Slamming Fraud Detection

6. Dude, this door to door
sales gig is tough. I
haven’t closed a sale all
week.
Go ahead! Convince
him to pretend he’s a
real customer to fool
TPV by saying he
agreed to switch!

7. This agent 99. I closed another
sale! Customer is Ima Victim.
Address is 423 Elm St. in Hoboken.
Telephone numbers …….

8. Lost Customer
Lost Revenue
Lost Trust
Bad Press
Regulatory Fines
Internal Legal Cost
Internal Operations Cost

10. • The door-to-door agent closes the sale
• The customer name, address, telephone are
transmitted to an independent third party verification
(TPV) agency
• The TPV agent calls the customer and collects personal
information known only to the customer
• The agents system makes a secure API call to
authenticate the customer’s identity
• A voice recording documents agreement to the sale
• Fully verified sales are provisioned for service
• Identity authentication failures are routed for special
handling

12. IDMEC
Ideal Direct Marketing Execution Consultants
Tom Atkinson, President (IDMEC)
(713) 828-6396
Tom_Atkinson@earthlink.net