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JULIA F. FOUTCH
AN ADMINISTRATIVE BUSINESS SPECIALIST
CONTACT
julia.f.foutch@gmail.com | Cell: 678.382.4528
PROFILE A highly skilled and self-sufficient Administrative Specialist with 15 years of
experience encompassing project coordination and administrative support in
Corporate, Government and Judicial settings. I am proficient in Microsoft Word,
Excel, Power Point, electronic delivery systems and other software programs with
strong graphic and writing/editing skills. Strengths: Organization and Leadership.
EXPERIENCE
DELTA DENTAL – ALPHARETTA, GA
May 2013 – Present
OPERATIONS ASSISTANT
I provide operational support and ensure systems and processing integrity for all
facets of service center operations.
▪ Identifies and coordinates collected information, and develops action plans to
improve existing processes.
▪ Assists managers and supervisors with daily activities and special projects.
▪ Produces administrative reports, daily product reports and automated
spreadsheets.
▪ Coordinates documents, faxes and email documentation of insurance
enrollments, additions, changes and cancellations for subscribers and channel
them into various computer systems for processing by other company
departments.
▪ Maintains personnel automated timekeeping system (Kronos).
▪ Reviews incoming mail to determine route and department for further
processing.
▪ Writes communications for directors, managers, supervisors and projects.
▪ Distributes departmental communications.
▪ Expert in assisting with the email accounts, group folders and operational
features.
▪ Reviews requests and communications from members to define needs and
effectively processes.
ACCOMPLISHMENTS:
• Member of the Delta Dental “The Source” editorial board.
• Accepted suggestion to process confirmations replies with id number
resulting saved 10% of time in research for OAs.
• Created and implemented a daily production report. This report is used
to gather data for evaluation to determine work production flow. This
analysis allows managers to determine business needs in work flow and
improvements.
• Completed all the communications for the Delta Dental Customer Service
Week 2015 for Alpharetta, Ga office.
CHENEGA CONSULTING - ATLANTA, GA
October 2012 – May 2013
DATA SPECIALIST, CDC
Worked for the Immigration Data Center where I reviewed, reconciled and entered
various immigrate documents into the Electronic Disease Notification System
(EDN) for the Division of Global Migration and Quarantine.
▪ Data entry requiring technical knowledge.
▪ Analytical review of immigration documentation.
▪ Recognize and reconcile discrepancies.
ADMINISTRATIVE ASSISTANT FOR THE OFFICE OF ACQUISITION – CDC
Within the Procurement and Grant department, I coordinated a technically
proficient and professionally capable staff throughout the life of my contract.

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▪ I provided timely deliverables and performance related data to the Federal
Procurement and Grant Office in order to allow adequate monitoring, oversight,
and performance measurement of support services.
▪ Proficiently develop presentations; editing and sharing technical expertise
within the PowerPoint.
▪ Administrate calendars at a director’s level.
▪ Manage databases for meetings and web-conferences coordination for senior
management teams.
ACCOMPLISHMENTS:
• Creation of interactive spreadsheets for the collection of daily production
numbers.
• Have completed the classes above for relevant courses in 2012 within
three months.
VARIOUS SMALL BUSINESSES, ATLANTA, GA
June 2010 – September 2012
SELF CONTRACTED ADMINISTRATIVE CONSULTANT
Worked as a business associate in various administrative role and services such as;
form designer, events, human resources and other office services as contracted.
These were temporary support roles in a variety of business settings. I also work as
apart-time minister assisting people within the immediate community with
education, transportation and the completion of difficult documents.
▪ Compiled and organized data for use in statistical spreadsheets, federal
programs submissions, accounting reports and websites.
▪ Created a wide range of documents, often-requiring complex formats, using the
advanced functions of software (e.g., edit and reformat lengthy drafts or
generation of tables of contents).
▪ Utilized exceptional organizational skills to create a filing system for paper and
electronic files.
▪ Scanned company documents and systemized these electronic versions as well.
▪ Other document management included the reproduction of forms and their
designs for various government agencies around the United States.
▪ Created “stacking plans” for real estate office account executives.
▪ Document management included documents used to handle requests, audits,
corrective actions and returns.
ACCOMPLISHMENTS:
• Created a “VERIFICATION OF RECEIPT” spreadsheet for completed HR
forms (W-2, W-4, 1099s and other legally significant forms).
• Mastered the ability to re-create federal tax forms within Form Design
program IN TWO WEEKS allowing me to begin productions.
THE COCA-COLA COMPANY, ATLANTA, GA
August 2005 – May 2010
BUSINESS SUPPORT SPECIALIST IV
I have directed complex projects from concept to operational processes for a $92
billion dollar revenue business. Provided solutions for day-to-day issues related to
efficient operations of the principle office.
▪ Assisted in all phases of project coordination, project planning, implementation
and monitoring the results.
▪ Financial support – process purchase order requests (invoices, goods receipts,
vendor payments and follow-up) and budget reconciliations (expense tracking,
expense reports) utilizing SAP systems.
▪ Supported the dynamic and seamless administration of RSS contractors within
The Coca-Cola team. This includes registration/badges, access to RSS workspace,
set-up of equipment (Macs/PCs, video equipment) in the work space
▪ Created and retrieved electronic files or documents and entered data into
Established spreadsheets or databases.
▪ Partnered with managers and event planners in planning and support of
conferences, workshops, company and other events and off-sites. This involved
liaise with local organizers, stakeholder vendors and it departments. It included
the preparation, design and circulation of invitations and communications;
collection of replies; collating travel details; identification of suitable venues,
accommodations and catering facilities with the negotiation of suppliers’
contracts.
▪ Organized community outreach projects (approximately 20 annually for 5 years).
▪ 10 years of experience preparing and auditing expense reports (approximated
54 yearly).

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▪ Tracked and managed purchase orders as an end-to-end process during my
service to The Coca-Cola Company.
▪ Guided new employees through on-boarding procedures. I also completed de-
boarding procedures for employees who resigned. I trained new employees in
using The Coca-Cola Company e-time attendance recording system.
▪ Delivered policy updates and other company information to both internal and
external audiences.
▪ Developed brochures, newsletters, year-end publications, emails, departmental
announcements and broadcasts (e-broadcasts and telecommunications blasts).
▪ Bridging company relationships, I answered inquiries, gave directions and
updated associates, thereby improving the performance, efficiency and
effectiveness of business processes.
▪ Provided administrative support (e.g. meeting set up, Open Meetings, WebEx,
telephone/video conferencing, assistance with software, etc.) for select set of RSS
leadership.
▪ Improved productivity through designing and implementing forms, records, and
writing procedures manuals to ensure the effective and efficient flow within my
role’s workflow pattern.
▪ Coordinated project activities and participates in project meetings with matrix
partners and staff.
▪ Tracks progress and provides updates to management on operational issues,
process changes and activity status.
▪ Abetted in the development and maintenance of various policies and procedures
effective the operations of the department
▪ Identified opportunities to improve department results, communications and
operating efficiencies.
ACCOMPLISHMENTS:
• DEVELOPED AND STRUCTURED AN E-FILE SYSTEM OF E-CONTRACTS for
The Coca-Cola Revenue Account Receivable department based on state,
city and contract ID, SAVING RESOURCES 20% OF THEIR TIME in the
search of needed documentation.
• My master data cleansing entries WERE 2 TO 1 (averaged 432 daily)
versus other associates performing the same task due to organization.
• Received a LETTER OF APPRECIATION from UNITED WAY as I effectively
engaged Bank of America Card Services associates for 5 years and Coca-
Cola Revenue Shared Service associates for an additional 5 years, raising
participation from the low 70’s to the mid 90’s percentiles
• SAVED TIME BY 20% by instituting MODEL system access requests for
specific job roles during the on-boarding of new associates.
• SAVED MY DEPARTMENT APPROXIMATELY $10,000 IN PRODUCTION
COST by communicating with director to understand department needs,
completed various photo shoot. Processed photos to create final print
images and digitally captured images and archived them for use at year-
end within the department publication which I developed.
• Used monitors and emails to train 260 ASSOCIATES SPECIFIC
STANDARDIZED METHODS FOR EMERGENCY EVACUATION. When timed
by Sandy Springs Fire Marshall the evacuation TOOK 3 MINUTES, which
included the headcount of present and missing members.
EDUCATION/SKILLS TECHNICAL COMMUNICATIONS - Atlanta, GA
COURT JUDICIAL DEVELOPMENT TRAINING (400 HOURS) - Phoenix, AZ
OFFICE MANAGEMENT CERTIFICATE - Tucson, AZ
OFFICE PROCEDURES CERTIFICATION - Tucson, AZ
Relevant Courses 2012:
• Entire MS Office Suites for Pro. Staff • Technical Writing for Professionals
• Electronic Presentations for
Business Professionals
• Intro to SharePoint Skills/SharePoint
Online
• Introduction to Project 2010 • TASNet time Management System
• Gov-Trip Travel System • PeopleSoft
• Federal Records Management
Training
• Using SharePoint 2010 with Office
2010
• Using Conditional Formatting,
Tables, and Sparkline’s in Excel
• PivotTables and Pivot Charts in Excel
2010
• Introduction to forms in Access
2010
• Using Charts in Excel 2010
• Accounting 6 ½ years