This document summarizes a presentation about addressing challenges facing program management offices (PMOs) through adopting agile program management practices. The presentation discusses how agile program management can help PMOs by embracing scope changes, prioritizing work to meet deadlines, empowering teams to own their commitments, improving communication through daily stand-ups and retrospectives, and engaging teams in risk management. It also notes that integrating the value stream across tools is a missing ingredient, and that connecting tools can eliminate issues caused by a fragmented value stream by providing end-to-end visibility, accountability, and responsiveness.

1. 1
Thursday, June 22, 2017
#5 Leading Challenges Facing PMOs
And how Agile Program Management is
Changing the Game…

2. 2
Agenda & Speakers
• Intros
• Presentation by Brian Mulconrey
• Presentation by Rebecca Dobbin
• Q&A
Ben Lack
cPrime
Moderator
Brian Mulconrey, SPC4,
CSP, CSSBB, PMP, ACP
cPrime
Agile Coach
Rebecca Dobbin
Tasktop
Product Analyst

3. 3
Drive Agile and DevOps success through a
blend of unified software services

4. 4
Do these 5 Challenges sound familiar?
1. “We’re constantly changing scope
and writing change requests!”
2. “Our senior managers are
continually ‘announcing’
impossible deadlines.”
3. “Nobody seems to feel
accountable for these impossible
deadlines.”
4. “Poor communications result in
‘surprises’ late in the life of our
projects.”
5. “We aren’t very good at managing
the real risks that threaten our
programs.”

5. 5
What is Agile Program Management?
Program
Backlog
Product
Backlog

6. 6
#1 – Learning to Love Scope Changes!
Why would we want to “love” scope changes???
“Our highest
priority is to
satisfy the
customer
through early
and continuous
delivery of
valuable
software.” –
Agile Manifesto

7. 7
#1 – Learning to Love Scope Changes!
Empowered Program Level and Team Level Product
Owners…
…Versus Heavyweight and Disruptive “Change Control”
Scope
Changes

8. 8
#2 – Meeting “Impossible” Dates
>>> The Iron Triangle <<<

9. 9
#2 – Meeting “Impossible” Dates by
Prioritizing Scope!
Agile
Triangle
SCOPE
Resources Time

10. 10
#2 – Meeting “Impossible” Dates by
Prioritizing Scope!
Agile
Triangle
SCOPE
Resources Time
Leveraging the Minimum Viable Product (MVP)
Feedback Cycle

11. 11
#3 – Agile Teams “Own” Their Commitments
 Program Release Planning with All Teams (e.g., 3 months)
• Agile Teams Plan & Estimate Together
• Program Leadership is there to resolve conflicts rapidly!

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#3 – Agile Teams “Own” Their Commitments
 Sprint Planning with Team (e.g., every 2 weeks)
• Product Owner brings prioritized backlog to planning meeting.
• Team Estimates work, makes commitment, breaks down tasks.

13. 13
#4 – Agile Teams Communicate Continuously
• Release Planning –
Several teams planning
together to reach program
milestones.
• Scrum of Scrums
Meetings – Meetings to
coordinate among scrum
masters and product
owners of multiple teams.
• The User Story - A reason
to have a conversation.
• Sprint Planning – What
are we going to do this
sprint?

14. 14
#4 – Agile Teams Communicate Continuously
• The Daily Stand-Up –
Sharing your progress
with team.
• The Sprint Review –
Stakeholder
communication and
demo.
• The Retrospective –
What can we do
better? What is
working well?

15. 15
#5 – The ROAM Formula for Engaging Agile
Teams in Risk Management
• Resolved – The teams
agree that the issue
has been resolved.
• Owned – The issue
can’t be resolved in the
meeting but someone
owns the follow up.
• Accepted – Some risks
are just facts and need
to be accepted.
• Mitigated – Teams can
find ways to soften the
impact of a risk.

16. 16
#5 – The ROAM Formula for Engaging Agile
Teams in Risk Management
• Resolved – The teams
agree that the issue
has been resolved.
• Owned – The issue
can’t be resolved in the
meeting but someone
owns the follow up.
• Accepted – Some risks
are just facts and need
to be accepted.
• Mitigated – Teams can
find ways to soften the
impact of a risk.
Leveraging the “Wisdom
of Your Teams” to
identify and manage risk!

17. 17
Agile Program Management
• Establish the Program Level Backlog with
epics and stories
• Identify an Agile Program Management
framework (e.g., SAFe) and train members
of your teams
• Identify program level roles and
responsibilities
• Set a date for a Agile Program Release
Planning Meeting(s) to bring the teams
together to plan their work over the next 10-
13 weeks.

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Agile Program Management
Transforming #5 Challenges into #5
Opportunities
1. Learning to Love Scope Changes
2. Meeting Impossible Dates by
Prioritizing Scope
3. Agile Teams ”Own” Their
Commitments
4. Agile Teams Communicate
Continuously
5. The ROAM Formula for Engaging
Agile Teams in Risk Management

19. © Tasktop 2017
Rebeca Dobbin | 22 June 2017
Value Stream Integration: The Missing Ingredient

20. © Tasktop 2017
About Me
Rebecca Dobbin
Past: Project Manager for Non-Profit Clients
o Biggest Obstacle: Communication barriers between teams
Current: Product Analyst for Tasktop
Tasktop
Connect your tools, your people, and your value stream
Eliminate those communication barriers!
Flow information between distinct purpose-driven tools

21. © Tasktop 2017
Top Challenges
1) Scope Changes
2) Impossible Deadlines
3) Poor Communication
4) Lack of Accountability
5) Poor Risk Management

22. © Tasktop 2017
What do these challenges have in common?
They are caused by a broken, fragmented value stream

23. © Tasktop 2017
Fragmented Value Stream
BusinessValue
Best-of-breed tool chain
RevenueResults

24. © Tasktop 2017
Annual Cost of a Fragmented Tool Chain
Manual (re)work - value lost $9,868,421
Traceability overhead $270,000
Tool upgrades/migrations $1,779,640
Traceability and compliance Exposed
Management Reporting Manual
Visibility Fragmented
Team engagement At Risk
Total costs $11,918,061

25. © Tasktop 2017
Agile Program Management Helps…
But…

26. © Tasktop 2017
What’s the Missing Ingredient?

27. © Tasktop 2017
Value Stream Integration
Connect the disparate activities into
one value stream…
by connecting the tools into a
modular toolchain

28. © Tasktop 2017
Value Stream Integration Connects Your Teams!
Go from this…
... To this!

29. © Tasktop 2017
Fragmented Value Stream
BusinessValue
Best-of-breed tool chain
RevenueResults

30. © Tasktop 2017

31. © Tasktop 2017

32. © Tasktop 2017

33. © Tasktop 2017
Requirements Management
Agile Planning
Test Management ITSM SCM
Build Management
IT Automation
ALM
Project & Portfolio Mgmt
Change / Workflow Mgmt
Issue Tracker
Database Support
Enterprise Modeling
Content Management
Build Management
Test Automation
APM
Code Analysis
Blueprint
IBM Rational DOORS NG
IBM Rational DOORS
IBM Requisite Pro
iRise
Jama
Serena Dimensions RM
CA Agile Central (Rally)
CA Agile Planning
IBM Bluemix
JIRA
LeanKit
Mingle
Pivotal Tracker
ServiceNow Agile
Targetprocess
VersionOne
IBM RTC
HPE ALM Octane
Microsoft TFS
MS VS Team Services (VSO)
Polarion
IBM RQM
HPE QC/ALM
Microsoft Test Manager
Tricentis Tosca
Zephyr for JIRA
SmartBear QAComplete
QASymphony qTest Manager
CA (Clarity) PPM
HPE PPM
Microsoft Project Server
Planview Enterprise
ServiceNow PPM
Borland StarTeam
CA Harvest
IBM Rational ClearQuest
Serena Business Manager
Mozilla Bugzilla
GitHub Issues
GitLab Issues
BMC Remedy
JIRA Service Desk
ServiceNow
Zendesk
Salesforce Service Cloud
Sparx EA
Oracle
MS SQL Server
MySQL
Git
GitHub
BitBucket
Subversion (SVN)
CVS
Perforce
SonarQube
Coverity
AppScan
Veracode
HPE Fortify
uBuild
Ant
Maven
Snap
Grunt
Selenium
HP UFT
Conformiq
Cucumber
Chef
Puppet
Jenkins
Hudson
Ansible
Salt
Atlassian Bamboo
UrbanCode Deploy (uDeploy)
Travis-CI
ThoughtWorks Go
OpenMake
CA Release Automation
XebiaLabs DeployIT
JetBrains TeamCity
Vagrant
Windows Powershell
New Relic
AppDynamics
Dynatrace
Compuware APM
BMC APM
CA APM (Wily)
IBM APM
And more….
Microsoft SharePoint
Supports 360+ tool versions
Built and tested in our
“Integration Factory”
• 3300 API tests in spec
• 500k API tests per day
Security
WhiteHat Sentinel

34. © Tasktop 2017
Business Case for Value Stream Integration
Fragmented Integrated
Manual (re)work - value lost $9,868,421 $0
Traceability overhead $270,000 $11,000
Tool upgrades/migrations $1,779,640 $880,220
Traceability and compliance Exposed Covered
Management Reporting Manual Integrated
Visibility Fragmented Integrated
Team engagement At Risk 22% improved
Total costs $11,918,061 $891,220
Savings/Margin increase (per year) $11,026,841

35. © Tasktop 2017
Top Challenges – Solved!
Scope Changes:
 Value Stream Integration makes you flexible
Impossible Deadlines:
 Value Stream Integration makes you efficient
Poor Communication:
 Value Stream Integration makes you responsive
Lack of Accountability:
 Value Stream Integration makes you accountable
Poor Risk Management:
 Value Stream Integration makes you successful

36. © Tasktop 2017
A Value Stream Approach is Crucial
There is no single tool platform that provides a
silver bullet
Tasktop has the expertise, experience and
technology to ensure success
Will you be the
for your industry?

37. © Tasktop 2017
Any Questions?...