Relieve your IT department with a chatbot with Natural Language Understanding. The chatbot takes over the requirement reception and initial communication with the user and automatically transfers this into the ticket system of your company. This can automate internal ticket picking and relieve the burden on the IT department. The chatbot acts as Digital Assistant to the IT department. For example, if a user wants to report a new mouse or a problem with their laptop, they do not need to pick up their phone or mail. Instead, he can report the problem directly in the chat window. The chatbot then queries for all the information needed and creates a ticket with all the information collected in the ticket management system.

1. Relieve your IT department with a chatbot
with Natural Language Understanding.

2. 2
Natural Language Understanding
Interfaces to existing systems
Connection to common ticket management systems
Automated retrieval of information using a chat window
Status query of tickets
Advanced features, such as B. Connection to IBM Connections search
Business Reports
Chatbot Features

3. 3
Relieving the IT department
Automatic ticket creation
Initial query is made by the chatbot
Relevant information sent bundled to IT
Chatbot Benefits

4. 4
Automated ticketing and first communication using the chatbot
The automated retrieval of information and subsequent ticket
creation by the chatbot will permanently relieve the burden on your
IT department.

5. 5
TIMETOACT Software & Consulting
Im Mediapark 5
50670 Cologne
info@timetoact.de
www.connections-apps.com
Ressources