1.
Get IT
Now that we’ve built it
how do we get them to use it?
Erica Hodgson
IT/Digital transformation

2.
2 The Department

3.
3 The culture

4.
4 The complication

5.
6.The challenge

6.
Single
search
interface
Improved
core
relevance
ranks
the
best
search
results
more
frequently,
includes
new
way
to
explore
informa=on
through
search
refinements.
! Basic
informa=on
on
the
Department’s
directorates
and
Execu=ve
Agencies
! Latest
news
ar=cles
and
upcoming
events
! Making
Policy,
a
guide
on
the
Department’s
methodology
to
develop
policy
! The
Knowledge,
provides
easy
access
to
approved
Departmental
briefing
informa=on
! Personalised
site
where
users
can
manage
and
publish
their
profiles,
including
interests,
areas
of
exper=se
! My
Status,
provides
an
update
on
user’s
current
status
! Recent
Ac9vi9es,
a
personalised
view
of
user
recent
ac=vi=es
within
the
Knowledge
Management
environment
! When
accessing
a
user’s
profile,
one
can
see
a
personalised
list
of
people,
content,
sites
and
personal
details
that
you
have
in
common
! Offers
a
range
of
func=onality
to
increase
the
relevancy
of
content
and
for
users
to
comment
on
content
! Tags
enable
users
to
save
items
of
interest
and
connect
with
others
who
share
their
interests
! Noteboard
helps
users
express
their
thoughts
in
the
immediate
context
rather
than
having
to
move
to
email,
IM
or
phone
! Users
can
comment
on
the
news
and
start
a
discussion
about
the
ar=cle
! Provides
a
document-­‐centric
collabora=on
environment
where
user
can
create
sites,
with
restricted
access,
that
allow
to
store,
share
and
edit
documents
and
declare
records
! Within
a
Workplace,
users
can
add
a
range
of
other
collabora=ve
features
such
as
discussion
boards,
surveys,
announcements,
wikis,
blogs
joint
calendars
! Users
can
choose
to
keep
content
private
by
declaring
it
as
a
private
record
Intranet
TeamSites
and
Records
Management
My
Site
Collabora7ve
Content
Review
User
Content
search
Provides
search
func=onality
similar
to
an
address
book
with
beOer
name
matching,
making
it
easier
to
find
people
by
name,
=tle,
and
organisa=onal
structure
People
search
5. The Plan

7.
8 The site

8.
Marke=ng
9 The first launch

9.
10 The MarComm campaign
Content
Editor
Accessibility
Representa4ve
Policy
Maker
Service
User

10.
11 The WOW factor

11.
“I am sure your team has had a hard slog of getting
this up and running but I am sure it will help the
business once people are using it. I have already
set up a lot on the system and I see lots of
potential there.”
“When my initial panic was over I
was really impressed. It seems
much simpler than Prism and is
easy to use‘”
"We needed a change.
We've had the last one for so
long now"
“I think My Sites will be a really powerful
asset to the department once people have
populated them correctly”
“I have completed My Site
profile, which I actually
enjoyed to my surprise”
“It’s user friendly and much less
intimidating or confusing than Prism. It
also looks much more up to date and the
information is easier to get to – excellent!”
“I think everyone likes the
look and layout”
“I really like the new intranet, it's great. I love
the My Site section and the fact that I can
add colleagues and see when they are in the
office, out of the office, where they are and
when they are free when I hover over their
names, it's brilliant”
“Looks much better than the old
intranet, thanks for showing me
around, great training session”
12 The launch

12.
13 The upgrade

13.
BeOer
Policy

14.
Handbook
1/2

15.
The
Knowledge
1/2

16.
My
site
1/8

17.
My
site
2/8

18.
My
site
3/8

19.
Workplaces
2/2

20.
Business
change
Marke=ng
25 The tale of two launches

21.
7 The Big Idea

22.
Early
adopters
Early
majority
Laggards
Late
majority
Early
adopters
Early
majority
Laggards
Late
majority
26 The shift

23.
27 The people

24.
28 The method

25.
Invisibles
Digital
by
Defaults
SCS
money
spent
on
engagement
profiles
See
IT
Ask
IT
Usual
suspects
34 The reach
See
IT
Use
IT
Ask
IT
See
IT
Ask
IT

26.
35 The end