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Professionalism in the Workplace

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Tammy Watson

Professionalism in the Workplace

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Professionalism By Tammy Holcomb & Danieliza Juniis-Johnson EDU 511 Dr. Dietzel 2014
What is Professionalism? • “The conduct, aims, or qualities that characterize or mark a professional person.” -Webster Dictionary
Characteristics of a Professional • Honest • Skilled • Courteous • Reliable • Considerate • Dependable • Cooperative • Committed
Unprofessional Behavior • Arguing in front of customers, clients, and families • Insults, verbal comments, or criticism intended to belittle or berate others • Verbal outbursts • Conduct that can be considered harassment or discrimination • Verbal threats of violence, retribution, or lawsuits • Physical actions or threats towards others
How People Judge Your Professionalism • Your Attitude • Your Demeanor • Your Communication • Your Image • Your Competence • Your Appearance • Your Behavior
Attitude & Demeanor • Smile! • Stand tall • Make eye contact • Greet others with a firm handshake • Be enthusiastic
Communication & Image • Communication:  Handle disagreements with diplomacy  Speak face to face with people  Respect cultural differences  Give good feedback  Listen • Image • Appearance • Sharpen social skills • Positive attitude • Do not point fingers or be irresponsible
Competence, Appearance, Behavior • Competence  Use problem solving to help solve a problem  Remember what people tell you when they help you  Be serious about mistakes made • Appearance  Dress to Impress  Follow dress code for the company/business you work for • Behavior  Be kind  Polite  Considerate

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Professionalism in the Workplace

  • 1. Professionalism By Tammy Holcomb & Danieliza Juniis-Johnson EDU 511 Dr. Dietzel 2014
  • 2. What is Professionalism? • “The conduct, aims, or qualities that characterize or mark a professional person.” -Webster Dictionary
  • 3. Characteristics of a Professional • Honest • Skilled • Courteous • Reliable • Considerate • Dependable • Cooperative • Committed
  • 4. Unprofessional Behavior • Arguing in front of customers, clients, and families • Insults, verbal comments, or criticism intended to belittle or berate others • Verbal outbursts • Conduct that can be considered harassment or discrimination • Verbal threats of violence, retribution, or lawsuits • Physical actions or threats towards others
  • 5. How People Judge Your Professionalism • Your Attitude • Your Demeanor • Your Communication • Your Image • Your Competence • Your Appearance • Your Behavior
  • 6. Attitude & Demeanor • Smile! • Stand tall • Make eye contact • Greet others with a firm handshake • Be enthusiastic
  • 7. Communication & Image • Communication:  Handle disagreements with diplomacy  Speak face to face with people  Respect cultural differences  Give good feedback  Listen • Image • Appearance • Sharpen social skills • Positive attitude • Do not point fingers or be irresponsible
  • 8. Competence, Appearance, Behavior • Competence  Use problem solving to help solve a problem  Remember what people tell you when they help you  Be serious about mistakes made • Appearance  Dress to Impress  Follow dress code for the company/business you work for • Behavior  Be kind  Polite  Considerate