1. Web 2 Point Ohhhhh!:
Moving from Core
Competencies to
Technology Training to
Infinity (and Beyond!)
Beth Duttlinger
Lillie M. Evans Library District

2. Today
1. Core/Tech Competencies
2. Technologies to Streamline Library
Tasks
3. Tech Training Resources

3. Core Competencies: What, Why
and How

4. Definition
Core competencies identify the knowledge &
skills needed by library employees to provide
superior services.
 Can be broad to identify key aspects
 Can be more specific to positions

5. Broad
http://www.olc.org/CoreCompetencies.asp

6. Specific
Core Competencies April 2009

7. What's the big deal?
 Orientation
 Continuing Ed
 Job Descriptions
 Recruitment
 Interviewing
 Performance Evaluations

8. Other Comments about CCs
 Blueprint
 Tool
 Commonalities
 Building Block for Learning Organizations
 Staff as an Asset
 Defined Standards of Excellence

9. The Four Employee Questions
 What am I supposed to do?
 How am I supposed to do it?
 How am I doing?
 What else can I do?

10. WIIFM and WIIFML
Microview Macroview

11. Orientation
 Standardize
 Checklist

12. CE
 Periodic review
 Staff input
http://corecompetencies.wikispaces.com/

13. Job description
 Identify tasks necessary
 Abilities needed

14. Recruitment
 Write ads
 Define and articulate skill sets for search
team

15. Interviewing
 Can assist hiring supervisors and search
committees to determine which candidates
meet or show potential to develop a
particular competency.
 Question examples

16. General-Customer Service
As a library assistant, how do
you ensure that you are
providing good service?

17. Computer/Technology
Describe a time you solved a
problem using technology.

18. Information Literacy/Reference
Give an example of a time you
weren’t sure what a patron
wanted. How did you handle
the situation?

19. Integrated Library System
Have you ever had to orient
another employee on the
library’s circulation system?
How did you do it or how would
you go about doing it?

20. Evaluations
 Document special achievements
 Set realistic goals
 Improve performance

21. How to adapt
• Develop an understanding of core
competencies.
• Review the mission/goals & strategic plan.
• Develop a list of potential core competencies.
• Identify relationships and cluster related skills
together.
• Work with director & staff to incorporate at
your library.
• Review periodically and consider options for
improvement.

22. Resources
delicious.com/thelibrarian/core_competencies
 Ohio Public Library Core Competencies
 WebJunction
- Library Staff Competency Collection
 technologytrainingwheels.pbworks.com / 23
 PLCMC core competencies wiki

23. Review questions

24. Small Group Work
Divide by department
Review each category of CC handout:
1. What competencies you would delete (or
move to Core II)?
2. What competencies would you revise?
3. What competencies would you add?
Reassemble and discuss