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Atmospheric
Marketing in Action
Martin McDonald
© 2015 Tealium Inc. All rights reserved.
|
1
1
What is
Atmospheric
Marketing?
Data from Everywhere
© 2015 Tealium Inc. All rights reserved.
|
2
2
• Home Computers
• Mobile
• Call Centres
• Point-of-Sale
• Office Computers
• Loyalty Programs
• Credit Bureaus
• iBeacons
• Tablets
• Smart Watches
© 2015 Tealium Inc. All rights reserved.
|
3
3
The History of
Atmospheric
Marketing
Context vs Audience
Infographic: History of Marketing
Traditional Marketing Digital
4
• Occurred as a slow transition, rather than one magical moment
• Digital offers a unique, much more granular ability to track
• Incited a shift from context to user or audience
• In parallel, the focus on core brand message has been lost
Shift of Focus
5
Aug 2011
Sep 2012
Jan 2014
Jan 2015
6
You are
here
How do you
create it?
Atmospheric Marketing
© 2015 Tealium Inc. All rights reserved.
|
8
8
Unified view of visitors in a neutral,
cross-application data platform you own
and control, containing: Combined, clean, normalized, all
in one place, ready for rules,
predictive models and action.
Enrichment data, segmentation
data, other metrics and metadata
All first-party data
© 2015 Tealium Inc. All rights reserved.
|
9
9
Potential
Obstacles
Batch vs Real Time
vs
Slow, Batched, Expensive Process
1
© 2015 Tealium Inc. All rights reserved.
|
111
Potential
Obstacles
Silos
Fragmented Customer View
Siloes Across Departments
1
© 2015 Tealium Inc. All rights reserved.
|
131
Potential
Obstacles
Misaligned Technologies
• Safari
• Ad Blockers
• Safe Harbor
• Google
• Customer Match
• AMP
• Apple Device IDs
• FTC
Change is
Coming
© 2016 Tealium Inc. All rights reserved.
|
141
© 2015 Tealium Inc. All rights reserved.
|
151
© 2015 Tealium Inc. All rights reserved.
|
161
Experience Layer
Data Layer
Application Layer
!
"
# $
%
&
'
(
)* +,
Customer Interactions
Unify All Data
• CONTROL: Standardize and
manage data distribution to vendors
• ACT: Push data and directives in
real-time to any vendor in the
ecosystem
• OWN: Full access and ownership of
data for big data processing
Solution
© 2015 Tealium Inc. All rights reserved.
|
171
Real-time Data Supply Chain
© 2015 Tealium Inc. All rights reserved.
|
181
The Customer Data Platform
Audience CDP Action
Fragmented Customer View
© 2015 Tealium Inc. All rights reserved.
|
191
© 2015 Tealium Inc. All rights reserved.
|
202
Unified
Customer
View
The Best View
First-party, real-time, cross-channel
In Summary
Key Takeaways
© 2015 Tealium Inc. All rights reserved.
|
212
Thank You
Martin McDonald, Manager DACH
martin.mcdonald@tealium.com
© 2015 Tealium Inc. All rights reserved.
|
222

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Atmospheric Marketing in Action

  • 1. Atmospheric Marketing in Action Martin McDonald © 2015 Tealium Inc. All rights reserved. | 1 1
  • 2. What is Atmospheric Marketing? Data from Everywhere © 2015 Tealium Inc. All rights reserved. | 2 2 • Home Computers • Mobile • Call Centres • Point-of-Sale • Office Computers • Loyalty Programs • Credit Bureaus • iBeacons • Tablets • Smart Watches
  • 3. © 2015 Tealium Inc. All rights reserved. | 3 3 The History of Atmospheric Marketing
  • 4. Context vs Audience Infographic: History of Marketing Traditional Marketing Digital 4
  • 5. • Occurred as a slow transition, rather than one magical moment • Digital offers a unique, much more granular ability to track • Incited a shift from context to user or audience • In parallel, the focus on core brand message has been lost Shift of Focus 5
  • 6. Aug 2011 Sep 2012 Jan 2014 Jan 2015 6
  • 8. How do you create it? Atmospheric Marketing © 2015 Tealium Inc. All rights reserved. | 8 8 Unified view of visitors in a neutral, cross-application data platform you own and control, containing: Combined, clean, normalized, all in one place, ready for rules, predictive models and action. Enrichment data, segmentation data, other metrics and metadata All first-party data
  • 9. © 2015 Tealium Inc. All rights reserved. | 9 9 Potential Obstacles Batch vs Real Time vs
  • 11. © 2015 Tealium Inc. All rights reserved. | 111 Potential Obstacles Silos Fragmented Customer View
  • 13. © 2015 Tealium Inc. All rights reserved. | 131 Potential Obstacles Misaligned Technologies
  • 14. • Safari • Ad Blockers • Safe Harbor • Google • Customer Match • AMP • Apple Device IDs • FTC Change is Coming © 2016 Tealium Inc. All rights reserved. | 141
  • 15. © 2015 Tealium Inc. All rights reserved. | 151
  • 16. © 2015 Tealium Inc. All rights reserved. | 161 Experience Layer Data Layer Application Layer ! " # $ % & ' ( )* +, Customer Interactions Unify All Data • CONTROL: Standardize and manage data distribution to vendors • ACT: Push data and directives in real-time to any vendor in the ecosystem • OWN: Full access and ownership of data for big data processing Solution
  • 17. © 2015 Tealium Inc. All rights reserved. | 171 Real-time Data Supply Chain
  • 18. © 2015 Tealium Inc. All rights reserved. | 181 The Customer Data Platform Audience CDP Action
  • 19. Fragmented Customer View © 2015 Tealium Inc. All rights reserved. | 191
  • 20. © 2015 Tealium Inc. All rights reserved. | 202 Unified Customer View The Best View First-party, real-time, cross-channel
  • 21. In Summary Key Takeaways © 2015 Tealium Inc. All rights reserved. | 212
  • 22. Thank You Martin McDonald, Manager DACH martin.mcdonald@tealium.com © 2015 Tealium Inc. All rights reserved. | 222

Editor's Notes

  1. Image suggestion – can we expand the graphic shown? Something to demonstrate an individual both receiving and generating data via numerous channels Voiceover notes - What is it IN THIS CONTEXT?
  2. Image suggestion – something that demonstrates the change in marketing landscape from simply advertising a product to complex digital strategies. Voiceover notes – Where did it come from? Why is it more relevant now? Customers now expect real-time response and situational awareness. To delight them, you must extract very personalised insights out of expanding clouds of dynamic and often unstructured data and use this knowledge to create a user experience with a magical prescience — one that anticipates their wants and needs. Atmospheric marketing allows you to deliver this optimised experience
  3. 400 yrs of context based ads giving way to 10 yrs of audience/behavior ads
  4. The world is complicated; the vendor landscape is complicated.
  5. We apologize again.
  6. No image required but text above arranged Voiceover notes – How do you create it? Its about data, not applications Unified view of visitors in a neutral, cross-application data platform you own and control, containing: All first-party data Enrichment data, segmentation data, other metrics and metadata Combined, clean, normalized, all in one place, ready for rules, predictive models and action.
  7. Image suggestion – do we have a standard image or picture Tealium to demonstrate Batch v Real Time?
  8. Image suggestion – I have pinched an image here I like and overlaid it in an existing slide from J Doan’s presentation. Can we use this?
  9. Image suggestions – as with batch v real time, is there a standard image/picture we use for this message that can be incorporated? Voiceover notes – Aternative heading “Too many profiles”
  10. Image suggestion – an image of tsunami to represent the Tsunami of Data that will be delivered once the IoT gathers pace Voiceover notes – Internet of Things explosion / Tsunami of data / Big Data will only get bigger
  11. We need to change this slide to include data sources on one side, and