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How the Cookie Crumbled
Preparing for a Time without Third-Party Cookies
© 2020 Tealium Inc. All rights reserved.
Chris Slovak
VP, Global Solutions Consulting
Tealium
NICE TO MEET YOU!
© 2020 Tealium Inc. All rights reserved. | 2
TALKING POINTS
● How the third-party cookie crumbled
● What it means for your organization
● How to equip brands to manage the
upcoming changes
● Tools to enable browser independance
● How to best collect, store and activate
your data
● Q&A
© 2020 Tealium Inc. All rights reserved. | 3
© 2018 Tealium Inc. All rights reserved. | 4
© 2016 Tealium Inc. All rights
reserved. | 4
© 2020 Tealium Inc. All rights reserved. | 4
Third-party cookie tracking is
critical to digital
advertising…
“Google said on Tuesday it’s planning to end
support for third-party tracking cookies in
its popular Chrome browser “within two
years,”… The proposed shift is likely to send
tremors across an entire online ad ecosystem
that has long relied on cookies to target and
track advertising.”
Jan 2020
“After years of moving in this direction,
Apple said that all third-party cookies for
cross-site tracking will be blocked by
default in Safari 13.1 for iOS and
macOS.”
March 2020
© 2018 Tealium Inc. All rights reserved. | 5
© 2016 Tealium Inc. All rights
reserved. | 5
© 2020 Tealium Inc. All rights reserved. | 5
Today only FireFox and
Safari have updated their
cookie approach…
21%
Of total browser traffic
Source:
https://gs.statcounter.com/
© 2018 Tealium Inc. All rights reserved. | 6
© 2016 Tealium Inc. All rights
reserved. | 6
© 2020 Tealium Inc. All rights reserved. | 6
But when Google Chrome
transitions from 3rd
Party
Cookies in 2022…
86%
Of total browser traffic
Source:
https://gs.statcounter.com/
© 2018 Tealium Inc. All rights reserved. | 7
© 2016 Tealium Inc. All rights
reserved. | 7
© 2020 Tealium Inc. All rights reserved. | 7
collecting detailed information on user
behavior on social media, search engines,
and their favorite websites in order to
advertise specific products and services.
understand behavior of web and mobile
users using web analytics.
storing stateful data, including authenticated
states, saved shopping cart info, and user
preferences, to enhance customer
experiences.
understanding ROI and return-on-ad-spend
from customers clicking on advertisements
and paid media
Leaving critical digital
advertising and attribution
functionality at risk…
© 2018 Tealium Inc. All rights reserved. | 8
BROWSERS ARE MOVING AWAY FROM
THIRD-PARTY TRACKING
… & LAWS ARE FOLLOWING SUIT
CONSUMER PREFERENCES ARE CHANGING
INDUSTRY CONTEXT
PRIVACY IS EVOLVING
© 2020 Tealium Inc. All rights reserved. | 8
© 2018 Tealium Inc. All rights reserved. | 9
© 2020 Tealium Inc. All rights reserved. | 9
© 2020 Tealium Inc. All rights reserved. | 9
CHANGES IN YOUR CUSTOMER DATA STRATEGY
Regulatory Compliance
Opt-outs stop fundamental data collection and analytics to impact tools for
customer insight and activation.
Third-Party Cookie Deprecation
The ‘go to’ means of data collection and tracking are in some cases fully lost to
marketers.
Ad Blocking, Mobile & Browser Changes
ITP 2.x, IDFA, Google’s same-site cookies, ad blockers, and more have reduced
insight and data fidelity.
Walled Garden Expansion
Advertisers spend where the highest return is, and publishers want to
maximize the yield of their traffic.
© 2018 Tealium Inc. All rights reserved. | 10
© 2016 Tealium Inc. All rights
reserved. | 10
Jake is browsing
through an
advertising
platform and
sees sponsored
content based
on a broad
prospecting
audience he falls
into.
Jake arrives on
site directly. He
is recorded as a
new visitor - the
advertising pixel
is fired to record
pages that Jake
has interacted
within his
third-party
cookie set.
One week later,
Jake sees an
advertisement
that is more
tailored based
on data provided
by the
pixel/cookie on
what he
interacted with
on the site.
Jake has returned
to the site for his
2nd session
- the site is
personalized based
on the ad he
engaged with. The
pixel is fired and
the cookie
updated based on
interactions. He
moves to order.
Jake purchases the
item he’s been
thinking about.
This order is
recorded as one
from a return
visitor on their 2nd
session.
Advertising
platform receives
attribution, and he
is placed on a
suppression list
aligned to his
purchase.
© 2018 Tealium Inc. All rights reserved. | 11
© 2016 Tealium Inc. All rights
reserved. | 11
Despite the friction
of finding the
products he had
previously
researched, Jake
does convert and is
recorded as a NEW
visitor conversion on
their FIRST session.
With no pre-sale
event tracking from
previous visits, no
attribution and no
ability to suppress
targeting.
Jake organically
returns to the site,
perhaps with help
from the
advertising
platform
prospecting. He
did not have a
cookie, so he looks
like a 2nd NEW
visitor instead of a
returning one. His
experience cannot
be personalized to
his needs.
Without the
cookies having
been set, the
advertising
platform is
unable to
retarget Jake as
the data of his
site visit does
not exist to be
actionable.
Jake arrives on site
directly as the
advertising
platform
prospecting
content has him
wanting to explore
offerings more
deeply. The pixel
is fired, but the
cookie is blocked
so his interactions
are unknown in
terms of how to
retarget.
Jake is browsing
through
advertising
platform and
sees sponsored
content based
on a broad
prospecting
audience he falls
into.
© 2018 Tealium Inc. All rights reserved. | 12
30%
TRACKING LOSS
Attribution Loss
-20%
PERCEIVED ROAS
-10%
BUDGET ALLOCATION
Diminishing Return Reduced Spend
Regulatory,
Privacy,
Technology
Changes
15%
Revenue
Loss
Source:
Digiday Germany, 2020
REVENUE IMPACT
REGULATORY & TRACKING CHANGES
© 2020 Tealium Inc. All rights reserved. | 12
© 2018 Tealium Inc. All rights reserved. | 13
THE WAY
FORWARD
DATA
ACCURACY
AND QUALITY
REAL-TIME
DATA COLLECTION
MAKE DATA
AVAILABLE
EVERYWHERE
WHAT’S THE WAY FORWARD?
“We Give Up”
• Head back to the way things used to be and buy advertising direct
• Focus on fuzzy measurements like last click attribution
• Go for scale rather than contextual or personalized experiences
“We Find Workarounds”
• Consistently changing your data strategies as browsers change theirs
• Hack our way into user IDs
• Privacy and consent come second
“We Start to Deliver a First-Party Driven Approach”
• Build a foundational customer data pipeline for your business (real-time, channel independent, trusted)
• Collect every first-party interaction with consent, rely on more accurate data
• Integrate data into the marketing and analytics tools to deliver customer-first experiences
DATA
ACCURACY
AND QUALITY
REAL-TIME
DATA COLLECTION
MAKE DATA
AVAILABLE
EVERYWHERE
WHAT’S THE WAY FORWARD?
“We Give Up”
• Head back to the way things used to be and buy advertising direct
• Focus on fuzzy measurements like last click attribution
• Go for scale rather than contextual or personalized experiences
“We Find Workarounds”
• Consistently changing your data strategies as browsers change theirs
• Hack our way into user IDs
• Privacy and consent come second
“We Start to Deliver a First-Party Driven Approach”
• Build a foundational customer data pipeline for your business (real-time, channel independent, trusted)
• Collect every first-party interaction with consent, rely on more accurate data
• Integrate data into the marketing and analytics tools to deliver customer-first experiences
ACTIVATE
COLLECT
ACCURACY
AND QUALITY
REAL-TIME
AVAILABLE
EVERYWHERE
ACTIVATE
COLLECT
ACCURACY
AND QUALITY
REAL-TIME
AVAILABLE
EVERYWHERE
© 2016 Tealium Inc. All rights
reserved. | 18
TO INNOVATE TODAY,
YOU NEED TO
PUT FIRST-PARTY DATA
FIRST
© 2020 Tealium Inc. All rights reserved. | 18
Strategy Considerations
● Acquire
○ Contextual advertising will drive Brand
● Engage
○ Use MVT to optimize first experience
● Nurture
○ Identification (not authentication) will be based on trust
■ Not to mention the best “advertising”
● Compare
○ Consider partners and solutions for aggregate comparison
EVENT DATA
FRAMEWORK
First-Party Data Infrastructure Flexible Collection and Delivery
Vendor Neutral Real-Time Architecture
Repeat
Purchasers
Audience Creation
Data Sources
Further Analysis
/ Actions
Profile and
Audience Data
Window
Shoppers
Update Data
Lake
Segment
Analysis
Data
Visualization
Add to
Campaign List
Record Updated
in CRM
Ad
Suppressed
Client-side Event
Data
Server-side Event
Data
Hybrid
Client/Server-side
Jake’s Profile
Customer
Journey
Driving Customer Insights and Engagement with a First Party Data Strategy
Event Data
Personalize
Site
Add to Email List
Event Data Framework
TEALIUM EVENT
DATA FRAMEWORK
• One unified solution with 1,200
integrations
• Break down data silos and use a
real-time, unified data set to improve
customer experience, campaigns and
operational inefficiency.
• Setup data sources with an easy-to-use,
point and click user interface.
• Make data trusted across your
organization. Set business rules and
automation to standardize data.
DATA
ACCURACY
AND QUALITY
REAL-TIME
DATA COLLECTION
MAKE DATA
AVAILABLE
EVERYWHERE
EVENT DATA FRAMEWORK - SUMMARY AND BENEFITS
First-Party Data Infrastructure for Your Business
Flexibility to Adapt to Changing Market Dynamics
Future Proof to Onboard New Data Sources and Tools
Automation and Analytics
© 2018 Tealium Inc. All rights reserved. | 25
© 2016 Tealium Inc. All rights
reserved. | 25
✔ Equip internal teams
✔ Become browser independent
✔ Ensure strong data hygiene
✔ Adapt your data collection strategy in favor of stronger value exchanges
IMPLEMENT TODAY, PREPARE FOR TOMORROW
ANY QUESTIONS?
© 2018 Tealium Inc. All rights reserved. | 27
EBOOK
It’s Time to Change Your Data Strategy
ADDITIONAL TIPS FOR PREPARING
2 Crucial Steps to Prepare for Third-Party Cookie Loss
LEARN MORE IN THE ATTACHMENTS
WHAT TO EXPECT
The End of Third-Party Cookies: What’s Next for Marketers

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[Webinar] How the Cookie Crumbled: Preparing for a Time without Third-Party Cookies

  • 1. How the Cookie Crumbled Preparing for a Time without Third-Party Cookies © 2020 Tealium Inc. All rights reserved.
  • 2. Chris Slovak VP, Global Solutions Consulting Tealium NICE TO MEET YOU! © 2020 Tealium Inc. All rights reserved. | 2
  • 3. TALKING POINTS ● How the third-party cookie crumbled ● What it means for your organization ● How to equip brands to manage the upcoming changes ● Tools to enable browser independance ● How to best collect, store and activate your data ● Q&A © 2020 Tealium Inc. All rights reserved. | 3
  • 4. © 2018 Tealium Inc. All rights reserved. | 4 © 2016 Tealium Inc. All rights reserved. | 4 © 2020 Tealium Inc. All rights reserved. | 4 Third-party cookie tracking is critical to digital advertising… “Google said on Tuesday it’s planning to end support for third-party tracking cookies in its popular Chrome browser “within two years,”… The proposed shift is likely to send tremors across an entire online ad ecosystem that has long relied on cookies to target and track advertising.” Jan 2020 “After years of moving in this direction, Apple said that all third-party cookies for cross-site tracking will be blocked by default in Safari 13.1 for iOS and macOS.” March 2020
  • 5. © 2018 Tealium Inc. All rights reserved. | 5 © 2016 Tealium Inc. All rights reserved. | 5 © 2020 Tealium Inc. All rights reserved. | 5 Today only FireFox and Safari have updated their cookie approach… 21% Of total browser traffic Source: https://gs.statcounter.com/
  • 6. © 2018 Tealium Inc. All rights reserved. | 6 © 2016 Tealium Inc. All rights reserved. | 6 © 2020 Tealium Inc. All rights reserved. | 6 But when Google Chrome transitions from 3rd Party Cookies in 2022… 86% Of total browser traffic Source: https://gs.statcounter.com/
  • 7. © 2018 Tealium Inc. All rights reserved. | 7 © 2016 Tealium Inc. All rights reserved. | 7 © 2020 Tealium Inc. All rights reserved. | 7 collecting detailed information on user behavior on social media, search engines, and their favorite websites in order to advertise specific products and services. understand behavior of web and mobile users using web analytics. storing stateful data, including authenticated states, saved shopping cart info, and user preferences, to enhance customer experiences. understanding ROI and return-on-ad-spend from customers clicking on advertisements and paid media Leaving critical digital advertising and attribution functionality at risk…
  • 8. © 2018 Tealium Inc. All rights reserved. | 8 BROWSERS ARE MOVING AWAY FROM THIRD-PARTY TRACKING … & LAWS ARE FOLLOWING SUIT CONSUMER PREFERENCES ARE CHANGING INDUSTRY CONTEXT PRIVACY IS EVOLVING © 2020 Tealium Inc. All rights reserved. | 8
  • 9. © 2018 Tealium Inc. All rights reserved. | 9 © 2020 Tealium Inc. All rights reserved. | 9 © 2020 Tealium Inc. All rights reserved. | 9 CHANGES IN YOUR CUSTOMER DATA STRATEGY Regulatory Compliance Opt-outs stop fundamental data collection and analytics to impact tools for customer insight and activation. Third-Party Cookie Deprecation The ‘go to’ means of data collection and tracking are in some cases fully lost to marketers. Ad Blocking, Mobile & Browser Changes ITP 2.x, IDFA, Google’s same-site cookies, ad blockers, and more have reduced insight and data fidelity. Walled Garden Expansion Advertisers spend where the highest return is, and publishers want to maximize the yield of their traffic.
  • 10. © 2018 Tealium Inc. All rights reserved. | 10 © 2016 Tealium Inc. All rights reserved. | 10 Jake is browsing through an advertising platform and sees sponsored content based on a broad prospecting audience he falls into. Jake arrives on site directly. He is recorded as a new visitor - the advertising pixel is fired to record pages that Jake has interacted within his third-party cookie set. One week later, Jake sees an advertisement that is more tailored based on data provided by the pixel/cookie on what he interacted with on the site. Jake has returned to the site for his 2nd session - the site is personalized based on the ad he engaged with. The pixel is fired and the cookie updated based on interactions. He moves to order. Jake purchases the item he’s been thinking about. This order is recorded as one from a return visitor on their 2nd session. Advertising platform receives attribution, and he is placed on a suppression list aligned to his purchase.
  • 11. © 2018 Tealium Inc. All rights reserved. | 11 © 2016 Tealium Inc. All rights reserved. | 11 Despite the friction of finding the products he had previously researched, Jake does convert and is recorded as a NEW visitor conversion on their FIRST session. With no pre-sale event tracking from previous visits, no attribution and no ability to suppress targeting. Jake organically returns to the site, perhaps with help from the advertising platform prospecting. He did not have a cookie, so he looks like a 2nd NEW visitor instead of a returning one. His experience cannot be personalized to his needs. Without the cookies having been set, the advertising platform is unable to retarget Jake as the data of his site visit does not exist to be actionable. Jake arrives on site directly as the advertising platform prospecting content has him wanting to explore offerings more deeply. The pixel is fired, but the cookie is blocked so his interactions are unknown in terms of how to retarget. Jake is browsing through advertising platform and sees sponsored content based on a broad prospecting audience he falls into.
  • 12. © 2018 Tealium Inc. All rights reserved. | 12 30% TRACKING LOSS Attribution Loss -20% PERCEIVED ROAS -10% BUDGET ALLOCATION Diminishing Return Reduced Spend Regulatory, Privacy, Technology Changes 15% Revenue Loss Source: Digiday Germany, 2020 REVENUE IMPACT REGULATORY & TRACKING CHANGES © 2020 Tealium Inc. All rights reserved. | 12
  • 13. © 2018 Tealium Inc. All rights reserved. | 13 THE WAY FORWARD
  • 14. DATA ACCURACY AND QUALITY REAL-TIME DATA COLLECTION MAKE DATA AVAILABLE EVERYWHERE WHAT’S THE WAY FORWARD? “We Give Up” • Head back to the way things used to be and buy advertising direct • Focus on fuzzy measurements like last click attribution • Go for scale rather than contextual or personalized experiences “We Find Workarounds” • Consistently changing your data strategies as browsers change theirs • Hack our way into user IDs • Privacy and consent come second “We Start to Deliver a First-Party Driven Approach” • Build a foundational customer data pipeline for your business (real-time, channel independent, trusted) • Collect every first-party interaction with consent, rely on more accurate data • Integrate data into the marketing and analytics tools to deliver customer-first experiences
  • 15. DATA ACCURACY AND QUALITY REAL-TIME DATA COLLECTION MAKE DATA AVAILABLE EVERYWHERE WHAT’S THE WAY FORWARD? “We Give Up” • Head back to the way things used to be and buy advertising direct • Focus on fuzzy measurements like last click attribution • Go for scale rather than contextual or personalized experiences “We Find Workarounds” • Consistently changing your data strategies as browsers change theirs • Hack our way into user IDs • Privacy and consent come second “We Start to Deliver a First-Party Driven Approach” • Build a foundational customer data pipeline for your business (real-time, channel independent, trusted) • Collect every first-party interaction with consent, rely on more accurate data • Integrate data into the marketing and analytics tools to deliver customer-first experiences
  • 18. © 2016 Tealium Inc. All rights reserved. | 18 TO INNOVATE TODAY, YOU NEED TO PUT FIRST-PARTY DATA FIRST © 2020 Tealium Inc. All rights reserved. | 18
  • 19. Strategy Considerations ● Acquire ○ Contextual advertising will drive Brand ● Engage ○ Use MVT to optimize first experience ● Nurture ○ Identification (not authentication) will be based on trust ■ Not to mention the best “advertising” ● Compare ○ Consider partners and solutions for aggregate comparison
  • 21. First-Party Data Infrastructure Flexible Collection and Delivery Vendor Neutral Real-Time Architecture
  • 22. Repeat Purchasers Audience Creation Data Sources Further Analysis / Actions Profile and Audience Data Window Shoppers Update Data Lake Segment Analysis Data Visualization Add to Campaign List Record Updated in CRM Ad Suppressed Client-side Event Data Server-side Event Data Hybrid Client/Server-side Jake’s Profile Customer Journey Driving Customer Insights and Engagement with a First Party Data Strategy Event Data Personalize Site Add to Email List Event Data Framework
  • 23. TEALIUM EVENT DATA FRAMEWORK • One unified solution with 1,200 integrations • Break down data silos and use a real-time, unified data set to improve customer experience, campaigns and operational inefficiency. • Setup data sources with an easy-to-use, point and click user interface. • Make data trusted across your organization. Set business rules and automation to standardize data.
  • 24. DATA ACCURACY AND QUALITY REAL-TIME DATA COLLECTION MAKE DATA AVAILABLE EVERYWHERE EVENT DATA FRAMEWORK - SUMMARY AND BENEFITS First-Party Data Infrastructure for Your Business Flexibility to Adapt to Changing Market Dynamics Future Proof to Onboard New Data Sources and Tools Automation and Analytics
  • 25. © 2018 Tealium Inc. All rights reserved. | 25 © 2016 Tealium Inc. All rights reserved. | 25 ✔ Equip internal teams ✔ Become browser independent ✔ Ensure strong data hygiene ✔ Adapt your data collection strategy in favor of stronger value exchanges IMPLEMENT TODAY, PREPARE FOR TOMORROW
  • 27. © 2018 Tealium Inc. All rights reserved. | 27 EBOOK It’s Time to Change Your Data Strategy ADDITIONAL TIPS FOR PREPARING 2 Crucial Steps to Prepare for Third-Party Cookie Loss LEARN MORE IN THE ATTACHMENTS WHAT TO EXPECT The End of Third-Party Cookies: What’s Next for Marketers