Microsoft Online Services Intro.

1. Enhancing Competitiveness and Reducing Costs in Today’s EconomyHow Small Businesses can Benefit from Microsoft Business Productivity Online Services Today Tech Plus Solutions 10-12- 2009

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3. Challenging conditions are shaping SMB IT investment priorities 3 What analysts are saying What customers are saying WW Small and Medium Business Survey (October, 2008) “IT‘s contribution will be cited in the top three success factors by at least half of top-performing businesses; IT barriers will be cited in the top three failure factors by at least half of the lowest performers.” Gartner, December 2008; John Mahoney and Tom Berg “IT Strategies for Uncertain Economic Times” In order to compete…my company must: ..improve customer experiences ..stay focused on our original strategy ..invest in customer acquisition and retention ..improve processes to increase employee productivity If my company was to make one significant technology investment to help us compete in the next 6 months, I’d focus on: Making employees more productive Improving data management “SMBs … desire incremental but meaningful performance gains that can enhance productivity. Major overhauls and forklift upgrades are less attractive … (this) is where online services and cloud computing can make an important difference…” IDC, December 2008; “Impact of the Changing Economy on SMB IT Spending: Who Is Being Affected and How?” What business actions, if any, are you either currently taking, or planning to take: Use Technology to become more energy efficient Reduce travel (use phone, internet etc. instead) Take steps to reduce time/expense associated with systems management Improve customer experience or management through IT Source: MSFT Primary Research, Oct 2008, 462 respondents from 20 countries (80% US, 20% WW; primarily Canada, UK and Australia); 74.5% BDM, 25.8% IT Pro, 64.1% SORG, 35.9 MORG

5. Customer ResponsivenessCost Sharpen Responsiveness by enhancing your team’s ability to collaborate and respond to customers, partners, and suppliers Streamline Costs by affordably acquiring advanced capabilities through a simple subscription service 4

7. Improve collaboration with online places to share information

8. Save time with shared, up-to-date calendars, contacts and task lists

9. Improve information flow with integrated access across multiple devices

10. Reduce costs with multi-party video and audio over existing broadband connection

11. Improve remote meeting effectiveness with online, real-time presentations and updates

12. Speed up response time by getting answers fast - knowing who is on-line and connecting with them instantly

14. Increase reliability: redundancy in systems, networks, and data

15. Enhance security (virus protection, spam filtered, secure access protocols, etc.) 5

17. Outlook Client Connectivity including Outlook Anywhere; Outlook Web Access.

18. Shared document and meeting workspaces.

19. Document libraries with version control, seamless integration with Microsoft Office.

20. Virus/Spam filtering via Exchange Hosted Filtering.

21. Push e-mail for Windows Mobile 6.0 devices.

22. Built in business continuity and disaster recovery capabilities – 99.9% financially backed SLA

26. Improved productivity on the road with better access to information and improved communication

27. Better security and availability with enterprise-grade capabilities 6

29. Online, interactive application/desktop sharing and whiteboard tools including rich media presentations

30. E-mail alerts when documents or other items have been changed or added to a site.

31. Multi-party audio and video conferencing

32. Multiple access modes: PC, Web browser, or mobile phones

36. Improved internal and external collaboration, e.g. central file storage, on-line workspace, file sharing

37. New options to communicate, e.g. voice, video, messaging, rich media presentations

41. SharePoint Standard

42. Office Communications

44. Agreements can also be made co-terminus with your EA

46. Streamlined IT costs - reduced capital with no hardware and/or server software to buy/install

50. N+1 architecture

51. CyberTrust certified

52. Secure access via SSL

53. ITIL/MOF operational practices

54. 24x7x365 support

55. Backed by 99.9% uptime SLA

57. Secure access through internet protocols HTTPS and HTTP over SSL

58. Enterprise-class virus protection and intrusion protection

59. Compliance with Sarbanes Oxley and SAS70 9

61. Poor performance: As mailbox size increases, system slows

63. Mobile access as part of the service

64. Enterprise Class performance: security, reliability and speed

65. Simple subscription with minimal up-front investment

68. Easy to control multiple inputs and document versions

69. Everyone can see when the customer is due a response and when they need to contribute

70. Enterprise-class performance: security, reliability and speed

72. Who will benefit in your organization from Microsoft's Business Productivty Online offerings, and how? 13 Employee Effectiveness Customer Responsiveness “...making investments so my top talent has best IT tools to help drive the business.” “...helps us to better collaborate on key customer issues to ensure we meet their requirements.” CEO “…a more collaborative approach to help us WIN against the competition.” “…less administrative time coordinating customer responses and controlling document versions.” VP Sales Employee Effectiveness Saves Money “…an investment where I can see the benefits quickly paying back.” “..helps us to plan – removing large and somewhat unpredictable capital expenses to a predictable operating expense.” CFO

73. Call to action If you have an IT Provider…Call them and ask about Microsoft’s Online Services If you want more information on the Business Productivity Online Suite…Find it here http://www.microsoft.com/online/products.mspx If you don’t have an IT Provider…Find one here https://solutionfinder.microsoft.com/ If you are ready to try it out or buy it http://www.microsoft.com/online/buy.mspx 14