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# Sysomos Beyond the Numbers - Boolean Query Lesson 2016

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This presentation goes over lessons in both basic and advanced query writing (boolean queries) for use in Sysomos products. This presentation also goes over some of the new boolean operators available in Sysomos MAP 2.0.

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### Sysomos Beyond the Numbers - Boolean Query Lesson 2016

1. 1. Boolean Queries Andrés de Rojas Enterprise Customer Success Manager @aderojas
2. 2. Housekeeping 2 • Everybody is on mute • Ask questions using the GoToWebinar widget • We’ll answer all questions at the end of the webinar • Feel free to tweet @Sysomos or with the hashtag SysomosBTN
3. 3. Agenda • What’s “boolean”? • Basic Boolean Operators • Advanced Boolean and New Boolean Operators in Sysomos • Questions • Wrap-up and Takeaways 3
4. 4. What is “boolean”? 4 Boolean Algebra, is a way to describe logical relations in the same way that ordinary algebra describes numeric relations. It was introduced in the 1850s, by the mathematician George Boole. The Force was strong with this one…
5. 5. What is “boolean”? 5  A boolean query is a way to combine words and phrases in order to search through large amounts of data ̶ It makes it easier to find what you are looking for ̶ It saves you time since you won’t have to search through irrelevant results  A well written boolean query in Sysomos will help you find the relevant conversations you care about.
6. 6. BASIC BOOLEAN for young padawans 6
7. 7. Boolean Basics: simple queries 7 Simple queries are keywords and phrases – Google-like searches. You can search for just one word You can search for a whole phrase lightsaber “princess leia”
8. 8. Boolean Basics: main operators 8 AND narrows a search by retrieving mentions where all search terms are present. AND OR AND NOT r2d2 AND c3po r2d2 OR c3po r2d2 AND NOT c3po OR expands a search to retrieve mentions containing at least one search term. AND NOT excludes mentions containing an unwanted term. operators must be capitalized
9. 9. Boolean Basics: word variations 9 In order to make sure the search doesn’t miss any relevant results, all word variations must be considered (plural-singular, genre, stem and variations, common misspellings, etc.) and included with the OR operator:  “jedi” OR “jedis”  “prince” OR “princess”  “jabba the hutt” OR “jaba the hutt” OR “jabba the hut” OR “jaba the hut” If there are different words to refer to the same thing, these should be included with the OR operator:  “android” OR “androids” OR “droid” OR “droids” OR “robot” OR “robots”
10. 10. 10 Boolean Tip: prebuilt boolean filters There are a number of different filter sets you can apply to data in MAP (as an AND or AND NOT statement) available in our support portal: https://support.sysomos.com/  Purchase Intent: "I want a" OR "we want a" OR "want to have a" OR "want to buy a“…  Post Purchase: "just purchased"~2 OR "finished buying"~2 OR "recently purchased"~2 …  Common Questions: "Who do I" OR "what do I" OR "where do I" OR "when do I" OR "why do I" …  Customer Service: "Customer Service" OR "Service" OR "cst service"…  Boycott: Boycott OR boycotted OR blacklist OR protest OR protester…
11. 11. 11 Boolean Tip: finding new terms to optimize your query After typing your query, use text analytics features (word cloud, buzzgraph and top hashtags) to find new related terms.
12. 12. ADVANCED BOOLEAN for master jedis 12
13. 13. Advanced Boolean: parentheses Parentheses must be used to indicate nested queries and the order of operation.  (“death star” AND (“weak points” OR “how to destroy” OR “how to infiltrate”)) AND NOT (“big thermal exhaust port” OR “small thermal exhaust port”) Inside a given parentheses, only one kind of operator should be used. (“luke” AND “obi-wan kenobi” OR “leia” AND “han solo”) (“luke” AND “obi-wan kenobi” AND “leia” AND “han solo”) ✗ ✓ Parentheses are used for nesting different operators to formulate a complex query.  “death star” AND (“weak points” OR “how to destroy” OR “how to infiltrate”)
14. 14. Advanced Boolean: proximities Proximities: are used to search for documents that contain query terms near each other. It can be looked at as a way to make the AND statement more specific without the restrictions of using a exact phrase. In order to restrict terms to appear within 5 word distance, append ~5 (between 2 and 20).  “skywalker” AND “vader” (both terms are present anywhere in the document)  “skywalker vader”~5 (both terms are present in the same phrase )  “skywalker vader” (only matches the exact phrase)
15. 15. Advanced Boolean: twitter operators #: searches for tweets mentioning a specific #hashtag:  “#ChewbaccaRocks” from: searches for tweets posted by a specific @handle:  from:Chewbacca to: searches for tweets posted as a reply to a specific @handle:  to:Chewbacca @: searches for tweets mentioning by a specific @handle:  “@Chewbacca” “RT”: although it’s not an operator, added as part of the search term “RT” searches for retweets of content originally posted by a specific @handle:  “RT @Chewbacca” (Chewbacca OR “@Chewbacca”) AND NOT (from:Chewbacca OR “RT Chewbacca”) will return tweets about Chewbacca or mentioning his twitter handle, but removes Chewbacca’s tweets and RT of his content
16. 16. Advanced Boolean: wildcards Wildcard ? The ? symbol is replaced with one character at the location it is used.  For example, if you are unsure of how to spell one word, you can use ? to replace a letter Wildcard * The * symbol is replaced with one or more characters at the location it is used.  For example, if you want to search for a noun and all it’s variations, you can use * after the root of the word. “Boba Fet?” will return “Boba fett”, “boba feta”, “boba fetb”… Stormtroop* will return stormtroop, stormtroops, stormtrooper, stormtroopers… Wildcards allow to track for multiple terms using a short and simple query.