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THE RISE OF ALGORITHMS:
Their Future Impact on Consumer Insight
STEPHEN CANDELMO | SYNAPSIFY, INC. | CEO
RISE OF ALGORITHMS
AGENDA
• Introduction
• Algorithms 101
• Current Uses and Industries
• Marketing and Voice of Customer Insight
• What Does the Future Hold?
• Key Take Aways
• Q&A
RISE OF ALGORITHMS
INTRODUCTION
• CEO and Co-Founder
• CEO and Co-Founder
• Corporate Technology Attorney
• Member of WOMMA Legal Committee
WHAT IS AN
ALGORITHM
SET OF RULES
“IF X, THEN Y”
ALAN TURING
Source: 2012 UC Berkeley
MOORE’S LAW AND
GROWTH OF DATA
Source: Yankee Group
CLOUD COMPUTING:
ACCESS AND AFFORDABILITY
SMARTPHONES: EXPLOSION
SOURCE: FORBES
]
THE RISE OF MACHINESRISE OF MACHINES
]
THE RISE OF MACHINES
CURRENT USES
]
THE RISE OF MACHINES
CURRENT USESSENTIMENT
]
THE RISE OF MACHINES
TAGGINGS
]
THE RISE OF MACHINES
CURRENT USESTOPICS AND ENTITIES
CLUSTERING
]
THE RISE OF MACHINES
CURRENT USESINFLUENCERS
]
THE RISE OF MACHINES
CURRENT USES
THERE IS MORE
TO DISCOVER…
]
THE RISE OF MACHINES
CURRENT USES
]
THE RISE OF MACHINES
CURRENT USES
I SEE ROI IN YOUR FUTURE…
“I INTEND TO LIVE FOREVER,
OR DIE TRYING”
GROUCHO MARX
GROUCHO MARX
CONSUMERS THAT FLOCK
TOGETHER…
GROUCHO MARX
CONSUMERS THAT FLOCK
TOGETHER…
EMOTIONS ARE A RAINBOW
OF COLORS…
GROUCHO MARX
CONSUMERS THAT FLOCK
TOGETHER…
PSYCHOGRAPHICS
GROUCHO MARX
CONSUMERS THAT FLOCK
TOGETHER…QUALITY MATTERS
]
THE RISE OF MACHINES
CURRENT USESMORE ACCURATE MONITORING
MESSAGING AND TARGETING
THE RISE OF MACHINES
CURRENT USESMORE ACCURATE MESSAGING
AND TARGETING
ACTIONABLE RECOMMENDATIONS
THE RISE OF MACHINES
CURRENT USESMORE ACCURATE MESSAGING
AND TARGETING
COLLECTIVE KNOWLEDGE
COLLECTIVE KNOWLEDGE
]
THE RISE OF MACHINES
CURRENT USES
THE RISE OF MACHINES
CURRENT USESHUMAN JUDGMENT ESSENTIAL…WILL ALWAYS BE ABOUT BALANCE…
]
THE RISE OF MACHINES
CURRENT USESHUMAN JUDGMENT ESSENTIAL…
]
THE RISE OF MACHINES
CURRENT USES
TAKE AWAYS
RISE OF ALGORITHMS
TAKE AWAYS
• Algorithms Are All Around Us
• Big Data and Computational Power Driving
Innovation
• Current Uses…Only the Beginning
• The Future is Bright
– More accurate measurement, messaging and consumer
insight
– Predictive outcomes and recommendations
• Human Involvement is Still Essential
THANK YOU!
Stephen Candelmo @scandelmo
scandelmo@gosynapsify.com
www.gosynapsify.com @synapsify

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Synapsify "Rise of Algorithms" Presentation at WOMMnext 2014