

3. Managed delivery and profitability for all the projects within the portfolio
Highlights:
Spearheaded large-scale program management including agile, iterative & waterfall project management, enterprise
program governance, risk management, outsourcing/insourcing, and offshore/onshore development models
Built and led high-performing teams (1100 members); enhanced morale, cross group collaboration, staff development and
talent management
Achieved growth of 20% with an improvement in bottom line of 25% through measures such as additional signings, signing
new projects and expanding the delivery in new technology
As Program Manager:
Managed large & complex migration project from existing datacenter to Cloud Data center for Etihad Airways
Managed large & complex migration project from Sun Solaris to LINUX Cloud Infrastructure for APMM (A.P. Moller Maersk)
Driving Automation program in APMM to improve productivity levering the following capabilities/tools
o WATSON’s COGNITIVE capabilities,
o Dynamic Automation utilities
o Log Analyzer utilities
o Code Analyzer utilities
This productivity improvement will lead to reduce cost by servicing more incidences / service requests with less FTE. It
will improve project GP and also improve the quality of service and improve client satisfaction.
Acknowledged for bringing the PSAI (Port of Singapore Authority International) project delivery back on track, improving
client communication, publishing revised project plan, obtaining agreement from PSAI and driving the project plan
Delivered first Oracle Fusion Financial project on Cloud in JD Williams
Worked as a part of the IBM India Leadership Team and the BTLR program in IBM; groomed to take up Executive Leadership
positions in the organization
Visited US, Europe and Asia to meet different clients
Monitored the project financial and explored avenue for change request
As Practice Lead – Oracle for 4 industries (Travel & Transportation, Retail, Consumer Product Goods, Pharma and Life Sc.):
Increased the practice from a 170 practitioner team to over 1100 practitioners practice during a tenure of six years
Successfully developed & enhanced Global delivery capability to deliver industry solution based on Oracle offering
involving:
o Retail solution based on Oracle cross industry solution (eBS, PeopleSOft and Hyperion, Fusion integration) and
vertical solution (Oracle RMS, 360 Commerce Profit Logic)
o eCommerce Solution based on ATG and enDeca development
o Product Life Cycle Management solution based on AGILE and Prodika product offerrings
o Transportation solution based on Oracle Transportation Management development
o SCM management solution based on Demantra, ASCP and Production Scheduling development
o Integration capability of various application based on Fusion Middleware development
Led Systems Integration and Application implementation strategy for Marriott International’s Consolidated Inventory
Programs and Sales Reporting warehouse
Planned & implemented the design, development and AMS of key integration processes between Consolidate Inventory,
twelve legacy and partner systems using wide range of technologies including Siebel, eAI and IBM WebSphere Integration
products suite
Won the Grower Award in 2013 from AP (GP Growth – The Grower who delivers better PTI than the pricing case) for
delivering India and South Asia (ISA) projects with better PTI than the price case in 2013
Added logos involving JD Williams, Air Canada, American Airlines, Schnider, SAKS, Kroger, Collective Brands, Finish Line,
IKEA, IFFCO, FOTL, UniFirst, Neiman Marcus & so on
Worked for new accounts involving SAKS, Lowes, Iron Mountain, Marriott, Hertz, PMI, Kroger, MFF, Carrefour, C1000, Eli
Lilly & Post Holdings
Key Client
Retail Industry: JD Williams, SAKS, Neiman Marcus, Mills Fleet Firm, Kroger, Belk, Finish Line, Collective Brands, Rent a
Center, Viterra, DNC, Qlogic, IKEA, C1000, AVON, PBC, HBC & CTC
Travel and Transportation Industry: Airline, Freight, Logistic and Hospitality industries clients such as APMM, PSA,
American Air Lines, Air Canada, United Airlines, Marriott International , Schneider, Iron Mountain, CMA CGM , Hertz and
Starwood Hotels & Resorts, Carlson
CPG & Life Science Industry: Alticor, IFFCO, Schawk, Post Holding, Eli Lilly (Pharma), Actelion (Pharma) and LifeCell (Pharma)

4. Mar’97– Aug’98
SareGama, Kolkata as Deputy Manager (EDP)
Highlights:
Developed the sales and marketing applications of the entertainment company
Developed IT system across all the offices
Implemented retail sales, receivable and phase-I of copyright projects within the company
Apr’90–Mar’97
Hindalco, Kolkata and Mumbai as System Analyst and Sr. System Analyst
Highlights:
Developed different custom applications for various processes such as (OTC) order to cash, (PTP) procure to pay and (RR)
recruitment to retire
Implemented Oracle GEMMS (manufacturing application – later renamed as OPM) in a manufacturing plant in 1996- 1997
Led the project in three different factories, which catered to 2 different business units the organization
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Annexure (Few recent significant projects) Projects:
Title: Program Manager of Cloud Migration of Etihad Airways
Period: Jan ’17 onwards
Description: Etihad Airways has initiated a program to migrate all their applications running in current
data center to new Cloud data center in Abu Dhabi, Dubai and in Milan (out of region) data
center. IBM has to finish these migration work (106 Applications) within Nov 2017of 2017
and then Etihad will initiate decommission of existing data centers.
Additionally, we are driving a big SOA transformation program in Etihad to align with new
Cloud data center architecture.
Title: Program Manager of Platform Migration of APMM (A.P. Moller Maersk)
Period: Jun’15 to Dec 16
Description: APMM has initiated a program to migrate all their applications from MF and Sun Solaris
environment to Linux based IBM cloud infrastructure. IBM has to finish these migration
work (Application, DB, Middleware, MQ) in various projects within Q1 of 2017 and then
APMM will initiate decommission of existing MF and Sun Solaris servers post hyper-care.
Our team got the Blue Riband award from ML for excellent delivery during one of the
migration project.
Additionally, we are driving a big automation program in APMM to reduce cost, improve
GP and improve quality of service and client satisfaction by implementing automation in
phased manner. We also need to show quantitative improvement month by month and
quarter by quarter from Q4 2016 by improving productivity, clocking less hours and
solving more incidences, service requests and reducing knowledge transfers time. Also we
need to reduce tickets quarter by quarter leveraging other tools such as Log Analyzer and
CAST. All these will lead to reduce cost, improve GP and improve quality of service.
Title: Crit-Sit Manager of PSAI (Port of Singapore Authority International)
Period: Jan’15-Jun’15
Description: PSAI has initiated a Container Terminal Control System to manage the demand
functionality of Terminal management. Project was supposed to GO Live in Sep 2015.
Project was planned to be delivered in four phases (four increments) and already one
phase is delivered and the rest three phases are planned. However PSAI does not see a big
business benefit of this project and they have decided to put the project ON Hold.
Title: Program Manager of JD Williams (JDW) Project
Period: Feb’14-Jan’15
Description: JDW has initiated a new Business Transformation Program:
• New Buying, Merchandising and Supply Chain capability to support a global supply chain
• New web-sites, mobile site, contact center solution for a transformed customer experience
• Personalization capability on the digital channels (web, mobile and contact centers)
• Enable back office for multi-currency, tax and legal compliance