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Five ways for making your inbound call center more effective

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Have you ever wanted to make your inbound call center more effective and more productive? The IVR Software can do the job for you. Let’s find out here five ways of making your inbound call center more effective.

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Five ways for making your inbound call center more effective

  2. 2. The efficient IVR will not only filter the call but will also route to the concerned person. IVRS is also used to answer the customer queries via automated response and will also decrease the burden of the calls to agents and the resources available can be used in the most productive manner. Efficient IVR filtration & routing
  3. 3. What this means is that you must make sure that your voice channels are connected to people who can resolve the query or the complaints quickly and efficiently. Voice channel is opted by a customer when he wants a quick assistance on that call. So the call should be routed to the agent who is capable enough to satisfy the customer on the first call. Ensure that your voice channels are matched with the right people & right agents
  4. 4. Account Handling Once an agent has built a rapport with the customer, next time whenever the customer calls in if the call lands to the same agent, it will help both parties to come on a conclusion quickly. Customer does not have to repeat himself again and again as the agent is already aware of his account. This factor plays an important role in a long term customer & company relationship.
  5. 5. Making use of call analytics will make your business stand out from the rest. This is because you will be able to classify your calls depending on the quality and interest. Analyzing your inbound calls gives you a chance to improve on where you feel you may not be at par and it helps you make the necessary changes to your customer service procedures to ensure that your customers are only getting the best. Call analytics is your go to tool
  6. 6. This is one of the most effective tools used by salespeople. It not only stores personal customer data but it also allows to you to access any recorded information or the customer history with your company. This makes the experience more personalized when you are dealing with a particular customer. Make use of a customer relationship management tool
  7. 7. Teckinfo Solutions is a leading provider of Unified Contact Center, Customer Interaction Management, Help Desk and Lead Management Solutions. Teckinfo’s flagship product Interdialog UCCS is a robust and highly scalable call center suite.InterDialog UCCS provides Automatic Call Distribution (ACD), Interactive Voice Response System (IVRS), Dialer, Voice & Screen Logger along with Unified Agents capable of not only handling voice but also other media viz. Email, SMS, Chat and social media .
  8. 8. +91-11-49605588 Contact Us