1. Managing Your Board: It is not
Rocket Science
Dutta Satadip
Hemophilia Foundation of Northern
California

2. where
is your organization
headed?

3. determined by the
strategic plan

4. strategic planshows
true
north

5. strategic
plan
components

6. board composition
strategic plan
needs alignment with

7. members independents medical
3. encourage inclusion
1. diversity ratio should reflect goals
2. plan board recruitment pipeline

8. board focus on finance
oversight
allocation
fundraising

9. fund-rais∙ing
needsstrategy

10. al∙lo∙ca∙tion= spending ratios

11. o∙ver∙sight
means checks & balances

12. by boardmarketing
outreach
connections

13. outreach using
social media requires
participation

14. so much to
do yet so
little time

15. focus measure tune

16. programs
marketing development
people
programs
marketing
development
focusmakes tomorrow possible

17. no measurement =
no progress

18. 360 scorecard
3. awareness metrics
1. spending metrics
2. community satisfaction metrics

19. spending metrics
expense to reserve ratios
fundraiser ROI
administrative cost ratios

20. satisfaction
metrics
net promoter scores
overall satisfaction %

21. awareness
metrics
volunteer rates
website traffic
giving rates
social media conversation counts

22. periodically
tune

23. remember 2 S’
strategic plan &
scorecard

24. contact
dutta@mba.berkeley.edu
www.linkedin.com/in/duttas
thank you

25. Resource URL
Net Promoter
Calculator
http://www.netpromoter.com/np/calculate.jsp
Survey with NPS
Template
http://www.zoomerang.com/
Social Media
Monitoring
http://ww.socialmention.com/
How to measure
anything
http://www.howtomeasureanything.com/