Where is VoIP Heading
with Emerging Technology

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• Calls aren’t reaching their final destination
• Call quality is poor
• Call terminates early
• Jitter or data packet loss
• Unable to make calls
• Echo on VoIP calls
Factors Driving the Future of VoIP
• 5G Migration
• Service Quality
• Integration with the IoT (Internet of Things)
• Omnichannel
• Cloud Computing
• Cybersecurity
• Sentiment Analysis and Artificial Intelligence

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VoIP future predictions and adoption of evolving
technologies
Over the last two decades, the global VoIP market has
grown at an exponential rate. The industry displays no
signs of decelerating, thanks to ongoing technological
advancements, government support, and business
adoption.
Voice over Internet Protocol (VoIP) began as a low-cost
replacement for traditional landline and private branch
exchange (PBX) systems. Call quality was lower than that
of landline calls in the early days of VoIP. However, as
digital technology, the quality has never ceased to
improve. Over time, VoIP trends will provide business
benefits that the early adopters of VoIP could only
dream of—superior call quality, total integration,
security, flexibility, and intelligence.
Bankai Group
“VoIP Industry is expected to grow by around 12% by
2025.”

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Let’s see the Factors Driving the Future of VoIP
All VoIP providers will have 5G technology by 2023, with
some already transitioning from 4G to 5G. Because of its
faster connectivity, low latency, improved quality, and
ability to connect with a wide range of devices, 5G is
making waves. With the ability to increase overall
business productivity, 5G will be an invaluable asset for
businesses, allowing them to attract customers and
provide an enhanced user experience like never before.
Bankai Group
5G Migration

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Service Quality
Consumers purchasing new 5G-enabled smartphones believe
the new generation is the same as the previous generation,
only faster. However, it is much more than that, especially for
VoIP calls. Not only will 5G networks handle peak usage far
better than 4G networks, but they will also provide vastly
improved packet prioritization, superior network availability,
and improved reliability.
5G also supports network slicing, which is network
virtualization combined with the allocation of computing
resources to optimize performance. If improved network
alternatives without help do not enhance your voice quality,
5G consists of an extremely adaptive high-definition voice
CODEC called EVS that senses and adapts to network
conditions in real time.
Bankai Group

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Integration with the IoT (Internet of Things)
As the Internet of Things expands, so will VoIP phones.
This is because they can do so much more than just
make and receive phone calls. There are numerous
factors that must be considered. The future of VoIP
phones, for example, is dependent on widespread
connectivity. A strong and stable connection is required
to ensure that VoIP phones function properly, especially
with all the features they are capable of.
Bankai Group

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Omnichannel
The versatility of VoIP and future VoIP systems
will assist organizations in breaking down silos
and conveying a customer-centric communications
plan. Since VoIP calls are data, the latest
technologies will utilize that data to create an
omnichannel strategy for a unified customer
experience.
Next-generation VoIP will promote consistency
regardless of where customers interact with the
organization because it can convert call data
into actionable, searchable text and make
requests on social media, text, websites, and
other channels accessible to the call center.
This provides visibility into all previous
interactions with a customer across all channels,
allowing for a seamless continuation of the
conversation for the customer. Customer
experience systems will be centered on VoIP
technology as it develops to improve and unite
businesses across the customer experience.
Bankai Group

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Cloud Computing
The cloud is a boon to both large and small businesses,
providing much more than e-mail, telecommuting via
VOIP calls, and other virtual modes of communication. In
fact, cloud computing truly captures the essence of the
internet: information storage and sharing. Most
businesses will migrate from on-premises PBX to the
cloud over the next few years, according to forecasters.
This will provide HD audio quality, optimal scalability, and
a unified communication system – without regard to
location – across an entire organization.
Bankai Group

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Cybersecurity
In today’s technological world, cybersecurity is a top
priority for both providers and businesses. When the right
system monitoring tools and security measures are in
place, cybersecurity can potentially become a
manageable and less dangerous part of the business.
Businesses can’t afford to fall behind on trends and
valuable tools in such a competitive market. VoIP is one
of those trains that you should get on before it’s too late.
Companies must be ready for technological
advancements as they occur each month, not annually.
While you cannot predict the future of VoIP, adequate
preparations for your company’s VoIP foundation are
critical to its future success.
Bankai Group

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Sentiment Analysis and Artificial Intelligence
The use of Artificial Intelligence (AI) in VoIP services is one of
the most promising VoIP trends. AI-powered analytics, such
as natural language processing-based sentiment analysis,
can analyze every customer call and extract insights into
how callers are feeling. It accomplishes this by analyzing the
words spoken during a call to determine not only their
meaning but also the emotions and opinions expressed,
which are then classified and organized to make previously
unstructured data actionable.
For businesses, this means a steady stream of data that can
provide insights into the quality of your call center, the
impact of advertising, and customer affinity for your
products and services.
Bankai Group

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Goodbye, Traditional Phone System
According to Statista, 90% of households used landline phones in 2004, but
as time passed, landline phones were reduced to half only in the United
States in 2018.
However, the number of cell phones increased by 50% between 2004 and
2018, signaling that it was time for VoIP to take control of the
communication medium.
Now, we can see cell phones with VoIP features in everyone’s hands for
communication, which forces more businesses to invest in VoIP.
VoIP leads the pack in terms of support for chat, SMS, email, video calls,
phone calls, and social media, as well as providing a variety of ways to
communicate.
As a result, in 2023, we will see businesses continue to engage their
customers through various platforms that will be an integrated way to
connect with people and provide an excellent experience for VoIP channels.
Bankai Group

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Wrapping Up
VoIP telephony is an exciting new technology. This has influenced
and improved different industries all over the world, and it will
continue to do so. VoIP is emerging, improving work processes
and employee performance. Due to integration with
technological innovations such as 5G, AI, and IoT, the
telecommunications industry’s development will be much better
and faster.
The future of VoIP industry developments will provide
significantly higher call quality and much better integration with
the full suite of communication options used by businesses.
Above all, they’ll be adaptable. Future VoIP will be scalable and
offer customized options for different parts of the organization.
That adaptability will extend to the device, with calls directed
quickly to the appropriate person on phones, laptops, tablets,
mobiles, and future platforms such as smart glasses.
Bankai Group
If you have to discover more about how wholesale VoIP termination rates can help your business save
money, Bankai Group is present here to serve you with the best possible rates.

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Thank You
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