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Social Media:
 Delivering the
Online Experience

                    1
Part I
      How did we get here?
Understanding the “Groundswell”
  Social forces and technology
       What are the risks?


                                  2
Web 2.0... a recap


                     3
Web 2.0 is...
    more interactive
 more user-controlled
more modular (mashups)

   Anyone can publish.
Anyone can communicate.

                          4
5
2004   2005   2006




       2007




                     6
Social Media and Delivering the Online Experience
Social Media and Delivering the Online Experience
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Social Media and Delivering the Online Experience
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Social Media and Delivering the Online Experience
Social Media and Delivering the Online Experience
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Social Media and Delivering the Online Experience
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Social Media and Delivering the Online Experience
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Social Media and Delivering the Online Experience
Social Media and Delivering the Online Experience
Social Media and Delivering the Online Experience
Social Media and Delivering the Online Experience
Social Media and Delivering the Online Experience
Social Media and Delivering the Online Experience
Social Media and Delivering the Online Experience
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Social Media and Delivering the Online Experience
Social Media and Delivering the Online Experience
Social Media and Delivering the Online Experience
Social Media and Delivering the Online Experience
Social Media and Delivering the Online Experience
Social Media and Delivering the Online Experience
Social Media and Delivering the Online Experience
Social Media and Delivering the Online Experience
Social Media and Delivering the Online Experience
Social Media and Delivering the Online Experience
Social Media and Delivering the Online Experience
Social Media and Delivering the Online Experience
Social Media and Delivering the Online Experience

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Social Media and Delivering the Online Experience

  • 1. Social Media: Delivering the Online Experience 1
  • 2. Part I How did we get here? Understanding the “Groundswell” Social forces and technology What are the risks? 2
  • 3. Web 2.0... a recap 3
  • 4. Web 2.0 is... more interactive more user-controlled more modular (mashups) Anyone can publish. Anyone can communicate. 4
  • 5. 5
  • 6. 2004 2005 2006 2007 6