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The PPPscan
      A different approach to stakeholder engagement



John Dagevos, Telos
Southampton 24th November 2011
Contents of presentation


    Introduction on Telos

    The tree capital model: the Telos framework for monitoring and

     assessing sustainability at a regional level

    Applications of the Telos framework

    The PPPscan: an assessment tool for stakeholder involvement




    Southampton, 24th November 2011   John Dagevos
Telos
   Who we are?
          Brabant Centre for Sustainable Development (1999)

          Interdisciplinary knowledge institute for sustainable development

          Network organisation (Province of North Brabant, Tilburg University, Technical
           University Eindhoven, PON)

          Part of the Tilburg Sustainability Centre of Tilburg University

   What we do?
          Construction of integrated concepts of SD

          Developing methods for monitoring SD

          Facilitating SD innovations and transitions

          Stimulating communication and debate about SD

Southampton, 24th November 2011       John Dagevos
Sustainable development
   Renewed attention after the Brundtland report (1987) “Sustainable development
    meets the need of the present without compromising the ability of future
    generations to meet their own needs”


   Many different definitions (Dobson 1996 talks about more than 300 definitions)


   Roughly two types of approaches can be distinguished
        anthropocentric: the human needs are the starting point. The protection and the
         preservation of the environment is considered as a necessary contribution to
         human welfare
        fysiocentric: the protection and preservation of the environment is the starting
         point without considering human needs


Southampton, 24th November 2011     John Dagevos
Telos’ startingpoint

   Following Brundtland: Sustainable development concerns:

    integrated optimization of economic, socio-cultural and ecological
      development conditions / principles (preventing negative trade-offs,
      stimulating win-win situations)


    according to principles of efficiency, social justice, resilience


    which at the same time optimizes development conditions for:
           future generations (time)
           other parts of the globe (space).
Southampton, 24th November 2011    John Dagevos
Some ingredients for sustainable thinking
   Sustainability is not a static concept.
         Renewal and adaptation is constantly needed
         Constant interaction is needed between governmental authorities at different
          levels, business community, non governmental organisations and social
          movements
   No sustainable development without friction;
         Between different interests
         Between old and new thinking (fixed rules, routines, within the strict sectoral and
          spatial boundaries, narrowly defined administrative frameworks)
   It needs integral thinking
   It asks for enthusiasm, creativity, unorthodox solutions, positive thinking:
    Innovation


Southampton, 24th November 2011         John Dagevos
Telos' Sustainability Balance and PPPscan
 Developed as a monitoring, assessment and as a development device

 Based upon 3 capital model (economic, socio-cultural, ecologic)

 Aimed at integrating:
       the importance of expert-knowledge
       the political-normative nature of notions of SD
       the need for stakeholder participation and involvement
       the importance of a mobilizing perspective

 Hence
       a transparent, visual interface
       based on stakeholder involvement
       enabling focus and a shared problem ownership
Southampton, 24th November 2011   John Dagevos
The Telos triangle
                                            Ecological capital

A model consisting of
capitals, stocks,
requirements/long term goals,
indicators and norms




Socio-cultural capital                                           Economic capital

  Southampton, 24th November 2011       John Dagevos
Framework for balancing
            the different ingredients of sustainability

                                  Economy            Ecology   Socio-
                                                               cultural

           Here and
           now

           Later
           (time)
           There
           (Spatial)



Southampton, 24th November 2011       John Dagevos
Developments are sustainable when
                the 3 capitals increase




Southampton, 24th November 2011   John Dagevos
Conceptual Framework


                                          Stock 1




                                                          Requirements/goals
                            theorieën
                            theories

  Capital                                 Stock 2



                                          Stock 3




                       Science                         Stakeholders

Southampton, 24th November 2011         John Dagevos
Stocks

Ecological capital                     Socio-cultural capital       Economic capital
   Nature                                Social participation        Labour
   Soil                                  Economic and political      Capital Goods
   Groundwater                            participation               Spatial location
   Surface Water                         Safety                       conditions
   Air                                   Housing & Living Cond.      Economic Structure
   Landscape                             Health                      Knowledge
                                          Education                   Energy, raw and
                                          Art and Culture              auxiliary materials
                                                                       Infrastructure/accessi
                                                                        bility


     Southampton, 24th November 2011            John Dagevos
For each stock we have formulated requirements or long term goals:
together they form a vision, a common dream how a sustainable
region/society should look like
 These requirements:
  indicate the long term goals

    show what‟s relevant
    are based on scientific research and policy documents
    reflect the ideas of regional stakeholders and citizens
    are based on exhaustive discussions with society via interviews and
     meetings with stakeholders, citizen panels etc.


 The most important achievement is that we have developed a
     common language to talk about Sustainable Development!!!

  Southampton, 24th November 2011   John Dagevos
Some examples of long term goals per stock

Nature
 Increase area covered by linked nature reserves.
 Increase biodiversity (species diversity of flora and fauna)


Solidarity/social cohesion.
 Prevention of poverty.
 Prevention of exclusion. Citizens may express their identity as long as it does
  not restrict other people‟s freedom to do so.

Labour
 Increase in employment
 Reduction in unemployment
 Raise skill levels of the workforce
 Improvement in working conditions

Southampton, 24th November 2011    John Dagevos
Applications of the conceptual framework

   Sustainability Balance Sheet: used for ex-post monitoring of the
    development of a specific region from the perspective of sustainability:
    focus on the factual fulfillment of each of the requirements (monitoring
    system with more than 120 indicators)


   ToDo & PPPscan: methodology and web based tool for ex-ante evaluation
    of the expected contribution of projects and policies to the sustainable
    development of a region


   Framework for Corporate Social Responsibility




Southampton, 24th November 2011    John Dagevos
ToDO: framework for sustainability assessment

   Early stage evaluation in the process of projectdevelopment and
    policymaking: as early as possible in the process.

   Based on stakeholder participation




Southampton, 24th November 2011   John Dagevos
Why an early stage assessment?

              Many




  Possible
  alternatives




              Hardly
              any
                             Idea                         Realisation

                                    Process of planning
Southampton, 24th November 2011        John Dagevos
Why stakeholder participation?

       The nature of sustainability: intrinsic subjective/normative
       The need for balanced growth: all interests should be taken in account
       An early stage involvement of stakeholders helps to assure that:
            a project gets enough support;
            one is not confronted with unexpected and unnecessary/avoidable
             opposition during the planning process
       Stakeholders have useful knowledge and experiences that can be used
        to improve the project
       The awareness that we need everybody to make a change, we can‟t just
        rely on governments alone

Southampton, 24th November 2011    John Dagevos
The logistics of the ToDo approach

   Two steps:
        Quick scan via the PPPscan
        A more thorough research (if necessary) after the quick scan has been carried
         out


   With the help of the PPPscan we want to get answers on the following
    questions:
        Is the project or the policyproposal expected to have influence on the fulfilment of
         the requirements or long termgoals as defined in the Telos approach?
        Is this influence positive, negative or neutral in the end?
        Do the expected effects give reason for a more thorough research?
        Is adaptation or even stopping of the project required or can one go on without
         changing the project or proposal?

Southampton, 24th November 2011         John Dagevos
Southampton, 24th November 2011   John Dagevos
PPPscan: webtool for carrying out the ToDO- quick scan

    Practical tool for supporting the policy making process
    Aimed at integrating the involvement of stakeholders with different interests
     in this proces
    Based on:
          The three capital approach of Telos and,
          The mutual gaines approach of Susskind
    In the format of a webapplication (freeware): www.pppscan.org
    As a „Structured checklist‟
    Gives no absolute outcome: provides information about strengths and
     weaknesses of projects


    Southampton, 24th November 2011   John Dagevos
How to use the PPPscan?

Two types of use:
   As an individual
   As a group
        homogeneous group: no representatives of specific interests
        heterogeneous group: with representatives of differents interests which can be related
         to the 3 P‟s

   Everybody is asked to fill in the scan: to score to what extent the stocks and
    the related requirements are expected to be influenced by the project or
    proposal. No questions can be skipped!
   If wanted, one can add a comment or a motivation or even some
    suggestions for improvement of the project
Southampton, 24th November 2011         John Dagevos
Pre-conditions for carrying out a scan

• The „owner‟ of the project or program:
    • wants a PPP scan to be carried out;
    • Is willing not only to discuss the outcomes of the scan but, if required, to
      also do something with the outcomes of that discussion;
• Adequate representation of all the relevant interests and
 interestgroups
• Adequate, reliable information about the project, available in
 advance: everyone has access to the same information.
• A good process supervisor is needed


Southampton, 24th November 2011   John Dagevos
Example 1: social participation




Southampton, 24th November 2011   John Dagevos
Example 2: Nature




Southampton, 24th November 2011      John Dagevos
Example 3: labour




Southampton, 24th November 2011      John Dagevos
Results


   At the level of the capitals: is there a balanced development or not?


   At the level of a stock: one gets an insigth in the expected positive or


    negative effects of the project on the fulfilment of the long term goals


   Distribution of answers/results: consensus or not?


   Differences between interestgroups or not?




Southampton, 24th November 2011    John Dagevos
Results at the level of the capital




Southampton, 24th November 2011   John Dagevos
Results at the level of the stocks




Southampton, 24th November 2011   John Dagevos
Distribution of answers: agreement or not?




Southampton, 24th November 2011   John Dagevos
Differences between interest groups: at capital level




 Overall result                         People   Profit




Southampton, 24th November 2011   John Dagevos
Differences between interestgroups: at stocklevel




Overall result                    Planet         Profit




Southampton, 24th November 2011   John Dagevos
A real Casus: Aviolanda Woensdrecht




Southampton, 24th November 2011   John Dagevos
Casus: Aviolanda Woensdrecht

Aviolanda    Woensdrecht is a spatial development based on
sustainability and built up from the 3P‟s: People, Planet,
Profit.

In   the search of the stakeholders representatives of each P
have been asked to join the process.

Early    in the process the different stakeholders were invited to
join and develop a mutual gains agenda.

Later    in the process the outcome has been subject of an
assessment with the help of the PPPscan

Telos    has been asked to give an expert judgement on the
outcome of the process
  Southampton, 24th November 2011      John Dagevos
Casus: Aviolanda Woensdrecht
The stakeholders involved

People                            Planet                      Profit
ROC West-Brabant                  Brabantse Milieufederatie   Fokker / Stork

Dorpsplatform Hoogerheide         Benegora                    BOM

Province of North Brabant         Province of North Brabant   Province of North Brabant
Dorpsplatform Huijbergen          Brabants Landschap          REWIN NV

Municipalities                    Municipalities              Municipalities

                                  Namiro                      Ministry of Economic Affairs

                                                              BZW

                                  ZLTO                        ZLTO

Defensie                          Defensie                    Defensie



Southampton, 24th November 2011          John Dagevos
Key elements of the Aviolanda Agenda (1)

Ecological capital
    Broadening and strengthening of the ecological connection zones
    Reconstruction of the Kooisloot (valley)
    Creation of possibilities for the free movement of the fauna in the region
     (ecoducten, wild life passages etc.)
    Measures for noisereduction (relocation of noise causing installations,
     reducing of the number of test run spots)
    Creation of fens and the reconstruction and repair of cultural heritage
     values: bringing back and strengthening of the small scale landscape
     structure
    Sustainable building as leading principle for the build environment
    Generating of sustainable energy
    Southampton, 24th November 2011     John Dagevos
Key elements of the Aviolanda Agenda (2)

Social capital
   Noise reduction
   Strengthening of the educational infrastructure (Aviation Academy)
   Creation of work and reduction of unemployment
   Creation of a number of joint facilities for international guests and
    local citizens in order to promote social cohesion
   Promoting of the participation of local stakeholders in the decision
    making process
   Enlarging the possibilities for the building of new houses
   Strengthening public transport

Southampton, 24th November 2011    John Dagevos
Key elements of the Aviolanda Agenda (3)

Economic Capital
   Creation of work and new business opportunities
   Focus in the economic structure on maintenance, repair and
    overhaul
   Strengthening of the connection between the educational
    infrastructure and the business community via the Aviation
    Academy
   Restructuring and redevelopment of old industrial sites




Southampton, 24th November 2011   John Dagevos
(Distribution of) Results of the assessment per Stock




Southampton, 24th November 2011   John Dagevos
Overall view




Southampton, 24th November 2011   John Dagevos
Final remarks (1)

   MGA and sustainability as defined by Telos fit together as the two sides of a
    coin.
   A sound interest and stakeholder analysis beforehand: representation of all
    the interests and stakes is crucial
   Invest in communication. This is a two sided process: transmitting and
    receiving, listening and understanding
   Be aware of the fact that representatives of stakeholders don‟t always have
    the full mandate an that communication processes inside stakeholders are
    not always organised very well




Southampton, 24th November 2011    John Dagevos
Final remarks (2)

   Use the PPPscan as a process tool not as a measurement tool
   Focus on the things you have in common/on the things you agree upon, not
    on the things you divide
   Ensure there is a suitable project leader: an expert with authority




Southampton, 24th November 2011    John Dagevos
• Thank you for your attention and patience!




Southampton, 24th November 2011   John Dagevos

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PPP Scan - John Dagevos

  • 1. The PPPscan A different approach to stakeholder engagement John Dagevos, Telos Southampton 24th November 2011
  • 2. Contents of presentation  Introduction on Telos  The tree capital model: the Telos framework for monitoring and assessing sustainability at a regional level  Applications of the Telos framework  The PPPscan: an assessment tool for stakeholder involvement Southampton, 24th November 2011 John Dagevos
  • 3. Telos  Who we are?  Brabant Centre for Sustainable Development (1999)  Interdisciplinary knowledge institute for sustainable development  Network organisation (Province of North Brabant, Tilburg University, Technical University Eindhoven, PON)  Part of the Tilburg Sustainability Centre of Tilburg University  What we do?  Construction of integrated concepts of SD  Developing methods for monitoring SD  Facilitating SD innovations and transitions  Stimulating communication and debate about SD Southampton, 24th November 2011 John Dagevos
  • 4. Sustainable development  Renewed attention after the Brundtland report (1987) “Sustainable development meets the need of the present without compromising the ability of future generations to meet their own needs”  Many different definitions (Dobson 1996 talks about more than 300 definitions)  Roughly two types of approaches can be distinguished  anthropocentric: the human needs are the starting point. The protection and the preservation of the environment is considered as a necessary contribution to human welfare  fysiocentric: the protection and preservation of the environment is the starting point without considering human needs Southampton, 24th November 2011 John Dagevos
  • 5. Telos’ startingpoint Following Brundtland: Sustainable development concerns:  integrated optimization of economic, socio-cultural and ecological development conditions / principles (preventing negative trade-offs, stimulating win-win situations)  according to principles of efficiency, social justice, resilience  which at the same time optimizes development conditions for:  future generations (time)  other parts of the globe (space). Southampton, 24th November 2011 John Dagevos
  • 6. Some ingredients for sustainable thinking  Sustainability is not a static concept.  Renewal and adaptation is constantly needed  Constant interaction is needed between governmental authorities at different levels, business community, non governmental organisations and social movements  No sustainable development without friction;  Between different interests  Between old and new thinking (fixed rules, routines, within the strict sectoral and spatial boundaries, narrowly defined administrative frameworks)  It needs integral thinking  It asks for enthusiasm, creativity, unorthodox solutions, positive thinking: Innovation Southampton, 24th November 2011 John Dagevos
  • 7. Telos' Sustainability Balance and PPPscan  Developed as a monitoring, assessment and as a development device  Based upon 3 capital model (economic, socio-cultural, ecologic)  Aimed at integrating:  the importance of expert-knowledge  the political-normative nature of notions of SD  the need for stakeholder participation and involvement  the importance of a mobilizing perspective  Hence  a transparent, visual interface  based on stakeholder involvement  enabling focus and a shared problem ownership Southampton, 24th November 2011 John Dagevos
  • 8. The Telos triangle Ecological capital A model consisting of capitals, stocks, requirements/long term goals, indicators and norms Socio-cultural capital Economic capital Southampton, 24th November 2011 John Dagevos
  • 9. Framework for balancing the different ingredients of sustainability Economy Ecology Socio- cultural Here and now Later (time) There (Spatial) Southampton, 24th November 2011 John Dagevos
  • 10. Developments are sustainable when the 3 capitals increase Southampton, 24th November 2011 John Dagevos
  • 11. Conceptual Framework Stock 1 Requirements/goals theorieën theories Capital Stock 2 Stock 3 Science Stakeholders Southampton, 24th November 2011 John Dagevos
  • 12. Stocks Ecological capital Socio-cultural capital Economic capital  Nature  Social participation  Labour  Soil  Economic and political  Capital Goods  Groundwater participation  Spatial location  Surface Water  Safety conditions  Air  Housing & Living Cond.  Economic Structure  Landscape  Health  Knowledge  Education  Energy, raw and  Art and Culture auxiliary materials  Infrastructure/accessi bility Southampton, 24th November 2011 John Dagevos
  • 13. For each stock we have formulated requirements or long term goals: together they form a vision, a common dream how a sustainable region/society should look like These requirements:  indicate the long term goals  show what‟s relevant  are based on scientific research and policy documents  reflect the ideas of regional stakeholders and citizens  are based on exhaustive discussions with society via interviews and meetings with stakeholders, citizen panels etc. The most important achievement is that we have developed a common language to talk about Sustainable Development!!! Southampton, 24th November 2011 John Dagevos
  • 14. Some examples of long term goals per stock Nature  Increase area covered by linked nature reserves.  Increase biodiversity (species diversity of flora and fauna) Solidarity/social cohesion.  Prevention of poverty.  Prevention of exclusion. Citizens may express their identity as long as it does not restrict other people‟s freedom to do so. Labour  Increase in employment  Reduction in unemployment  Raise skill levels of the workforce  Improvement in working conditions Southampton, 24th November 2011 John Dagevos
  • 15. Applications of the conceptual framework  Sustainability Balance Sheet: used for ex-post monitoring of the development of a specific region from the perspective of sustainability: focus on the factual fulfillment of each of the requirements (monitoring system with more than 120 indicators)  ToDo & PPPscan: methodology and web based tool for ex-ante evaluation of the expected contribution of projects and policies to the sustainable development of a region  Framework for Corporate Social Responsibility Southampton, 24th November 2011 John Dagevos
  • 16. ToDO: framework for sustainability assessment  Early stage evaluation in the process of projectdevelopment and policymaking: as early as possible in the process.  Based on stakeholder participation Southampton, 24th November 2011 John Dagevos
  • 17. Why an early stage assessment? Many Possible alternatives Hardly any Idea Realisation Process of planning Southampton, 24th November 2011 John Dagevos
  • 18. Why stakeholder participation?  The nature of sustainability: intrinsic subjective/normative  The need for balanced growth: all interests should be taken in account  An early stage involvement of stakeholders helps to assure that:  a project gets enough support;  one is not confronted with unexpected and unnecessary/avoidable opposition during the planning process  Stakeholders have useful knowledge and experiences that can be used to improve the project  The awareness that we need everybody to make a change, we can‟t just rely on governments alone Southampton, 24th November 2011 John Dagevos
  • 19. The logistics of the ToDo approach  Two steps:  Quick scan via the PPPscan  A more thorough research (if necessary) after the quick scan has been carried out  With the help of the PPPscan we want to get answers on the following questions:  Is the project or the policyproposal expected to have influence on the fulfilment of the requirements or long termgoals as defined in the Telos approach?  Is this influence positive, negative or neutral in the end?  Do the expected effects give reason for a more thorough research?  Is adaptation or even stopping of the project required or can one go on without changing the project or proposal? Southampton, 24th November 2011 John Dagevos
  • 20. Southampton, 24th November 2011 John Dagevos
  • 21. PPPscan: webtool for carrying out the ToDO- quick scan  Practical tool for supporting the policy making process  Aimed at integrating the involvement of stakeholders with different interests in this proces  Based on:  The three capital approach of Telos and,  The mutual gaines approach of Susskind  In the format of a webapplication (freeware): www.pppscan.org  As a „Structured checklist‟  Gives no absolute outcome: provides information about strengths and weaknesses of projects Southampton, 24th November 2011 John Dagevos
  • 22. How to use the PPPscan? Two types of use:  As an individual  As a group  homogeneous group: no representatives of specific interests  heterogeneous group: with representatives of differents interests which can be related to the 3 P‟s  Everybody is asked to fill in the scan: to score to what extent the stocks and the related requirements are expected to be influenced by the project or proposal. No questions can be skipped!  If wanted, one can add a comment or a motivation or even some suggestions for improvement of the project Southampton, 24th November 2011 John Dagevos
  • 23. Pre-conditions for carrying out a scan • The „owner‟ of the project or program: • wants a PPP scan to be carried out; • Is willing not only to discuss the outcomes of the scan but, if required, to also do something with the outcomes of that discussion; • Adequate representation of all the relevant interests and interestgroups • Adequate, reliable information about the project, available in advance: everyone has access to the same information. • A good process supervisor is needed Southampton, 24th November 2011 John Dagevos
  • 24. Example 1: social participation Southampton, 24th November 2011 John Dagevos
  • 25. Example 2: Nature Southampton, 24th November 2011 John Dagevos
  • 26. Example 3: labour Southampton, 24th November 2011 John Dagevos
  • 27. Results  At the level of the capitals: is there a balanced development or not?  At the level of a stock: one gets an insigth in the expected positive or negative effects of the project on the fulfilment of the long term goals  Distribution of answers/results: consensus or not?  Differences between interestgroups or not? Southampton, 24th November 2011 John Dagevos
  • 28. Results at the level of the capital Southampton, 24th November 2011 John Dagevos
  • 29. Results at the level of the stocks Southampton, 24th November 2011 John Dagevos
  • 30. Distribution of answers: agreement or not? Southampton, 24th November 2011 John Dagevos
  • 31. Differences between interest groups: at capital level Overall result People Profit Southampton, 24th November 2011 John Dagevos
  • 32. Differences between interestgroups: at stocklevel Overall result Planet Profit Southampton, 24th November 2011 John Dagevos
  • 33. A real Casus: Aviolanda Woensdrecht Southampton, 24th November 2011 John Dagevos
  • 34. Casus: Aviolanda Woensdrecht Aviolanda Woensdrecht is a spatial development based on sustainability and built up from the 3P‟s: People, Planet, Profit. In the search of the stakeholders representatives of each P have been asked to join the process. Early in the process the different stakeholders were invited to join and develop a mutual gains agenda. Later in the process the outcome has been subject of an assessment with the help of the PPPscan Telos has been asked to give an expert judgement on the outcome of the process Southampton, 24th November 2011 John Dagevos
  • 35. Casus: Aviolanda Woensdrecht The stakeholders involved People Planet Profit ROC West-Brabant Brabantse Milieufederatie Fokker / Stork Dorpsplatform Hoogerheide Benegora BOM Province of North Brabant Province of North Brabant Province of North Brabant Dorpsplatform Huijbergen Brabants Landschap REWIN NV Municipalities Municipalities Municipalities Namiro Ministry of Economic Affairs BZW ZLTO ZLTO Defensie Defensie Defensie Southampton, 24th November 2011 John Dagevos
  • 36. Key elements of the Aviolanda Agenda (1) Ecological capital  Broadening and strengthening of the ecological connection zones  Reconstruction of the Kooisloot (valley)  Creation of possibilities for the free movement of the fauna in the region (ecoducten, wild life passages etc.)  Measures for noisereduction (relocation of noise causing installations, reducing of the number of test run spots)  Creation of fens and the reconstruction and repair of cultural heritage values: bringing back and strengthening of the small scale landscape structure  Sustainable building as leading principle for the build environment  Generating of sustainable energy Southampton, 24th November 2011 John Dagevos
  • 37. Key elements of the Aviolanda Agenda (2) Social capital  Noise reduction  Strengthening of the educational infrastructure (Aviation Academy)  Creation of work and reduction of unemployment  Creation of a number of joint facilities for international guests and local citizens in order to promote social cohesion  Promoting of the participation of local stakeholders in the decision making process  Enlarging the possibilities for the building of new houses  Strengthening public transport Southampton, 24th November 2011 John Dagevos
  • 38. Key elements of the Aviolanda Agenda (3) Economic Capital  Creation of work and new business opportunities  Focus in the economic structure on maintenance, repair and overhaul  Strengthening of the connection between the educational infrastructure and the business community via the Aviation Academy  Restructuring and redevelopment of old industrial sites Southampton, 24th November 2011 John Dagevos
  • 39. (Distribution of) Results of the assessment per Stock Southampton, 24th November 2011 John Dagevos
  • 40. Overall view Southampton, 24th November 2011 John Dagevos
  • 41. Final remarks (1)  MGA and sustainability as defined by Telos fit together as the two sides of a coin.  A sound interest and stakeholder analysis beforehand: representation of all the interests and stakes is crucial  Invest in communication. This is a two sided process: transmitting and receiving, listening and understanding  Be aware of the fact that representatives of stakeholders don‟t always have the full mandate an that communication processes inside stakeholders are not always organised very well Southampton, 24th November 2011 John Dagevos
  • 42. Final remarks (2)  Use the PPPscan as a process tool not as a measurement tool  Focus on the things you have in common/on the things you agree upon, not on the things you divide  Ensure there is a suitable project leader: an expert with authority Southampton, 24th November 2011 John Dagevos
  • 43. • Thank you for your attention and patience! Southampton, 24th November 2011 John Dagevos