Ted Eytan, MD, MPH, Kaiser Permanente | Danny Sands, MD, MPH, Cisco Moderated by “e-Patient Dave” deBronkart When patients are empowered and participatory, it changes everyone’s role – and needs. e-Patient Dave will lead a discussion with two true thought-leaders, Dr. Danny Sands of Cisco Systems and Beth Israel Deaconess Medical Center, and Dr. Ted Eytan of Kaiser-Permanente and Clinovations

1. Why participation MPH • KAISER PERMANENTE • THE PERMANENTE FEDERATION
TED EYTAN, MD, MS,
changes things for health care
twitter: tedeytan
© 2010 The Permanente Federation, LLC
Photo: M.V. Jantzen, Washington, DC : http://flic.kr/p/5oFnjF
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2. Kaiser Permanente physician : 2007
Victor Silvestre, MD
Oakland, CA
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3. Kaiser Permanente member: 2010
Registered members
3,200,000
Second Quarter 2010
2,663,429 e-mails
sent to doctors
2,400,000
2,034,488
prescriptions refilled
1,600,000
And...
Patient-Physician e-
800,000
mail associated with
better quality scores
(Zhou YY, Kanter MH, Wang JJ, Garrido T.
Improved Quality At Kaiser Permanente
Through E-Mail Between Physicians And
Q3 ‘03 Q1 ‘05 0 Patients. Health Affairs. 2010 ;29(7):
Q1 ‘07 Q1 ‘08
1370-1375.)
Q2 ‘10
Source: Kaiser Permanente Internet Services Group Web Analytics
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4. Changing our ability to prevent illness
100%
90%
80%
NCQA 2009
70% 90th
Percentile
60%
50%
2006 2007 2008
Hawaii Region
Source: Kaiser Permanente Integrated Analytics; Data
is for commercial enrollees only; When I Grow Up
(Hawaii) - Kaiser Permanente YouTube Channel - http://
www.youtube.com/kaiserpermanenteorg
Breast Cancer Screening • HEDIS 2009
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5. Our ability to include patient and family
(new My health manager pharmacy center)
Convenient dropdown
box to refill
prescriptions for “Act
for a family member”
Add someone
to your list
Option to refill a
prescription for
someone else
(prescription number
needed)
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6. The way we grow our physical presence
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7. Some things will never change
Sidney Garfield, MD
summed things up … in
a simple phrase,
“The people of this
country ... donʼt want to
get sick.”
“History of Total Health” blog:
http://www.kaiserpermanentehistory.org/
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8. Integrated Care: 2010
Kaiser Permanente YouTube Channel - http://www.youtube.com/kaiserpermanenteorg
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