1. “ Did You Mean What You Said?” A Journey Through the Basics of Transactional Analysis Sonya Welch-Moring www.coachingcultures.com
2. Transactional Analysis The Applications DEVELOPED BY ERIC BERNE (1910-1970) GROUPS COMMUNICATION TRANSACTIONS WORKING STYLES EMPOWERMENT GIVING FEEDBACK LEARNING MANAGING CONFLICT INTERACTION USEFUL FOR: - FAMILIES (RELATIONSHIPS) GROUPS (INDIVIDUALS IN GROUPS ORGANISATIONS (SYSTEMS) Sonya Welch-Moring www.coachingcultures.com
3. Transactional Analysis Contracting the 3 P’s PROTECTION PERMISSION POTENCY Procedural Clarity Professional Purpose Purpose for You Personal Interaction Psychological awareness Of your personal growth Sonya Welch-Moring www.coachingcultures.com
4. A way of understanding Communication B ased on a set of Theories that have C lear Models and Techniques with D eep underlying Philosophical Assumptions Transactional Analysis The Assumptions Sonya Welch-Moring www.coachingcultures.com
5. Transactional Analysis The Assumptions People are OK It is their behaviour that is unacceptable People have a life journey That includes growth even though they may not be aware People can make decisions About their behaviour We cannot change other people But we can influence them Sonya Welch-Moring www.coachingcultures.com
7. Transactional Analysis Communication The analysis of interaction between people. It involves an exchange of verbal and non-verbal messages, i.e. stimulus + response. Berne concluded that there are 3 types of transactions + 3 rules of communication: TRANSACTION RULE COMPLEMENTARY The communication continues. CROSSED The communication breaks down and a different response is elicited. ULTERIOR Outcome is determined by the psychological message underneath the communication. Practical Application: Sending & Receiving Communication Sonya Welch-Moring www.coachingcultures.com
8. Transactional Analysis Complementary Transaction I SEND YOU GIVE BACK FROM THE SAME LEVEL Parent Adult Child Child Adult Parent Sonya Welch-Moring www.coachingcultures.com
9. Transactional Analysis Crossed Transaction I SEND YOU GIVE BACK FROM A DIFFERENT LEVEL Parent Adult Child Child Adult Parent Sonya Welch-Moring www.coachingcultures.com
10. Transactional Analysis Ulterior Transaction I SEND I send back 2 messages: 1) Surface message... 2) Underneath message (psychological) Psychological -You are unsure how to give back Parent Adult Child Child Adult Parent Sonya Welch-Moring www.coachingcultures.com
11. Transactional Analysis Life Positions The World Through Different Filters I’M NOT OK - I - YOU’RE OK - U+ I’M OK - I + YOU’RE OK - U- I’M NOT OK - I - YOU’RE NOT OK - U- I’M OK - I + YOU’RE NOT OK - U- PRACTICAL APPLICATION: - GIVING AND RECEIVING FEEDBACK Sonya Welch-Moring www.coachingcultures.com
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13. Transactional Analysis Examples Of Games GOTCHA! Appear Interested; switch conversation so that they appear to be wrong. KICK ME! Yes, I’ll do everything (badly), then get told off! PICKY Find things wrong after you have said how good it was. HARE & TORTOISE Got to get there first: break down under pressure. DEMI-GOD Act as though you are without blame so that others feel guilty about your ‘goodness’. YES, BUT... Act as if you need help and then add, “But”... Sonya Welch-Moring www.coachingcultures.com
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15. Transactional Analysis Strokes for Life Strokes may come in different forms and contexts: verbal and non-verbal. HEARING what we say verbally tone of voice SIGHT facial expressions & gestures written comments (appraisals) TOUCH shaking hands holding/hugging TASTE food and drink AND SMELL incense, smell of tobacoo Sonya Welch-Moring www.coachingcultures.com
16. Transactional Analysis Structuring Time Can help analyse stroking patterns. INTENSE POSITIVE STROKES LITTLE STROKING NO STROKES LOW HIGH INTENSE NEGATIVE STROKES CLOSENESS PSYCHOLOGICAL GAMES WORKING PLAYING Passing time - chat Rituals - ‘the weather’ Sonya Welch-Moring www.coachingcultures.com
