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Professional and Social Communication Skills
- 1. Chapter 7Chapter 7 Professional andProfessional and SocialSocial CommunicationCommunication “Character is the most effective means of persuasion.” – Aristotle
- 2. Character and PersuasionCharacter and Persuasion What is the meaning of character and persuasion? What persuades you? What does protocol mean? What is chain-of-command? Why is it important to show that people matter?
- 3. What can you doWhat can you do to show respect?to show respect? Look people in the eye. Offer a firm handshake. Introduce people. Quit talking when boss or teacher is ready.
- 4. What are tones?What are tones? Aggressive tone My way or the highway Wants to win at all costs Nonassertive tone Doesn’t talk much Backs down Hard to read Assertive tone Direct, but tactful Considers location, timing, intensity, relationships Solves problems
- 5. What are People Skills?What are People Skills? People like you. You know protocol. You respect chain-of- command. You know how to get people to work together.
- 6. What to do when someoneWhat to do when someone enters a conversationenters a conversation Introductions Address people by name. State what you are doing. Introduce others. Make connections. Make people feel included.
- 7. What are ConversationWhat are Conversation Blockers?Blockers? Talking too much Talking too little Interrupting
- 8. How do you offerHow do you offer criticism?criticism? Constructive vs. Destructive Destructive Language You are always late. You mess everything up. You’re lazy. Constructive Language You are missing a lot. You’d help yourself by showing more attention to detail. I know you could show more intensity.
- 9. How to receive criticismHow to receive criticism Maintain composure Listen - let others finish Ask questions
- 10. ABCs of DirectionsABCs of Directions Always Be Clear, Complete & Concise
- 11. Language and DressLanguage and Dress How should you make adjustments?
- 12. Types of LanguageTypes of Language Informal Language For friends Includes slang and inside Standard Language Commonly accepted Used in school and on the job Uses proper grammar and sentence structure Technical Language Used on the job Uses abbreviations and terms
- 13. DressDress Adapt to the occasion. Be as dressed as those around you. Respect your employer. Maintain professionalism. Be neat and well groomed.
- 15. Why?Why? Women spend 85% of consumer $ Older Americans spend more than $600 billion each year 32 million people in the U.S. speak a language other than English Women 85% Seniors $600 billion 32 million non- English
- 16. How to Promote DiversityHow to Promote Diversity Be open-minded Be tolerant Be empathetic
- 17. Recalling the FactsRecalling the Facts What does protocol mean? What telegraphs your mood and attitude? What approach should you take when communicating? What does tact mean and why is important to practice? What elements show that you have “people skills” What are the types of language? How do you determine what you should wear in social and business situations? What does “respecting differences” mean? Look Back on Page 200 of textbook
- 18. VocabularyVocabulary social communication professional communication protocol chain-of-command courtesy tact tone aggressive tone nonassertive tone assertive tone people skills dialogue informal language standard language technical language List on Page 173 of text book