This info-graphic shows you all the highlights of Forrester's recent 22-page study on the ROI of Enterprise Social Networking, and it's everything you need to know about creating a 21st Century workspace for your employees.

1. Made Collaboratively on the tibbr Platform.
The Forrester TEI study was commissioned by TIBCO Software and delivered by Forrester
Consulting. TIBCO and Forrester make no assumptions as to the potential return on investment
that other organizations will receive.
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The Number of Improved Businesses Processes, Doubled5PROCESS
One IT team member was able to post on tibbr a
common IT issue the company was experiencing; instead
of fielding IT help desk calls all day, employees across
the organization were able to quickly find resolutions on
tibbr, saving hundreds of individuals within the company
time. tibbr has become the first place individuals within
the organization go to for IT help.
5
YEAR 1 YEAR 3
10
X2
105
IMPROVED BUSINESS
PROCESSES
SAVING EMPLOYEES
PER PROCESS,
EVERY HOUR
5 MINUTES
– Forrester Consulting
Reduced Costs of Companywide Communication to Employees
BEFORE
AFTER
TIME SPENT
4COMMUNICATION
Read-rate is higher, response is greater, and employees
are more engaged with this manner of communication
as compared to older methods.
25%LESS TIME SPENT ON
COMPANY WIDE
COMMUNICATION.
– Forrester Consulting
Faster Employee Onboarding and Training3ONBOARDING
We see a lot of people coming in as newbies asking about the
organization — who do I speak to for this? Where do I go for
that? Through tibbr, we see that established employees are
reaching out to answer these questions. We see people want to
help the newbies, people want to share.
NAME
NAME
$2,453,400 SAVED
DUE TO FASTER
ON-BOARDING TIME
– Leading Professional Services Company
Employees now have access to training information, a whole
network of peers, expert advice, and best practices as they
become acquainted with their new position. This means that
employees are able to add to the bottom line faster.
– Forrester Consulting
Cost of Innovation and Idea Management Reduced by 30%2INNOVATION
…one of our leaders in one of our countries was meeting
with a client — the client was looking for some insight
into how they could update their business model. From
this leader posting a poll out into tibbr, he was able to
get responses from about 140 people from 30 different
countries — the demographic of the respondents basically
matched the demographics that this client was trying to
reach. This would not have been possible before tibbr.
INNOVATION
&IDEAMANAGMENT
30%OFF
- Global Energy Management Company
COST REDUCED BY
30%
According to Forrester Consulting
Workforce Productivity Savings Increased by 3X1 PRODUCTIVITY
…people are clearly saving time by posting out to a subject
or posting out to a group of people to get the answers they
need, and clearly saving themselves what equates to a lot
of time gathering the information they need.
TOP 5 BENEFITS OF USING TIBBR
$768 KSAVINGS
USERS
$2.3 MILLION $9.3 MILLION
YEAR 1
BEFORE TIBBR AFTER TIBBR
3xIN WORKPLACE
PRODUCTIVITY
SAVINGS
4.1K 50K
$2.2 M $6.7 MILLION $27 MILLION
YEAR 3ADOPTION INCREASE
– Leading Professional Services Company
12.5K 5K 60K15K
The Total Economic Impact of TIBCO Software’s
Enterprise Social Platform tibbr
A globally dispersed company based in the US
145,000 employees in offices across 136 countries
$75,000 average employee salary
The Forrester TEI study was based on:
After a six-month long study, Forrester Consulting determined the Total Economic Impact (TEI) of
deploying tibbr, a software platform for streamlining collaboration and innovation. Results reflect a
three-year investment.
THE ROI OF A NEXT GENERATION
WORKSPACE.
YEAR 1
YEAR 2
YEAR 3
7.7
MONTH
PAYBACK
PERIOD
333%
SAVINGSCOST
ROI $28.2 MILLION
$15.9 MILLION
$6.6 MILLION
Forrester’s Findings